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Bluebonnet Electric Cooperative, Inc.

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Reviews Bluebonnet Electric Cooperative, Inc.

Bluebonnet Electric Cooperative, Inc. Reviews (4)

I would like to follow up with this member and have a change to review the account and occurrences with him/her.  If Bluebonnet made an error, we will be glad to correct our mistake and waive any fees.  Since this is a complicated matter which will require research, please have the member...

call me directly or I would be glad to call him/her. 
Sincerely,
[redacted]

January 8, 2016
[redacted]
RE:   The Revdex.com Complaint [redacted]
Dear [redacted]
In response to your complaint with the Revdex.com, we offer the following information.
The meter at [redacted]...

[redacted] was disconnected at the request of the member who previously received electric service at that location, which ended electric service being billed to that member.  Pursuant to Bluebonnet’s tariff 301.1 (a copy of which is available on Bluebonnet’s website, [redacted] a fee of $55 is assessed to reactivate service if a trip to the location is required.
Bluebonnet is obligated to disconnect when a member requests their service be disconnected.  Such process confirms when electric service ends for a member at a location and further prevents issues with regard to electric consumption between previous and current members at a location.  While it is unfortunate the power was disconnected before you moved in, the previous member did have the option to request a disconnect of the meter to stop their billing.
If you have any further questions or require clarification with the information in this response, please contact me at [redacted]
Best regards,
[redacted]
Manager of Member Services
CC:  The Revdex.com

I am trying to get information to pay my parents electric bill. My father died 5 years ago and mother died a month ago and the account is still in my fathers name. I was told to get the Electric company the death certificates showing that I was the next of kin. I did that and it clearly shows my information. Then I was told I had to prove I was allowed on the account so I got them the page showing I was Executor of the Will. Then they said I needed to provide the entire will. I won't do that. I can't believe that everyone has a Will and has to go through all this just to pay / get information on Electric Bill account.

January 8, 2016
[redacted]...

[redacted]
RE:   The Revdex.com Complaint [redacted]
Dear [redacted]
In response to your complaint with the Revdex.com, we offer the following information.
The meter at [redacted] was disconnected at the request of the member who previously received electric service at that location, which ended electric service being billed to that member.  Pursuant to Bluebonnet’s tariff 301.1 (a copy of which is available on Bluebonnet’s website, [redacted] a fee of $55 is assessed to reactivate service if a trip to the location is required.
Bluebonnet is obligated to disconnect when a member requests their service be disconnected.  Such process confirms when electric service ends for a member at a location and further prevents issues with regard to electric consumption between previous and current members at a location.  While it is unfortunate the power was disconnected before you moved in, the previous member did have the option to request a disconnect of the meter to stop their billing.
If you have any further questions or require clarification with the information in this response, please contact me at [redacted]
Best regards,
[redacted]
Manager of Member Services
CC:  The Revdex.com

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