We explained to the customer that it is the policy of the dealership to not send titling and registration paperwork to their DMV office until the vehicle has been pad for in full. When the customer asked us to fax a copy of the paperwork to their DMV office, we did so, with a fax confirmation to... prove that we sent it. When that was not received, we got an email address and scanned and emailed the documents to their contact person. We then found out that the documents we sent were not enough for them to start the registration process, we explained that we would not mail out the paperwork until the deal was funded. We were waiting for funding to go through, and as soon as it did, we gathered all the documents and placed them in an overnight envelope, via UPS, on December 4, 2014. We paid for overnight service, and the package was picked up that evening for delivery. At that point, we could only rely on UPS to deliver the package as requested, but for unknown and unforeseen reasons, the package was delayed in San Antonio, and was not sent out for delivery until Monday, December 8, 2014. We feel that as a dealership, we have not handled this issue improperly, nor did we do anything to further delay the process of registering this truck. We apologize for the delay from UPS, but again, we sent it the day we said we would, but UPS did not process it until Friday evening. UPS TRACKING NUMBER [redacted] SEE ATTACHMENT FOR UPS INFORMATION
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10335859, and find that this resolution is satisfactory to me From: [redacted] *** Sent: Monday, December 22, 8:PM To: *** Subject: Re: Complaint ID# [redacted] I didJust awful how the company lied to me about who sent and whenThe paper work was very late causing delays in my employmentMy employer needed this much earlier than we got itWe were told it was on its way, when we in fact found out it was sitting in Texas at the dealershipUPS explained the label for the packege had been made , but not taken to a UPS facility Yes , I received it, just cost me money a trips I had to turn down because of this.Thank You so much for your inquiry[redacted] ***
Complaint:
I am rejecting this response because:
Regards,
*** ***Bluebonett Dodge was suppose to submit our application to lender on 18th or 19th of NovBluebonett explained to me Thursday 12/04/that they had not submitted our application to the lender.A gentleman there admitted to telling my wife, "They need to stop calling, there is nothing else we can do for them" thinking my wife worked at BluebonettWhen in fact they at that point was faxing the UPS stick label ( to my flip phone)?Once the label was sent , it helped us none and they knew itIt was explained to me by UPS that Bluebonnett had only created the label, and the package was still at Bluebonett , New Braunfels,TXUPS also explained to me , as soon as they have it picked up it will be scannedThat happened the next day.The biggest complaint is the weeks Bluebonett delayed submitting our applicationI asked Bluebonett on the phone Friday to do one thing to make this right and that was to move our payment weeks later.I bought the truck to work it, and the truck pay for its selfI have a company in TX, I was hired on in Nov They needed this so I could work
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10335859, and find that this resolution is satisfactory to me.
From: [redacted] Sent: Monday, December 22, 2014 8:37 PM To: [redacted] Subject: Re: Complaint ID#[redacted] I did. Just awful how the company lied to me about who sent and when. The paper work was very late causing delays in my employment. My employer needed this much earlier than we got it. We were told it was on its way, when we in fact found out it was sitting in Texas at the dealership. UPS explained the label for the packege had been made , but not taken to a UPS facility. Yes , I received it, just cost me money a trips I had to turn down because of this.Thank You so much for your inquiry.[redacted]
We explained to the customer that it is the policy of the dealership to not send titling and registration paperwork to their DMV office until the vehicle has been pad for in full. When the customer asked us to fax a copy of the paperwork to their DMV office, we did so, with a fax confirmation to...
