Bluegrass Aquatics

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Bluegrass Aquatics Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: *** [redacted] Staff Member: Response: The customer recived live tropical fish from a purchase on the websiteHe said two where DOA which we require pictures as prof of loss in order to reshipHe refused to do so So we refunded the money on the entire order as He requested $via paypal Refund (Unique Transaction ID # [redacted] ) See related [redacted] Original Transaction Date Type Status Details Gross Fee Net Oct 17, Payment From [redacted] RefundedYou have refunded this payment in full.You have refunded this payment in fullDetails $USD -$USD $USD Related Transaction Date Type Status Details Gross Fee Net Oct 26, Refund Completed -$USD $USD -$USD Sent to: [redacted] Email: [redacted] Total amount: -$USD Fee amount: $USD Net amount: -$USD Invoice ID: Order # [redacted] Date: Oct 26, Time: 12:38:PDT Status: Completed Subject: You have sent $USD to [redacted] with PayPal Note: We can not resolve the wrong fish issue without picture of the fish in questionTherefore we are not shipping a replacement order which is our policy if and when a fish doesn't meet the description Here is a refund of your order Sent on: 10/30/12:56:PM

I ordered a total of fish from them on 12/23/and scheduled my delivery for 1/13/I ended up needing to receive them earlier and asked if they could ship them to me for arrival on 1/6/The fish left Florida on 1/5/evening and arrived in Kentucky 1/6/in the morningThe fish were all packed extremely well, despite it being close to freezing out the styrofoam box was nice and warm, all the bags were snuggly fit inside with styrofoam peanuts ensuring they could not slide aroundAll of the fish were active and healthy lookingI acclimated them to my quarantine tank and by that evening attempted to feed themThey all ate, all were healthy and beautiful colorsI will definitely be ordering from them again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details ...of the offer I reviewed appear below? ? [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] This is almost 100% lies? Their web site clearly states their " standard shipping" they guarantee is over niteNowhere does itbgive any option for anything else? I only spoke to one person..the scammer ***..and he was caught in a lie and immediately insulting then hung up...so it is especially pathetic theses clowns tryed to come up with an excuse of " I heard he made fun of somebody's wife" as a reason to lie and cheat...and if I didn't file a Paypal case...steal from a customer? I reject 100% of their reply and want other consumers to be warned theses people intentionally MIS represent their services and will steal given any opportunity Regards, [redacted] ***

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Bluegrass Aquatics Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: The customer recived live tropical fish from a purchase on the websiteHe said two where DOA which we require pictures as prof of loss in order to reshipHe refused to do so So we refunded the money on the entire order as He requested $via paypal Refund (Unique Transaction ID # [redacted] ) See related [redacted] Original Transaction Date Type Status Details Gross Fee Net Oct 17, Payment From [redacted] RefundedYou have refunded this payment in full.You have refunded this payment in fullDetails $USD -$USD $USD Related Transaction Date Type Status Details Gross Fee Net Oct 26, Refund Completed -$USD $USD -$USD Sent to: [redacted] Email: [redacted] Total amount: -$USD Fee amount: $USD Net amount: -$USD Invoice ID: Order # [redacted] Date: Oct 26, Time: 12:38:PDT Status: Completed Subject: You have sent $USD to [redacted] with PayPal Note: We can not resolve the wrong fish issue without picture of the fish in questionTherefore we are not shipping a replacement order which is our policy if and when a fish doesn't meet the description Here is a refund of your order Sent on: 10/30/12:56:PM

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Bluegrass Aquatics Company Contact: Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: This order was NOT shipped because the client didn't want the fish shipped FedEx 2nd day express even thought we offered a 100% warrantyHe paid only the flat rate charge not overnight expressWe vary our shipping due to weather and size of the orderThis was a very small order during mild weather conditions so overnight wasn't requiredSo both orders where refunded including the plants ($9.98) It was reported that there was hostility experienced by [redacted] from Mr [redacted] including an insult to [redacted] wifeSo no apologies we be forthcomingBluegrass Aquatics has shipped over 15,order of live tropical fish to customers all over the United States with a live arrival of 98.95% which is above the industry averageWe guarantee all of our orders shipped FedEx express services, FedEx ground services, and USPS priority mailMr [redacted] was informed that his order was guaranteed regardless of the service provider we use to deliverSent on: 4/22/4:07:PM

