*** has been in talks with *** regarding her contract with our office and has come to a resolution on December 19th, with the expressed approval from the owner*** will be refunded for her Maintenance Fees from our office so that the closing department can complete the process that has
been in the works over the course of the last yearWe are hopeful for a timely completion of contract now that all of the needed information has been forwarded to the closing department. Also, to be noted - Our office has recently underwent a large reorganization due to employees not upholding the standards that our company is committed to delivering to our clientsWe are confident that the issues addressed in this complaint will not be an issue moving forward and appreciate the continued business
In response to this complaint, after researching the proper department for these clients, it has been come to known that the clients in said complaint have been refunded the price of the *** *** Membership Points in the amount of $It is my understanding that said clients
are now happy and satisfied with the terms of the refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] This sounds like a perfect solution, however I have not received a refund in any amt for points purchased from [redacted] . . Have been trying to contact [redacted] at [redacted]. They keep saying they will get back to me.
Initial Business Response /* (1000, 8, 2017/05/16) */
Contact Name and Title: [redacted] Manag
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
In response to Mrs. [redacted]'s complaint, I would like to mention that our office did try to contact our parent company on...
several occasions to have them submit proof of payment on the maintenance fees due. Our company does apologize for any trouble that we may have caused during this transfer process. I do know that as of this date 5/15/17 Mrs. [redacted] has been resolved with the proof of paid maintenance fees and we are continuing to transfer her property as promised. We look forward to completing her transfer as much as she is ready to see it out of her name. We do value all of our clients and look to resolve any complaints we may receive and also look forward to many positive reviews.
In regards to Mrs [redacted]'s complaint, I would like to respond with a detailed explanation. Mrs. [redacted] entered into agreement for a transfer of property through our company. Through deliberation, we found the best way to help the client is through our third party company Timeshare Lawyers Inc and...
[redacted]. The contract for transfer does state that this process can take up to 365 days to complete. Since the complaint has been issued for our company, I have done some investigating on the [redacted]'s behalf. I have been notified from the [redacted] group that the [redacted]'s case was scheduled for court on 8/4/17. This is to complete the transfer/cancellation of the [redacted]'s property. I have also been notified that the [redacted] group has been able to make contact with the [redacted]'s regarding their case. I was informed by my attorney specialist ( [redacted]) that the [redacted]'s have been contacted by [redacted] several times since this complaint and the [redacted]'s are now comfortable with the policies in place to disconnect them from their property. With this information given to me, I feel that the complaint should be resolved with the [redacted]'s and we look forward to seeing the completed case by the end of this month 8/31/2017.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2016/10/05) */
Contact Name and Title: [redacted] Manag
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
This client did attend one of our seminars on 10/1/16. This client did have a [redacted] property that they wanted to get out off....
Our representative [redacted] O and Presenter [redacted] W offered the client a veteran discount (as we do for all veterans) some discounts do vary. In regard to payment on the [redacted] card. No payment has been charged to the [redacted] card therefore, there is no refund to give. We give the client a three day option to cancel services with our company and this client exercised their right well with in the time frame. I did try to leave a mesg with this client letting them know that we did have receipt of their contract but would not proceed with processing any payments until we had verbal confirmation from the client.
*** has been in talks with *** regarding her contract with our office and has come to a resolution on December 19th, with the expressed approval from the owner*** will be refunded for her Maintenance Fees from our office so that the closing department can complete the process that has
been in the works over the course of the last yearWe are hopeful for a timely completion of contract now that all of the needed information has been forwarded to the closing department. Also, to be noted - Our office has recently underwent a large reorganization due to employees not upholding the standards that our company is committed to delivering to our clientsWe are confident that the issues addressed in this complaint will not be an issue moving forward and appreciate the continued business
In response to this complaint, after researching the proper department for these clients, it has been come to known that the clients in said complaint have been refunded the price of the *** *** Membership Points in the amount of $It is my understanding that said clients
are now happy and satisfied with the terms of the refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] This sounds like a perfect solution, however I have not received a refund in any amt for points purchased from [redacted] . . Have been trying to contact [redacted] at [redacted]. They keep saying they will get back to me.
Initial Business Response /* (1000, 8, 2017/05/16) */
Contact Name and Title: [redacted] Manag
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
In response to Mrs. [redacted]'s complaint, I would like to mention that our office did try to contact our parent company on...
several occasions to have them submit proof of payment on the maintenance fees due. Our company does apologize for any trouble that we may have caused during this transfer process. I do know that as of this date 5/15/17 Mrs. [redacted] has been resolved with the proof of paid maintenance fees and we are continuing to transfer her property as promised. We look forward to completing her transfer as much as she is ready to see it out of her name. We do value all of our clients and look to resolve any complaints we may receive and also look forward to many positive reviews.
In regards to Mrs [redacted]'s complaint, I would like to respond with a detailed explanation. Mrs. [redacted] entered into agreement for a transfer of property through our company. Through deliberation, we found the best way to help the client is through our third party company Timeshare Lawyers Inc and...
[redacted]. The contract for transfer does state that this process can take up to 365 days to complete. Since the complaint has been issued for our company, I have done some investigating on the [redacted]'s behalf. I have been notified from the [redacted] group that the [redacted]'s case was scheduled for court on 8/4/17. This is to complete the transfer/cancellation of the [redacted]'s property. I have also been notified that the [redacted] group has been able to make contact with the [redacted]'s regarding their case. I was informed by my attorney specialist ( [redacted]) that the [redacted]'s have been contacted by [redacted] several times since this complaint and the [redacted]'s are now comfortable with the policies in place to disconnect them from their property. With this information given to me, I feel that the complaint should be resolved with the [redacted]'s and we look forward to seeing the completed case by the end of this month 8/31/2017.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2016/10/05) */
Contact Name and Title: [redacted] Manag
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
This client did attend one of our seminars on 10/1/16. This client did have a [redacted] property that they wanted to get out off....
Our representative [redacted] O and Presenter [redacted] W offered the client a veteran discount (as we do for all veterans) some discounts do vary. In regard to payment on the [redacted] card. No payment has been charged to the [redacted] card therefore, there is no refund to give. We give the client a three day option to cancel services with our company and this client exercised their right well with in the time frame. I did try to leave a mesg with this client letting them know that we did have receipt of their contract but would not proceed with processing any payments until we had verbal confirmation from the client.