I was going to go on a trip to Israel, I put a depost of $2,down for my trip, in November of last yearUnfortunately my grandson (whom I have legal custody of since he was months old, who is now 15, I am a single parent) got into some legal trouble, He has been in and out of detention and the court has ordered him into Drug Court (I have all the paper work) he does not drive, nor can he the court has taken that away from himSo we are ordered to Intensive Outpatient Therapy times a week from 5:30-8:00, we have drug court every Wednesday from 5:30-6:30, plus family counseling, and he has individual counselingHe is a Sophmore in high school, and he is on house arrestI have also had added expenses of court fees, attorney's fees, not to mention the time and energy to take him from [redacted] to [redacted] times a week for IOPSo, with all of this responsibility added to me, I was not able to go to IsraelFYI my elderly dad was going to be with my grandson while
I purchased Travelex Trip Insurance to protect me and my husband against any unforeseen issues for a trip we booked to Thailand. When I inquired about purchasing a policy this past July, the company stated if you have a medical reason why you can't travel, then cancellation is permitted under the policy I purchased. Unfortunately in October, the doctor no longer wanted me to travel because of complication with my pregnancy and they requested I am frequently monitored because they found issues with the fetal kidneys, and needed me under close medical supervision and flying internationally was no longer an option for our upcoming trip this week. I originally had my midwife and practicing medical provider write a letter for suggesting that the insurance company will accept my cancellation claim. They denied it originally saying I needed more specific information of why I couldn't travel other than pregnancy. I submitted further documentation to support my pregnancy complication an
On July 29th 2016, we purchased airline tickets for our daughter's upcoming wedding in Thailand in March of We paid $2,for our ticketsWe are seniors - & and always purchase trip insurance when we buy tickets
In September we found out the wedding was cancelledWe contacted Justairtickets immediately and were told "sorry - no refunds or cancellations." They told us to contact Travelex Insurance
When we called Travelex Insurance, they said their insurance did not cover cancellations for personal reasons We always purchase travel insurance because of our ages, and we were especially concerned because they were the most expensive tickets we have ever purchasedAlso the wedding was not until March of
Why would we purchase travel insurance if it didn't cover an emergency - personal reason or not? The advertisement was so misleading! When we did finally get to speak to a representative of the company, they asked if we had not read the agreement
I was going to go on a trip to Israel, I put a depost of $2,down for my trip, in November of last yearUnfortunately my grandson (whom I have legal custody of since he was months old, who is now 15, I am a single parent) got into some legal trouble, He has been in and out of detention and the court has ordered him into Drug Court (I have all the paper work) he does not drive, nor can he the court has taken that away from himSo we are ordered to Intensive Outpatient Therapy times a week from 5:30-8:00, we have drug court every Wednesday from 5:30-6:30, plus family counseling, and he has individual counselingHe is a Sophmore in high school, and he is on house arrestI have also had added expenses of court fees, attorney's fees, not to mention the time and energy to take him from *** *** to *** *** times a week for IOPSo, with all of this responsibility added to me, I was not able to go to IsraelFYI my elderly dad was going to be with my grandson while
I purchased Travelex Trip Insurance to protect me and my husband against any unforeseen issues for a trip we booked to ThailandWhen I inquired about purchasing a policy this past July, the company stated if you have a medical reason why you can't travel, then cancellation is permitted under the policy I purchased
Unfortunately in October, the doctor no longer wanted me to travel because of complication with my pregnancy and they requested I am frequently monitored because they found issues with the fetal kidneys, and needed me under close medical supervision and flying internationally was no longer an option for our upcoming trip this week
I originally had my midwife and practicing medical provider write a letter for suggesting that the insurance company will accept my cancellation claimThey denied it originally saying I needed more specific information of why I couldn't travel other than pregnancyI submitted further documentation to support my pregnancy complication an
I traveled to London on 04/14/2016, started having problem in Midrad due to my having bilateral hip replacement and laminectomy with fusion, I had to walk a very long distance which on my ticket it stated wheelchair by the time I got to London I was in severe pain I stated as long as I could when I couldn't take the pain any longer I contacted travelex insurance because I did buy flight coverage from them they wanted me to go to a doctor over their and I said no I want to go home.I told them I didn't any doctors over they had me buy a new ticket coasting me over $never the less I bough the ticket and came home I went to my doctor and he had to put me on methlprednisolone now they are telling me they can't pay for my doctors visit I said fine, but I want my air fare back I paid for flight coverage in the past I lost my RIGHT EYE GOING TO DR'S I DIDN'T KNOW IT'S MY RIGHT'S TO SEEK HEALTH CARE WHERE I CHOOSE so if they don't want to pay for MY doctor's visit that's fine wit
I am writing in connection with denial of coverage with respect to the claim of Minoo SassoonThe denial letter cites a portion of the Protection Plan and underlines “unforeseeable events” and the absence of such event as the reason for such denialFurther, the denial letter states the “guided core biopsy on August 8, 2016, [sic] is prior to the purchase of your protection plan”The denial letter is at the least disingenuous, is likely deceitful and undoubtedly deplorableThe section of the Protection Plan cited in the denial letter focuses on the words “unforeseeable events” as the reason coverage was deniedI hope that it was an oversight not to underline the three words that followed, namely, “or their consequences”It is true the surgery was not an unforeseeable eventThat is not in disputeHowever, the consequences of the surgery, specifically the recovery time associated with such surgery were the reason the trip was not completed and why coverage must be extendedIndivi
