[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meTimely communication and a clear disclaimer on your website would have prevented escalation of this matter I appreciate theirintegrity in doing business and would not hesitate to recommend the business to a family member or friend Regards, [redacted]
Hello ***,I am very sorry that the check you received for the sale of your iPhone 5S was not signed We reviewed our various social media accounts and were unable to find any correspondence A voicemail was received over the weekend and a full business day was not allowed before
this complaint was filed I apologize if this situation was not rectified in a fast enough manner A replacement check is being sent today and will be double checked to ensure it is signed.Thank you again for your patience and understanding in this matter.Sincerely,*** ***
TurnTronics LLC
Mr***,I would like to sincerely apologize for the
delay processing your transactionPer our phone conversation on 12/29, we
encountered a hardware issue with your *** ***, resulting in the computer
running at a speed that renders it nearly unusableAfter presenting a few
options, one of which was to return the computer at no cost, you requested to
have the computer returned. The evening of 12/29, you contacted us via
email, indicating this would not be an acceptable solution, and that we needed
to pay the original quoted price of $The price we originally quoted was
based on your *** being fully functional and in excellent conditionOn
11/19/15, in an email sent prior to shipping your computer, you stated “Just
runs slow with the software I am trying to run. I got a new *** ***
from work.” There was no mention of a possible hardware issue, and the
communication indicated the slower performance was only related to a specific
piece of software Formatting a hard drive and loading a fresh image of
the operating system can resolve most software related performance issues
During our phone conversation on 12/30/15, you indicated this had been done
prior to the sale, and the issue was not resolved If
this information had been provided in the original communication, we could
have determined there was a hardware issue, and adjusted your quote accordingly.
TurnTronics LLC
The solution I provided during our phone
conversation on 12/30/was to have Apple run hardware tests and Apple Service Diagnostics to determine the cause of the performance issue. I will be
happy to provide tests results upon completion so we can determine the best
course of action.Sincerely,Chris ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I disagree on what the business reports about the correspondence between us, as I sent an e-mail on 11/12/15, left a voice mail on 11/14/15, and then sent a [redacted] message on 11/16/15. I have proof of all this. Nevertheless I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Timely communication and a clear disclaimer on your website would have prevented escalation of this matter. I appreciate theirintegrity in doing business and would not hesitate to recommend the business to a family member or friend.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meTimely communication and a clear disclaimer on your website would have prevented escalation of this matter I appreciate theirintegrity in doing business and would not hesitate to recommend the business to a family member or friend Regards, [redacted]
Hello ***,I am very sorry that the check you received for the sale of your iPhone 5S was not signed We reviewed our various social media accounts and were unable to find any correspondence A voicemail was received over the weekend and a full business day was not allowed before
this complaint was filed I apologize if this situation was not rectified in a fast enough manner A replacement check is being sent today and will be double checked to ensure it is signed.Thank you again for your patience and understanding in this matter.Sincerely,*** ***
TurnTronics LLC
Mr***,I would like to sincerely apologize for the
delay processing your transactionPer our phone conversation on 12/29, we
encountered a hardware issue with your *** ***, resulting in the computer
running at a speed that renders it nearly unusableAfter presenting a few
options, one of which was to return the computer at no cost, you requested to
have the computer returned. The evening of 12/29, you contacted us via
email, indicating this would not be an acceptable solution, and that we needed
to pay the original quoted price of $The price we originally quoted was
based on your *** being fully functional and in excellent conditionOn
11/19/15, in an email sent prior to shipping your computer, you stated “Just
runs slow with the software I am trying to run. I got a new *** ***
from work.” There was no mention of a possible hardware issue, and the
communication indicated the slower performance was only related to a specific
piece of software Formatting a hard drive and loading a fresh image of
the operating system can resolve most software related performance issues
During our phone conversation on 12/30/15, you indicated this had been done
prior to the sale, and the issue was not resolved If
this information had been provided in the original communication, we could
have determined there was a hardware issue, and adjusted your quote accordingly.
TurnTronics LLC
The solution I provided during our phone
conversation on 12/30/was to have Apple run hardware tests and Apple Service Diagnostics to determine the cause of the performance issue. I will be
happy to provide tests results upon completion so we can determine the best
course of action.Sincerely,Chris ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I disagree on what the business reports about the correspondence between us, as I sent an e-mail on 11/12/15, left a voice mail on 11/14/15, and then sent a [redacted] message on 11/16/15. I have proof of all this. Nevertheless I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Timely communication and a clear disclaimer on your website would have prevented escalation of this matter. I appreciate theirintegrity in doing business and would not hesitate to recommend the business to a family member or friend.
Regards,
[redacted]