Business Response to a Complaint
Complaint ID#:
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Company Name: Bluegrass Aquatics
Company Contact:
Company Phone: 5***
Company Email: ***
Person Who Sent the Complaint: *** ***
Staff Member:
Response: This order was NOT shipped because the client didn't want the fish shipped FedEx 2nd day express even thought we offered a 100% warrantyHe paid only the flat rate charge not overnight expressWe vary our shipping due to weather and size of the orderThis was a very small order during mild weather conditions so overnight wasn't requiredSo both orders where refunded including the plants ($9.98) It was reported that there was hostility experienced by *** *** from Mr*** including an insult to *** wifeSo no apologies we be forthcomingBluegrass Aquatics has shipped over 15,order of live tropical fish to customers all over the United States with a live arrival of 98.95% which is above the industry averageWe guarantee all of our orders shipped FedEx express services, FedEx ground services, and USPS priority mailMr *** was informed that his order was guaranteed regardless of the service provider we use to deliverSent on: 4/22/4:07:PM

Business Response to a Complaint Complaint ID#: *** Company Name: Bluegrass Aquatics Company Contact: Company Phone: 5*** Company Email: *** Person Who Sent the Complaint: *** *** Staff Member: Response: This
order was NOT shipped because the client didn't want the fish shipped FedEx 2nd day express even thought we offered a 100% warrantyHe paid only the flat rate charge not overnight expressWe vary our shipping due to weather and size of the orderThis was a very small order during mild weather conditions so overnight wasn't requiredSo both orders where refunded including the plants ($9.98) It was reported that there was hostility experienced by *** *** from Mr*** including an insult to *** wifeSo no apologies we be forthcomingBluegrass Aquatics has shipped over 15,order of live tropical fish to customers all over the United States with a live arrival of 98.95% which is above the industry averageWe guarantee all of our orders shipped FedEx express services, FedEx ground services, and USPS priority mailMr *** was informed that his order was guaranteed regardless of the service provider we use to deliverSent on: 4/22/4:07:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details ...of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]This is almost 100% lies Their web site clearly states their " standard shipping" they guarantee is over niteNowhere does itbgive any option for anything else I only spoke to one person..the scammer ***..and he was caught in a lie and immediately insulting then hung up...so it is especially pathetic theses clowns tryed to come up with an excuse of " I heard he made fun of somebody's wife" as a reason to lie and cheat...and if I didn't file a Paypal case...steal from a customer I reject 100% of their reply and want other consumers to be warned theses people intentionally MIS represent their services and will steal given any opportunity
Regards,
*** ***

Matter has been resolved per a call to the Revdex.com from the consumer

Business Response to a Complaint
Complaint ID#:
***
Company Name:
Bluegrass Aquatics
Company Contact:
*** ***
Company Phone:
5***
Company Email:
***
Person Who Sent the Complaint:
***
***
Staff Member:
Response:
The customer recived live tropical fish from a purchase on the websiteHe said two where DOA which we require pictures as prof of loss in order to reshipHe refused to do so So we refunded the money on the entire order as He requested $via paypal Refund (Unique Transaction ID # ***) See related *** Original Transaction Date Type Status Details Gross Fee Net Oct 17, Payment From *** * *** RefundedYou have refunded this payment in full.You have refunded this payment in fullDetails $USD -$USD $USD Related Transaction Date Type Status Details Gross Fee Net Oct 26, Refund Completed -$USD $USD -$USD Sent to: *** * *** Email: *** Total amount: -$USD Fee amount: $USD Net amount: -$USD Invoice ID: Order # *** Date: Oct 26, Time: 12:38:PDT Status: Completed Subject: You have sent $USD to *** * *** with PayPal Note: We can not resolve the wrong fish issue without picture of the fish in questionTherefore we are not shipping a replacement order which is our policy if and when a fish doesn't meet the description Here is a refund of your order
Sent on: 10/30/12:56:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details ...of the offer I reviewed appear below? ?
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
This is almost 100% lies? Their web site clearly states their " standard shipping" they guarantee is over niteNowhere does itbgive any option for anything else? I only spoke to one person..the scammer ***..and he was caught in a lie and immediately insulting then hung up...so it is especially pathetic theses clowns tryed to come up with an excuse of " I heard he made fun of somebody's wife" as a reason to lie and cheat...and if I didn't file a Paypal case...steal from a customer? I reject 100% of their reply and want other consumers to be warned theses people intentionally MIS represent their services and will steal given any opportunity
Regards,
*** ***

