Bluegrass Rental of Oldham County, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
10% is unacceptable, especially since you continue to label me a liarI did call youI left a voice messageI have the phone records to prove itYou did not return my callThe lowest I will go is 40%. The condition of the rental(s) I received was horrendous and apparently, I am not the only one who thinks thatLook at your reviews on google, you promise new and clean product and then supply nasty, broken chairs, and a dance floor so disgusting my mother in-law and I had to scrub it by hand.
Regards,
*** *** ( ***)

No one is calling the customer a liar, however I did not get a message.My position is the items were delivered first delivery on Wednesday per customer request. If they needed to contact us we were in the office the rest of that day, Thursday and Friday to pm and to noon SaturdayWe would have responded to a request to make correctionsWe make more than deliveries and when thing have gone wrong and have been notified we have made all corrections. *** ***President

Problem started in *** never received a document showing return of dolly showed as missing in Crestwood. Customer was not charged on a card by this office, Charges billed on U Haul promissory noteOnce charge was
credited balance of charges fuel or days was also billed to promissory note and collected by U Haul Corporate not Bluegrass Rental$was late collection fee. Bluegrass is a U Haul Dealer only all charges are through uhaul *** ***

We no longer have an order with this customer based on her requestAfter years in the rental business, we are going to have to agree to disagreeI will not answer any more complaints regarding this event. ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Will agree to disagree for sure. Still can't understand why as a customer I was not allowed to ask a question about the product I had paid a deposit on and why the owner couldn't assure me that his product was a good one??? Which leads me to believe that my wedding planner friend was correct
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Is it "unreasonable" to call a business I've given money to and ask them a question? I simply wanted to know if the chairs I was renting from them would be cleaned before use or do I need to clean them? That's it. Simple question. But because I mentioned that another customer had told me that the chairs they rented from that same business were dirty, the business owner never even let me finish the sentence before getting defensive. And, I never asked them to "promise" me anything as he stated. I just wanted to know about the cleanliness of the chairs for my wedding in May, not April as he stated. As I do appreciate the refund of my deposit, I paid that deposit with a check, not a credit card. And even if I left a credit card number on file with the business, I believe that the credit card in question had to be replaced, so I don't even have that one anymore. Is it possible for me to receive a check from the business for that refund?
Regards,
*** ***

Customer was unreasonable, referenced an order or info from someone with out any documentation or dates or customer names. Wanted me to promise thing for a delivery next April which I could not do. Customers order was cancelled per there request and deposit returned via credit card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Please allow me to direct your attention to the 9/9/16 call log, under the column titled duration (minutes).  Per the information provided, I left you a 2-minute voicemail. It is not my fault you did not listen to your messages, nor did you return my call.  I could not possible call you on Saturday (9/10/16) as that was the date of my wedding.  To even expect me to is unreasonable.  Also, in your earlier statements to the Revdex.com, you argued venomously that I did not call you. Now that you are faced with actual proof of not one but two phone calls, you are still going to continue as if I did not reach out to try and settle this matter.  Honestly, I am appalled in the manner of how you handle customers and complaints. Even more so, I am afraid for others who may rent from you.    In no way, would I ever accept your insult of a response. The only way to settle this matter is with monetary value.  Again, I am requesting at least 40% of my money back.  If you are unable to accommodate this request, then I will be seeking the total reimbursement + attorney fees when I sue you in small claims court. Considered this my good faith effort.  I also would like the Revdex.com to keep this complaint open for the public to view. 
Regards,
[redacted] ( [redacted])

Customer requested a Wednesday delivery after Labor day weekend. We full filled that request by picking up items in the field without bring them back to the warehouse.This event was set up Wednesday AM, I did not here from the customer until 10/10/16 the event was over by 1 month.If I had heard from...

them either Thursday  Friday 90% of there issues would have been rectified before the event.I have sent several emails to the customer asking them for a refund amount that I would consider, but as of 11/21/16 have not received one.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The item in question in fact was returned to [redacted] Uhaul Office, as the manager stated he contacted the Crestwood office on my behalf. The "late fees" should not be applied as my card was charged at their convenience without my permission. I paid each time I had a bill and have copies of the transactions. This is not a business I would recommend to anyone. I am truly disappointed in the way this was handled.
Regards,
[redacted]

The merchandise was delivered on Wednesday I was in the office through Saturday at noon and never spoke to any one about problems that existed. I would have dispatched some one to correct.
I can offer 10% to correct our error, we did not refuse to make corrections, but in fact never heard from the customer until October 10th
[redacted]