BLUEBOOK OF CINCINNATI

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** MrW [redacted] stated that the answering function on their phone system does NOT allow them to access or receive voice mails from the telephone company Therefore, I would suggest, with all due respect, that they cancel that number and receive one that can perform the required functions I am surprised I am the first, or only, complaint as their customer service needs a great deal of attention and restructuring!

February 2, 2018 Revdex.com1E4th StreetCincinnati, OH 45202In re: *** Dear Sirs:I am writing regarding Mr*** ***s complaint about non-delivery of the edition of the Blue Book of Cincinnnati.The cover letter that accompanies the order from clearly states that the
edition of the book should mail in the first quarter of 2018. Mr*** will receive this book before the end of March. I have attached a copy of the cover letter. Although I will try to call Mr*** to explain, if he would like to talk to me, he may call me at ###-###-####Sincerely,Blue Book of CincinnatiJohn WW***Publisher

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] Mr. W[redacted] stated that the answering function on their phone system does NOT allow them to access or receive voice mails from the telephone company.  Therefore, I would suggest, with all due respect, that they cancel that number and receive one that can perform the required functions.  I am surprised I am the first, or only, complaint as their customer service needs a great deal of attention and restructuring!