Bluefin Payment Systems

Thank you for the opportunity to respond.The account for [redacted] the [redacted] was opened in and was originally setup with a company called Merchant Services Group,whose account portfolio was acquired by Bluefin Payment Systems in According to our records, at no point until February 2015was Bluefin contacted to cancel the account for [redacted] the [redacted] Additionally, fee adjustments are made throughout the life of allmerchant processing accounts many times driven by interchange adjustments handed down by the card brands ( [redacted] and [redacted] )Any fee changesrequire a 30-day advance notice be provided to our clientsMost often these notices are provided on the monthly merchant statementAll accounts are sent monthly statements outlining all activity and fees associated for the service provided as well as notification of fee or rateadjustments as required Statements for this account have been sent out to the address provided by [redacted] every month since the account opened in 2007.While researching this situation, Bluefin additionally requested a log of any contact the account holder may have had with the processing bank (who maintains a history independent of Bluefin records) on this account from its inception with the original company through the purchase by Bluefin to present dayIn the processing bank documented that the account holder called the processing bank to cancel and was given Bluefin’s phone number and told that we are theparty with which he needed to cancel as Bluefin was the contract ownerBluefin does not have any notes or records indicating that [redacted] contacted Bluefin at that time or any other time until this monthAmong the notes associated with this account we also see that many of the billing attempts from and failed due to ACH rejects for insufficient funds, which may explain why the account holder did not see billing for a period of time.Bluefin has now cancelled the account and will no longer attempt billing for the merchant account [redacted] the [redacted]

Thank you for the opportunity to respond.The account for [redacted] the [redacted] was opened in 2007 and was originally setup with a company called Merchant Services Group,whose account portfolio was acquired by Bluefin Payment Systems in 2009. According to our records, at no point until February...

2015was Bluefin contacted to cancel the account for [redacted] the [redacted]. Additionally, fee adjustments are made throughout the life of allmerchant processing accounts many times driven by interchange adjustments handed down by the card brands ([redacted] and [redacted]). Any fee changesrequire a 30-day advance notice be provided to our clients. Most often these notices are provided on the monthly merchant statement. All accounts are sent monthly statements outlining all activity and fees associated for the service provided as well as notification of fee or rateadjustments as required.  Statements for this account have been sent out to the address provided by [redacted] every month since the account opened in 2007.While researching this situation, Bluefin additionally requested a log of any contact the account holder may have had with the processing bank (who maintains a history independent of Bluefin records) on this account from its inception with the original company through the purchase by Bluefin to present day. In 2011 the processing bank documented that the account holder called the processing bank to cancel and was given Bluefin’s phone number and told that we are theparty with which he needed to cancel as Bluefin was the contract owner. Bluefin does not have any notes or records indicating that [redacted] contacted Bluefin at that time or any other time until this month. Among the notes associated with this account we also see that many of the billing attempts from 2012 and 2013 failed due to ACH rejects for insufficient funds, which may explain why the account holder did not see billing for a period of time.Bluefin has now cancelled the account and will no longer attempt billing for the merchant account [redacted] the [redacted].

Review: In 2006, I entered a contract with a credit card processing company. In 2010, I ended my relationship with that company and closed the account. At that point, in 2010, that company stopped billing me. In September of 2014, I started getting billing statements from a company by the name of Bluefin. I thought it was part of [redacted]. What I noticed was that I was being billed the same amount on a monthly basis from my bank ([redacted]. When I checked further into it, what I found out was that last year Bluefin acquired a few new companies. One of those companies was the company that I was doing business with previously and ended in 2010. Bluefin received all of my information including bank account and began billing me in September 2014 for services that I ended in 2010 with no authorization from me.

I went to my bank, ([redacted] to explain the situation. [redacted] placed a stop payment on the amount that Bluefin is debiting from my bank account but they said that Bluefin could possibly change the amount of the debit which would then allow the transaction to be processed. They advised me that the only way to stop Bluefin from debiting my account without my authorization is by closing my bank account.Desired Settlement: I would like Bluefin to stop debiting my account on a monthly basis for services that I stopped in 2010 with a different company. I would also like Bluefin to refund the amount of $334.70 in the form of a check for the unauthorized charges.

Business

Response:

Thank you for the opportunity to respond.The account for [redacted] the [redacted] was opened in 2007 and was originally setup with a company called Merchant Services Group,whose account portfolio was acquired by Bluefin Payment Systems in 2009. According to our records, at no point until February 2015was Bluefin contacted to cancel the account for [redacted] the [redacted]. Additionally, fee adjustments are made throughout the life of allmerchant processing accounts many times driven by interchange adjustments handed down by the card brands ([redacted] and [redacted]). Any fee changesrequire a 30-day advance notice be provided to our clients. Most often these notices are provided on the monthly merchant statement. All accounts are sent monthly statements outlining all activity and fees associated for the service provided as well as notification of fee or rateadjustments as required. Statements for this account have been sent out to the address provided by [redacted] every month since the account opened in 2007.While researching this situation, Bluefin additionally requested a log of any contact the account holder may have had with the processing bank (who maintains a history independent of Bluefin records) on this account from its inception with the original company through the purchase by Bluefin to present day. In 2011 the processing bank documented that the account holder called the processing bank to cancel and was given Bluefin’s phone number and told that we are theparty with which he needed to cancel as Bluefin was the contract owner. Bluefin does not have any notes or records indicating that [redacted] contacted Bluefin at that time or any other time until this month. Among the notes associated with this account we also see that many of the billing attempts from 2012 and 2013 failed due to ACH rejects for insufficient funds, which may explain why the account holder did not see billing for a period of time.Bluefin has now cancelled the account and will no longer attempt billing for the merchant account [redacted] the [redacted].