Bluefire Insurance

Good morning I’m looking for some assistance I was recently in a car accident my adjuster was Juan S his supervisor is brain hugglund they black balled me and payed a claim on my behalf I find out when insurance expire now they want answers want give me Cooprate want pay for my my vehicle they took advantage of me and miss use their authority I will not stop until someone is held accountable for their actions if you can please further assist or email everyone from this company until some assistance is granted or find a lawyer to file a lawsuit Freeway Insurance Services, Inc. @Blue fire insurance Equity Insurance Company @Allstar general insurance

Worst company I have ever dealt with. I filed a claim on May 18th and still have not heard from anyone regarding my claim. No one has called no one has come to see the damages and when I try to email information my emails are returned "blocked". NEVER EVER do business with this company

I had a small bump accident back in December 2019, it is is now February 2020 and this issue has STILL not been resolved. I have tried to contact the agent over and over and over and its nearly impossible. I have left messages just to not hear anything back. What kind of scam is this? How is this allowed? Who can I even talk to to have this resolved at this point?
This is by far the most unprofessional, frustrating experience I've ever had and I will shout about it from the rooftops because this is ridiculous.

Insurance is a necessary component to driving, California law requires it. The primary reason for carrying car insurance is the driver's responsibility for any damage they cause. I have reached out on multiple occasions to All Star / Ocean Harbor to follow up on an auto accident caused by their insured driver. The accident was over a month ago and they have not returned any of my four messages. I have still not been contacted by this company for a statement. They have a confusing company titling system and they are very difficult to get in contact with. Nobody answers the phone and the claims representative does not return any calls. The general sense I have is that I might as well have been hit by an uninsured motorist.

In May of this year I was involved in a motor vehicle accident where a lady hit my car. I filed a claim with my insurance online and did not get any response within a few days, so I called and filed a claim over the telephone. After waiting quite some time I finally got a call from the adjustor who took my statement and she said that I had to call the lady’s insurance company to file a claim with them, in which I think that is something my adjustor should have taken care of but she said I had to do it. So, I did just that. After waiting some time again with no response from my insurance I tried to get in contact with her several times, leaving her voicemails with no response. I finally had to get in touch with consumer service who put me through to her. She stated that she had already spoken to the other driver and got a statement from her and had determined that I was not at fault. Meanwhile, I got a call from the other insurance said that based off of my statement that I was not at fault as well and she went over all the repair costs to my vehicle, but stated that she still needed to get in touch with her insured to get her statement before processing with the repairs, I let her know that my insurance had already spoken to their insured, she stated that my insurance hadn’t mentioned anything to them about that and that she would try to get in touch with my adjustor for details. Days went by and I hadn’t heard anything further. Tried to get in touch with my adjustor with no luck, so I called the other insurance, she said that my insurance is now saying that they got a hold of the other driver but that the lady said she didn’t want to give a statement at the time because she was sick, so they didn’t get her statement. So now the other insurance is saying that since they are not able to get a statement from their insured that my insurance will have to deal with the repairs to my car, but my insurance is saying that the other insurance is the one who needs to pay for the repairs. So this entire time I’ve been driving around with damage to my vehicle. We are supposed to be insured for a reason. If they are not able to get in touch with her and they have already said that I am not at fault then that should be sufficient enough to repair my car. Or is it the thing now that if you just never respond to the insurance company then you can get away with not being at fault? Doesn’t sound right!

