Bluecube Information Technology

Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ We are a WEB based Information Technology training services company We had a consultants ( [redacted] ) who enrolled in to SAP FICO Online training from our company, and he completed the 100% training program in SAP FICO Unfortunately the customer is trying to dispute the transaction after the services are rendered, which we think is not legitimate We are attaching corresponding proofs to reveal that [redacted] attended this training in full from our company Our terms & Conditions clearly reveal that we can't issue a Charge-Back once the students completes sessionsIT training is an expensive process and we acquire resources for each customer upfront, and it is not possible to obtain refund after sessionsPlease review the attached proofs for the same We honestly believe that this is not legitimate chargebackPlease let us know if you need any further information Appreciate your attention in this matter Terms and Conditions: http://bluecubeit.com/termsandconditions.php Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was charged for both FI & CO coursewe didnt' get services as they were requestedhence we are requesting the refundIf you didn't teach the CO course, why was your representative [redacted] not honest and upfront in the 1st place? as far as money is concerned- it doesnt' grow on trees, so we expect to receive services in fullhence requesting the refundMe and a friend of mine had signed up for this class, we understand that the IT services are expensive, we had questioned before we signed up for the class [redacted] provided the ciriculam, but classes weren't rendered as the ciriculamHere's the ciruculam attachedwhy was it mentioned that you teach all these things, when your instructor is not trained or certified in teaching co, or when your company doesnt' teach the CO course? This is called being Fraud here

Initial Business Response /* (1000, 5, 2015/06/25) */
We are a WEB based Information Technology training services company.
We had a consultants ([redacted]) who enrolled in to SAP FICO Online training from our company, and he completed the 100% training program in SAP FICO.
Unfortunately the...

customer is trying to dispute the transaction after the services are rendered, which we think is not legitimate.
We are attaching corresponding proofs to reveal that [redacted] attended this training in full from our company.
Our terms & Conditions clearly reveal that we can't issue a Charge-Back once the students completes 2 sessions. IT training is an expensive process and we acquire resources for each customer upfront, and it is not possible to obtain refund after 2 sessions. Please review the attached proofs for the same.
We honestly believe that this is not legitimate chargeback. Please let us know if you need any further information.
Appreciate your attention in this matter.
Terms and Conditions: http://bluecubeit.com/termsandconditions.php
Initial Consumer Rebuttal /* (3000, 7, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was charged for both FI & CO course. we didnt' get services as they were requested. hence we are requesting the refund. If you didn't teach the CO course, why was your representative [redacted] not honest and upfront in the 1st place? as far as money is concerned- it doesnt' grow on trees, so we expect to receive services in full. hence requesting the refund. Me and a friend of mine had signed up for this class, we understand that the IT services are expensive, we had questioned before we signed up for the class. [redacted] provided the ciriculam, but classes weren't rendered as the ciriculam. Here's the ciruculam attached. why was it mentioned that you teach all these things, when your instructor is not trained or certified in teaching co, or when your company doesnt' teach the CO course? This is called being Fraud here..