prove that we sent it. When that was not received, we got an email address and scanned and emailed the documents to their contact person. We then found out that the documents we sent were not enough for them to start the registration process, we explained that we would not mail out the paperwork until the deal was funded. We were waiting for funding to go through, and as soon as it did, we gathered all the documents and placed them in an overnight envelope, via UPS, on December 4, 2014. We paid for overnight service, and the package was picked up that evening for delivery. At that point, we could only rely on UPS to deliver the package as requested, but for unknown and unforeseen reasons, the package was delayed in San Antonio, and was not sent out for delivery until Monday, December 8, 2014. We feel that as a dealership, we have not handled this issue improperly, nor did we do anything to further delay the process of registering this truck. We apologize for the delay from UPS, but again, we sent it the day we said we would, but UPS did not process it until Friday evening. UPS TRACKING NUMBER [redacted] SEE ATTACHMENT FOR UPS INFORMATION
We explained to the customer that it is the policy of the dealership to not send titling and registration paperwork to their DMV office until the vehicle has been pad for in full. When the customer asked us to fax a copy of the paperwork to their DMV office, we did so, with a fax confirmation to... prove that we sent it. When that was not received, we got an email address and scanned and emailed the documents to their contact person. We then found out that the documents we sent were not enough for them to start the registration process, we explained that we would not mail out the paperwork until the deal was funded. We were waiting for funding to go through, and as soon as it did, we gathered all the documents and placed them in an overnight envelope, via UPS, on December 4, 2014. We paid for overnight service, and the package was picked up that evening for delivery. At that point, we could only rely on UPS to deliver the package as requested, but for unknown and unforeseen reasons, the package was delayed in San Antonio, and was not sent out for delivery until Monday, December 8, 2014. We feel that as a dealership, we have not handled this issue improperly, nor did we do anything to further delay the process of registering this truck. We apologize for the delay from UPS, but again, we sent it the day we said we would, but UPS did not process it until Friday evening. UPS TRACKING NUMBER [redacted] SEE ATTACHMENT FOR UPS INFORMATION
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10335859, and find that this resolution is satisfactory to me From: [redacted] *** Sent: Monday, December 22, 8:PM To: *** Subject: Re: Complaint ID# [redacted] I didJust awful how the company lied to me about who sent and whenThe paper work was very late causing delays in my employmentMy employer needed this much earlier than we got itWe were told it was on its way, when we in fact found out it was sitting in Texas at the dealershipUPS explained the label for the packege had been made , but not taken to a UPS facility Yes , I received it, just cost me money a trips I had to turn down because of this.Thank You so much for your inquiry[redacted] ***
Complaint:
I am rejecting this response because:
Regards,
*** ***Bluebonett Dodge was suppose to submit our application to lender on 18th or 19th of NovBluebonett explained to me Thursday 12/04/that they had not submitted our application to the lender.A gentleman there admitted to telling my wife, "They need to stop calling, there is nothing else we can do for them" thinking my wife worked at BluebonettWhen in fact they at that point was faxing the UPS stick label ( to my flip phone)?Once the label was sent , it helped us none and they knew itIt was explained to me by UPS that Bluebonnett had only created the label, and the package was still at Bluebonett , New Braunfels,TXUPS also explained to me , as soon as they have it picked up it will be scannedThat happened the next day.The biggest complaint is the weeks Bluebonett delayed submitting our applicationI asked Bluebonett on the phone Friday to do one thing to make this right and that was to move our payment weeks later.I bought the truck to work it, and the truck pay for its selfI have a company in TX, I was hired on in Nov They needed this so I could work
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10335859, and find that this resolution is satisfactory to me.
From: [redacted] Sent: Monday, December 22, 2014 8:37 PM To: [redacted] Subject: Re: Complaint ID#[redacted] I did. Just awful how the company lied to me about who sent and when. The paper work was very late causing delays in my employment. My employer needed this much earlier than we got it. We were told it was on its way, when we in fact found out it was sitting in Texas at the dealership. UPS explained the label for the packege had been made , but not taken to a UPS facility. Yes , I received it, just cost me money a trips I had to turn down because of this.Thank You so much for your inquiry.[redacted]
We explained to the customer that it is the policy of the dealership to not send titling and registration paperwork to their DMV office until the vehicle has been pad for in full. When the customer asked us to fax a copy of the paperwork to their DMV office, we did so, with a fax confirmation to...
prove that we sent it. When that was not received, we got an email address and scanned and emailed the documents to their contact person. We then found out that the documents we sent were not enough for them to start the registration process, we explained that we would not mail out the paperwork until the deal was funded. We were waiting for funding to go through, and as soon as it did, we gathered all the documents and placed them in an overnight envelope, via UPS, on December 4, 2014. We paid for overnight service, and the package was picked up that evening for delivery. At that point, we could only rely on UPS to deliver the package as requested, but for unknown and unforeseen reasons, the package was delayed in San Antonio, and was not sent out for delivery until Monday, December 8, 2014. We feel that as a dealership, we have not handled this issue improperly, nor did we do anything to further delay the process of registering this truck. We apologize for the delay from UPS, but again, we sent it the day we said we would, but UPS did not process it until Friday evening. UPS TRACKING NUMBER [redacted] SEE ATTACHMENT FOR UPS INFORMATION