We booked a trip through *** * *** and purchased the Travel Protection Plan that they offered through Travelex Insurance Services for trip interruption benefits "Up to 100% of Insured Trip Cost" Our trip was interrupted due to inclement weather When we filed our claim with Travelex, we were told that the insurance only covers the portion of the trip booked through *** * *** Therefore they only reimbursed us for $2,of our trip expense The insurance company told us that the domestic flights for our trip were not covered because we booked them through *** Whenever we booked our travel, *** * did not tell us that any trip expenses that were not booked with *** * would not be covered, nor did they offer to book domestic flights for us There is nothing in the description of coverage that informs buyers that this insurance covers only trip expenses booked through *** * We purchased coverage for a trip for two with a total trip value of up to $3, The d
I have traveled to Turkey 08/28/And I had a delay at Orlando airport for hoursI missed my flight from NY to Istanbul because of that delayWhen I come back, I called my insurance (Travelex) They told me to fill an application claim form and mail to themI did and sent it to TravelexI have waited about two months and heard nothing from my insurance When I called one more time , they told me that " They are waiting an information from *** about the delay that day"I waited couple more weeks and called again, they told me to call *** and ask them to send information to my insurance companyIt shouldn't be that way, because I am the customerI called *** and of course they said insurance company needs to call them to get informationThey don't give me that! I called back Travelex, They said they can't pay me anything unless if I get that information from ***Unfortunately I can't get that information And there refused to connect me to supervisorAll th
Before I started my trip to *** and considering my age, 65, I decided to purchase for the first time travel insurance to cover any eventualitiesI look for alternatives online, and after comparing I determined that Travelex plan number ***, will be satisfactory for my expectationsTavelex e-mail me my confirmation along with the policy terms and conditions for my examinationUnfortunately during my trip while in Argentina, a piece of luggage was subtracted from meI presented my claim to Travelex but to my surprise and contradicting the clearly spelled terms and conditions of the policy they demanded either receipt for purchase of the claim items or receive of purchase replacement for those itemsThe policy state in page under VALUATION AND PAYMENT OF LOSS: " For items without receipts, payment of loss will be calculated based upon 75% of the actual cash value or replacement cost at the time of loss"
I completed all required forms in reference to my claim included
I was going to go on a trip to Israel, I put a depost of $2,down for my trip, in November of last yearUnfortunately my grandson (whom I have legal custody of since he was months old, who is now 15, I am a single parent) got into some legal trouble, He has been in and out of detention and the court has ordered him into Drug Court (I have all the paper work) he does not drive, nor can he the court has taken that away from himSo we are ordered to Intensive Outpatient Therapy times a week from 5:30-8:00, we have drug court every Wednesday from 5:30-6:30, plus family counseling, and he has individual counselingHe is a Sophmore in high school, and he is on house arrestI have also had added expenses of court fees, attorney's fees, not to mention the time and energy to take him from [redacted] to [redacted] times a week for IOPSo, with all of this responsibility added to me, I was not able to go to IsraelFYI my elderly dad was going to be with my grandson while
I purchased Travelex Trip Insurance to protect me and my husband against any unforeseen issues for a trip we booked to Thailand. When I inquired about purchasing a policy this past July, the company stated if you have a medical reason why you can't travel, then cancellation is permitted under the policy I purchased. Unfortunately in October, the doctor no longer wanted me to travel because of complication with my pregnancy and they requested I am frequently monitored because they found issues with the fetal kidneys, and needed me under close medical supervision and flying internationally was no longer an option for our upcoming trip this week. I originally had my midwife and practicing medical provider write a letter for suggesting that the insurance company will accept my cancellation claim. They denied it originally saying I needed more specific information of why I couldn't travel other than pregnancy. I submitted further documentation to support my pregnancy complication an
On July 29th 2016, we purchased airline tickets for our daughter's upcoming wedding in Thailand in March of We paid $2,for our ticketsWe are seniors - & and always purchase trip insurance when we buy tickets
In September we found out the wedding was cancelledWe contacted Justairtickets immediately and were told "sorry - no refunds or cancellations." They told us to contact Travelex Insurance
When we called Travelex Insurance, they said their insurance did not cover cancellations for personal reasons We always purchase travel insurance because of our ages, and we were especially concerned because they were the most expensive tickets we have ever purchasedAlso the wedding was not until March of
Why would we purchase travel insurance if it didn't cover an emergency - personal reason or not? The advertisement was so misleading! When we did finally get to speak to a representative of the company, they asked if we had not read the agreement