I had been with All Star General Insurance for 3+ years. In 3/25/18 (on a Sunday), I get into an accident where I am rear-ended, and the driver takes off. I filed a police report, but they would not "investigate" because there were no casualties. I filed a claim that same day online with AFA claims. I had not heard from them all that week. I called All Star General to complain and the representative sent complaint emails to all the supervisors. Then I all of a sudden receive a phone call from Tania M, my adjuster. She says she was on vacation and did not receive my claim nor phone message. I explained to her that there should always be someone to take over a persons workload while their on vacation. This is an emergency. So now Tania wants me to download an app that would have me submit my claim (a 2nd time, with photos/videos, just as I did the first time online) for her records. This was on the Friday after the accident.
After I submitted the claim via the app, I did not hear from Tania. It took about another few days before I had received papers and forms from her to fill out and tell what happened (a 3rd time). By this time, I'm irritated. So I call Tania M and ask why am I constantly having to recant events that I have already submitted to her twice. She claims she didn't get it, even though the app is connected directly to her. She takes my statement on the phone, gets the police report number, etc. So I take my car to the shop on 4/16. A week later (4/24), Tania M calls my home and tells my mom (not me) that my car will be totaled. No confidentiality, no protection of customer information. She chose to leave a message with anyone, just so that she wouldn't have to talk to me (although I'd been calling her). When I spoke with Tania the next day, I had to address discussing my personal information with persons I did not authorize.
When I received my estimate, they deducted the $1000, plus $1090 for storage fees that I didn't even know I would be responsible for. Why am I paying storage fees? They took THE LOWEST payout from the 3 estimates they had obtained. After reimbursed DMV fees, and to pay off my car (I was 5 payments from paying the car off), and their "deductions", I was left with $1000, and they would keep the car. They were very quick in sending the paperwork for me to sign my vehicle over to them so they can close this case. However, I called and told them I wanted to keep my vehicle. They said they would not release my vehicle to me because I'm not the owner. The supervisor, Leah Miller, expressed to me that they wouldn't be able to make money off of my vehicle by parting it out if I kept my own car. At least I know what their concern really was, and it wasn't me. So, I got the lienholder involved, who was totally on my side, and had authorized release. My finance company got involved and helped ME.
All of AFA's communication with me was through my lender. Tania never answered nor returned my calls. Or she would call my home, knowing I was at work, even though I had given her my cell number countless times. However, they couldn't ignore my lender. I spent all of May and June trying to get my car back. I finally called and filed a complaint with Tania's supervisor, Leah Miller, on 6/27/18 (3 months after the accident). I ended up with $800, plus I got to keep my car. That's better than $1000 and no car. And that's only because my finance company was basically my power of attorney, and he didn't let them screw me completely. At least I can possibly trade my salvaged car (since it runs, it was only hit from the back) and recoup some of what the insurance company took from me.
When Leah Miller responded to my complaint about how this process was handled, how I was left out of the process, how I was not communicated with, how I was breached, how I reached out and received nothing..... She respond with a chronological timeline that listed when each step was performed. That was not the basis of my complaint. She's so busy trying to cover her *** and protect her employee (who's probably her friend), that she missed the whole point of my letter. This company should not be in business. Before I purchase my next vehicle and insurance, I'm investigating their processes. Anyone affiliated or who outsources to AFA claims, will not get my money or my trust.

A women hit my car and her insrance company does not anwser calls and does not return calls. My car was hit on 5/23/2018 and I am still trying to get my car fixed and now I have to use my insurance and pay for it myself until my isurance company retrieves and funds

I cancel my insurance and now there charging me 79.60 for canceling fees and none payment fees also, I didn't know about that when I did it by phone when I called them. all transactions were done by phone.

Normally when you purchase insurance, it's because you want to feel secure and protected in the case of an accident or emergency. This company will try to rob you. Never in my life have I dealt with such nonsense. Seems like ALL STAR GENERAL just makes up rules as they go along. I am currently dealing with a claim and I am quite surprised to find out that the "full coverage" policy that I have been paying for doesn't cover much at all.

First off, I know that I selected rental coverage when I renewed my policy. The woman who is handling my claim says there's no rental coverage (now that I need it) and that I need to speak to my broker. Not to mention, these people have the audacity to tell me that I have to pay 3x's my normal deductible ($750) to have my car repaired. Damages are $3500 and now my deductible suddenly went up to $2250? They say this is because I was late on a payment last month and my policy had to be reinstated. (My wallet was stolen and I had to cancel all of my cards) However I was covered during the time of the accident, but my deductible will be tripled for 60 days after.

Nowhere on my reinstatement notice was that stated. Obviously they don't tell their customers this since they'd all go elsewhere knowing that they are basically paying for nothing... What a JOKE!

It seems as though my policy is very different from what I actually signed up for. I signed up for a policy with Stonewood, not All Star General. It appears that my contract was altered during the transition because I wouldn't pay for such crap. I find it kind of strange that I do not have access to anything that was previously Stonewood on the portal. I should be able to see exactly what I signed up for, not just my reduction of coverage or whatever it changed into without my consent.