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Bluegrass Aquatics Company Contact: Company Phone: 5[redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: This
order was NOT shipped because the client didn't want the fish shipped FedEx 2nd day express even thought we offered a 100% warrantyHe paid only the flat rate charge not overnight expressWe vary our shipping due to weather and size of the orderThis was a very small order during mild weather conditions so overnight wasn't requiredSo both orders where refunded including the plants ($9.98) It was reported that there was hostility experienced by [redacted] from Mr[redacted] including an insult to [redacted] wifeSo no apologies we be forthcomingBluegrass Aquatics has shipped over 15,order of live tropical fish to customers all over the United States with a live arrival of 98.95% which is above the industry averageWe guarantee all of our orders shipped FedEx express services, FedEx ground services, and USPS priority mailMr [redacted] was informed that his order was guaranteed regardless of the service provider we use to deliverSent on: 4/22/4:07:PM

Business Response to a Complaint
8.5pt">Complaint ID#:
[redacted]
Company Name:
Bluegrass Aquatics
Company Contact:
[redacted]
Company Phone:
5[redacted]
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
Response:
The customer recived live tropical fish from a purchase on the website. He said two where DOA which we require pictures as prof of loss in order to reship. He refused to do so So we refunded the money on the entire order as He requested $81.40 via paypal Refund (Unique Transaction ID # [redacted]) See related [redacted] Original Transaction Date Type Status Details Gross Fee Net Oct 17, 2015 Payment From [redacted] RefundedYou have refunded this payment in full.You have refunded this payment in full. Details $78.95 USD -$2.59 USD $76.36 USD Related Transaction Date Type Status Details Gross Fee Net Oct 26, 2015 Refund Completed ... -$78.95 USD $2.29 USD -$76.66 USD Sent to: [redacted] Email: [redacted] Total amount: -$78.95 USD Fee amount: $2.29 USD Net amount: -$76.66 USD Invoice ID: Order # [redacted] Date: Oct 26, 2015 Time: 12:38:03 PDT Status: Completed Subject: You have sent $78.95 USD to [redacted] with PayPal Note: We can not resolve the wrong fish issue without picture of the fish in question. Therefore we are not shipping a replacement order which is our policy if and when a fish doesn't meet the description Here is a refund of your order.
Sent on: 10/30/2015 12:56:02 PM

Matter has been resolved per a call to the Revdex.com from the consumer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details ...of the offer I reviewed appear below.   
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
This is almost 100% lies.  Their web site clearly states their " standard shipping" they guarantee is over nite. Nowhere does itbgive any option for anything else.  I only spoke to one person..the scammer [redacted]..and he was caught in a lie and immediately insulting then hung up...so it is especially pathetic theses clowns tryed to come up with an excuse of " I heard he made fun of somebody's wife" as a reason to lie and cheat...and if I didn't file a Paypal case...steal from a customer.  I reject 100% of their reply and want other consumers to be warned theses people intentionally MIS represent their services and will steal given any opportunity.
Regards,
[redacted]

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Bluegrass Aquatics
Company Contact:
[redacted]
Company Phone:
5[redacted]
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]...

[redacted]
Staff Member:
Response:
The customer recived live tropical fish from a purchase on the website. He said two where DOA which we require pictures as prof of loss in order to reship. He refused to do so So we refunded the money on the entire order as He requested $81.40 via paypal Refund (Unique Transaction ID # [redacted]) See related [redacted] Original Transaction Date Type Status Details Gross Fee Net Oct 17, 2015 Payment From [redacted] RefundedYou have refunded this payment in full.You have refunded this payment in full. Details $78.95 USD -$2.59 USD $76.36 USD Related Transaction Date Type Status Details Gross Fee Net Oct 26, 2015 Refund Completed ... -$78.95 USD $2.29 USD -$76.66 USD Sent to: [redacted] Email: [redacted] Total amount: -$78.95 USD Fee amount: $2.29 USD Net amount: -$76.66 USD Invoice ID: Order # [redacted] Date: Oct 26, 2015 Time: 12:38:03 PDT Status: Completed Subject: You have sent $78.95 USD to [redacted] with PayPal Note: We can not resolve the wrong fish issue without picture of the fish in question. Therefore we are not shipping a replacement order which is our policy if and when a fish doesn't meet the description Here is a refund of your order.
Sent on: 10/30/2015 12:56:02 PM

I ordered a total of 18 fish from them on 12/23/14 and scheduled my delivery for 1/13/15. I ended up needing to receive them earlier and asked if they could ship them to me for arrival on 1/6/15. The fish left Florida on 1/5/15 evening and arrived in Kentucky 1/6/15 in the morning. The fish were all packed extremely well, despite it being close to freezing out the styrofoam box was nice and warm, all the bags were snuggly fit inside with styrofoam peanuts ensuring they could not slide around. All of the fish were active and healthy looking. I acclimated them to my quarantine tank and by that evening attempted to feed them. They all ate, all were healthy and beautiful colors. I will definitely be ordering from them again.