Bluefield Fitness Center

Dear Sir or Madam:We have received the complaint filed by [redacted] *** Prior to receiving this complaint we received a letter of complaint from the Revdex.comThe contract [redacted] *** entered into was a bank draft contract [redacted] bank account was to be drafted the 1st of each month in the amount of $The original contract was dated June 22, The first dues posting was July 1, As you will find in the paperwork the account was active upon completion and the family began utilizing the facility on June 26, On September 6, [redacted] came in to remove a minor child on her membership and add anotherUpon review of the new application in back office, we found there was missing information for the minor child and proceeded to contact [redacted] ***The mobile number listed was a non-working numberSecond line of defense is to utilize the work numberWe proceeded to contact Ms [redacted] through the number she providedWe asked to speak with [redacted] *** to explain the situationWe were placed on line with [redacted] ***After a description in detail of what we needed to proceed, we were disconnected and received no return callAt that point we placed the membership in freeze status until [redacted] ***l could appear in person to resolve the situation [redacted] now states that she suspects there have to be two [redacted] employed at the [redacted] **And she never spoke with usLater that night she contacted the center and was vey abrasive stating her child was turned awayShe was given instruction to appear in person to resolve the issue since our attempts to contact her through information she provided were unsuccessful.She appeared in person on September 8, 2017and was asked if she would like to provide the missing information on residency for the minor childShe stated that only two of the children were her children legally and could not provide proof of residency for the additional childShe was given the option to update the information and continue the contractShe stated she did not wish to continue the membershipWhen a member chooses to not continue in contract there is an early termination fee imposed, clearly stated in contract as well as proof of residency clauseThe $early termination fee was not imposed in this instance as [redacted] *** was not happy with servicesShe was drafted July, August, and September 1st 2017, each draft for $The services were utilized through dates statedA member check in reports was printed and enclosed to show utilizationA copy of the termination form she signed and dated is enclosedReason for termination she states that GBCC terminated the contractWe only placed it in freeze mode until issue could be resolvedShe was given the option to update information and remain in the contract [redacted] *sked that her original voided check be returned that she used to start the draft initiallyWe pulled the check from the files and returned it immediatelyOnce she had the check in hand she refused further services.Kind Regards, [redacted]

The letter regarding this matter, and *** *** complaints, was sent to me in error.I rent space at the Greater Bluefield Community Center to teach Jazzercise classes.I have never had *** *** as a Jazzercise customer.Furthermore, I am not the manager of the GBCC. Thank you*** ***

Dear...

Sir or Madam:We have received the complaint filed by [redacted] Prior to receiving this complaint we received a letter of complaint from the Revdex.com. The contract [redacted] entered into was a bank draft contract. [redacted] bank account was to be drafted the 1st of each month in the amount of $52.00. The original contract was dated June 22, 2017. The first dues posting was July 1, 2017. As you will find in the paperwork the account was active upon completion and the family began utilizing the facility on June 26, 2017. On September 6, 2017[redacted] came in to remove a minor child on her membership and add another. Upon review of the new application in back office, we found there was missing information for the minor child and proceeded to contact [redacted]. The mobile number listed was a non-working number. Second line of defense is to utilize the work number. We proceeded to contact Ms [redacted] through the number she provided. We asked to speak with [redacted] to explain the situation. We were placed on line with [redacted]. After a description in detail of what we needed to proceed, we were disconnected and received no return call. At that point we placed the membership in freeze status until [redacted]l could appear in person to resolve the situation. [redacted] now states that she suspects there have to be two [redacted] employed at the [redacted]. And she never spoke with us. Later that night she contacted the center and was vey abrasive stating her child was turned away. She was given instruction to appear in person to resolve the issue since our attempts to contact her through information she provided were unsuccessful.She appeared in person on September 8, 2017and was asked if she would like to provide the missing information on residency for the minor child. She stated that only two of the children were her children legally and could not provide proof of residency for the additional child. She was given the option to update the information and continue the contract. She stated she did not wish to continue the membership. When a member chooses to not continue in contract there is an early termination fee imposed, clearly stated in contract as well as proof of residency clause. The $100 early termination fee was not imposed in this instance as [redacted] was not happy with services. She was drafted July, August, and September 1st 2017, each draft for $52.00. The services were utilized through dates stated. A member check in reports was printed and enclosed to show utilization. A copy of the termination form she signed and dated is enclosed. Reason for termination she states that GBCC terminated the contract. We only placed it in freeze mode until issue could be resolved. She was given the option to update information and remain in the contract. [redacted]sked that her original voided check be returned that she used to start the draft initially. We pulled the check from the files and returned it immediately. Once she had the check in hand she refused further services.Kind Regards,[redacted]