During the claim process my adjuster and only point of contact ignored me for 5 days when I was calling and leaving messages to get answers as to what exactly was happening with my vehicle. I had to jump through hoops to get in touch with her supervisor so that I could get a call back.

This fraudulent insurance company is not getting another penny from me and needs to be shut down permanently. Now that I've cancelled my policy, they won't stop calling me... I highly doubt that any call from them would be in regards to my best interest.

I contacted my vehicle insurance company on 3/31/18 regarding my vehicle was Involved in an accident. The person hit me from behind and pushed my vehicle into a truck in front of me. I supplied *** with her info and asked them to start a claim. I have emails confirming this. *** has still not settled ANYTHING with me and it’s now 5/16/18. They never return my phone calls, they won’t send an adjuster out too the body shop too inspect my vehicle. I went and took my own photos and sent them all the photos they should require, along with the autobody shops DCA license and the Business License certificate. *** requires the autobody shop to supply a W-9 form??? I feel as if this is beyond rediculious and outrageous! Then they want to reduce the autobody estimate by a1000 towards my deductible. I owe over 1300.00 towards a rental car because I need too get to and from work. I wouldn’t of minded paying my deductible if they would of handled this in a timely matter, but 7 weeks into this ordeal and my vehicle is still not repaired is beyond my patients and understanding. I have all so made a complaint to The California Department of Insurance (case #***)

I was involved in a car accident with someone who has Ocean Harbor/ AFA car insurance. Their driver was found at 100% fault. The claims adjuster for Ocean Harbor stated that he would pay for my deductible if I used my own insurance for the repairs, in which I agreed. I'm currently using my own car insurance to repair my car, and have been unable to get ahold of the claims adjuster or the claims supervisor at Ocean Harbor. I was also injured in the car accident. Ocean Harbor has refused to contact me back so that I could file a claim for my injuries. The accident occurred 1/26/18. I have been unable to get ahold of the company for almost 2 months now.

Charged me a large sum upfront (enough to cover 4 months of insurance). Told me they don't submit insurance info to the DMV electronically, so that would be done by mail. Regardless, I did submit my insurance info through the DMV website, to speed things up and be able to use my car. A month later and no info sent to the DMV, I refused to pay another month of my premium (as I wasn't able to use my car). Policy was cancelled for non-payment without any notice. Only found out about it, after contacting the DMV for not receiving my tags, despite registration being paid, being informed by Motor Vehicles that tags were not sent, because the Insurance Provider did not send the NAIC code, nor informed the DMV about my insurance. When contacting the broker, they informed me that they wouldn't be able to reinstate my policy and I would have to start a new one, paying the same large amount I paid in the beginning.

Hi this is iraj
This insurance company is completely bt.
Stopped company, with stopped employees, and zero customer service.
They have very disgusting ser

I had an accident on August 8th and filed a claim with their claims department AFA Claims on August 9th. They did not contact after I filed to get my statement. I had left several messages that I had went to the tow yard to release my car to them. Still did not receive a call. I had to call them everyday after that to try and get a hold of my adjuster, even left messages. Still nothing. Finally I had got hold of them after a week and they had told me they had talked to the other parties involved in the accident but not myself. I told him my side and asked when they were picking up my car from the tow yard since I had receive a letter saying I owed the yard. He said he was sending someone out there and would give me a call back. That was a lie. He never called me and it took them 3 days after that conversation to get the car out of the yard. I told them I needed a letter stating the car was totaled so I could purchase a new car for work. He said he would get back since the adjuster only takes a day to take pictures (Aug. 22nd) and since have not received a call or an update. I tried calling both his extension and ADA Claims operator but nothing. I'm still waiting to hear back from Sonny ***. By far the worst customer service I've ever had to deal with.

I attempted to make a claim and was constantly talked over and cut off when speaking by an unprofessional woman named Claudia. I then asked to speak with someone else and she told me that there wasn't anyone else to speak to and that she wasn't being rude to me. I called Freeway Insurance again to make a complaint and was transferred to the same disrespectful woman. Unfortunately I had to continue speaking to her a second time and after instead of saying, "have a nice day" she hung up on me. I called Freeway Insurance back since I was signed up to All Star General Insurance through them and made second complaint.