bluefrog Plumbing + Drain of Birmingham

On September 22, 2016, Bluefrog sent two individuals to our residence to investigate a water leak from the street water meter to the houseAfter analyzing the situation, the senior or lead person told me that the leak was between the water meter and the house, and since the connecting pipe was PVC and not copper, he was unable to locate the exact point of leakage, and that the PVC would have to be replaced with copper tubing at an estimated cost of $3,880-see estimate As a past journeyman plumber myself, I whole heartedly believe the Bluefrog representatives that day were deceptive and provided information regarding the connection between the water meter and the house and leak detectionIn doing so, it is quite evident that he tried to take advantage of the situation to gouge us for as much money as possible, not knowing that I was a plumber myself for many yearsIn addition, there was no attempt made to ascertain if the connection from the water meter to the house was copper; which it isI was told by the senior person that because the connection from the street to the house was PVC, there was no way to locate the leak point, which is a falsehoodFurther, based on the water company's usage data and simple calculations, the leak was extensively less than the GPM quoted by the senior service representativeAs expected, we had another company come out to find the leak ( [redacted] ), who quickly located the leak, which was less than 18" from the water meterThe leak was caused in part by a severe kink in the copper tubing and general corrosion over time of the connectionAnother company ( [redacted] ) made the repairsAll told, to fix the problem cost a quarter of Bullfrog's estimate to replace the total line from the water meter to house

On September 22, 2016, Bluefrog sent two individuals to our residence to investigate a water leak from the street water meter to the house. After analyzing the situation, the senior or lead person told me that the leak was between the water meter and the house, and since the connecting pipe was PVC and not copper, he was unable to locate the exact point of leakage, and that the PVC would have to be replaced with copper tubing at an estimated cost of $3,880-see estimate.

As a past journeyman plumber myself, I whole heartedly believe the Bluefrog representatives that day were deceptive and provided false information regarding the connection between the water meter and the house and leak detection. In doing so, it is quite evident that he tried to take advantage of the situation to gouge us for as much money as possible, not knowing that I was a plumber myself for many years. In addition, there was no attempt made to ascertain if the connection from the water meter to the house was copper; which it is. I was told by the senior person that because the connection from the street to the house was PVC, there was no way to locate the leak point, which is a falsehood. Further, based on the water company's usage data and simple calculations, the leak was extensively less than the 20 GPM quoted by the senior service representative. As expected, we had another company come out to find the leak ([redacted]), who quickly located the leak, which was less than 18" from the water meter. The leak was caused in part by a severe kink in the copper tubing and general corrosion over time of the connection. Another company ([redacted]) made the repairs. All told, to fix the problem cost a quarter of Bullfrog's estimate to replace the total line from the water meter to house.