I was going to go on a trip to Israel, I put a depost of $2,down for my trip, in November of last yearUnfortunately my grandson (whom I have legal custody of since he was months old, who is now 15, I am a single parent) got into some legal trouble, He has been in and out of detention and the court has ordered him into Drug Court (I have all the paper work) he does not drive, nor can he the court has taken that away from himSo we are ordered to Intensive Outpatient Therapy times a week from 5:30-8:00, we have drug court every Wednesday from 5:30-6:30, plus family counseling, and he has individual counselingHe is a Sophmore in high school, and he is on house arrestI have also had added expenses of court fees, attorney's fees, not to mention the time and energy to take him from *** *** to *** *** times a week for IOPSo, with all of this responsibility added to me, I was not able to go to IsraelFYI my elderly dad was going to be with my grandson while
I purchased Travelex Trip Insurance to protect me and my husband against any unforeseen issues for a trip we booked to ThailandWhen I inquired about purchasing a policy this past July, the company stated if you have a medical reason why you can't travel, then cancellation is permitted under the policy I purchased
Unfortunately in October, the doctor no longer wanted me to travel because of complication with my pregnancy and they requested I am frequently monitored because they found issues with the fetal kidneys, and needed me under close medical supervision and flying internationally was no longer an option for our upcoming trip this week
I originally had my midwife and practicing medical provider write a letter for suggesting that the insurance company will accept my cancellation claimThey denied it originally saying I needed more specific information of why I couldn't travel other than pregnancyI submitted further documentation to support my pregnancy complication an
I traveled to London on 04/14/2016, started having problem in Midrad due to my having bilateral hip replacement and laminectomy with fusion, I had to walk a very long distance which on my ticket it stated wheelchair by the time I got to London I was in severe pain I stated as long as I could when I couldn't take the pain any longer I contacted travelex insurance because I did buy flight coverage from them they wanted me to go to a doctor over their and I said no I want to go home.I told them I didn't any doctors over they had me buy a new ticket coasting me over $never the less I bough the ticket and came home I went to my doctor and he had to put me on methlprednisolone now they are telling me they can't pay for my doctors visit I said fine, but I want my air fare back I paid for flight coverage in the past I lost my RIGHT EYE GOING TO DR'S I DIDN'T KNOW IT'S MY RIGHT'S TO SEEK HEALTH CARE WHERE I CHOOSE so if they don't want to pay for MY doctor's visit that's fine wit
I am writing in connection with denial of coverage with respect to the claim of Minoo SassoonThe denial letter cites a portion of the Protection Plan and underlines “unforeseeable events” and the absence of such event as the reason for such denialFurther, the denial letter states the “guided core biopsy on August 8, 2016, [sic] is prior to the purchase of your protection plan”The denial letter is at the least disingenuous, is likely deceitful and undoubtedly deplorableThe section of the Protection Plan cited in the denial letter focuses on the words “unforeseeable events” as the reason coverage was deniedI hope that it was an oversight not to underline the three words that followed, namely, “or their consequences”It is true the surgery was not an unforeseeable eventThat is not in disputeHowever, the consequences of the surgery, specifically the recovery time associated with such surgery were the reason the trip was not completed and why coverage must be extendedIndivi
We booked a trip through *** * *** and purchased the Travel Protection Plan that they offered through Travelex Insurance Services for trip interruption benefits "Up to 100% of Insured Trip Cost" Our trip was interrupted due to inclement weather When we filed our claim with Travelex, we were told that the insurance only covers the portion of the trip booked through *** * *** Therefore they only reimbursed us for $2,of our trip expense The insurance company told us that the domestic flights for our trip were not covered because we booked them through *** Whenever we booked our travel, *** * did not tell us that any trip expenses that were not booked with *** * would not be covered, nor did they offer to book domestic flights for us There is nothing in the description of coverage that informs buyers that this insurance covers only trip expenses booked through *** * We purchased coverage for a trip for two with a total trip value of up to $3, The d
I have traveled to Turkey 08/28/And I had a delay at Orlando airport for hoursI missed my flight from NY to Istanbul because of that delayWhen I come back, I called my insurance (Travelex) They told me to fill an application claim form and mail to themI did and sent it to TravelexI have waited about two months and heard nothing from my insurance When I called one more time , they told me that " They are waiting an information from *** about the delay that day"I waited couple more weeks and called again, they told me to call *** and ask them to send information to my insurance companyIt shouldn't be that way, because I am the customerI called *** and of course they said insurance company needs to call them to get informationThey don't give me that! I called back Travelex, They said they can't pay me anything unless if I get that information from ***Unfortunately I can't get that information And there refused to connect me to supervisorAll th
Before I started my trip to *** and considering my age, 65, I decided to purchase for the first time travel insurance to cover any eventualitiesI look for alternatives online, and after comparing I determined that Travelex plan number ***, will be satisfactory for my expectationsTavelex e-mail me my confirmation along with the policy terms and conditions for my examinationUnfortunately during my trip while in Argentina, a piece of luggage was subtracted from meI presented my claim to Travelex but to my surprise and contradicting the clearly spelled terms and conditions of the policy they demanded either receipt for purchase of the claim items or receive of purchase replacement for those itemsThe policy state in page under VALUATION AND PAYMENT OF LOSS: " For items without receipts, payment of loss will be calculated based upon 75% of the actual cash value or replacement cost at the time of loss"
I completed all required forms in reference to my claim included