BlueHarbor LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this statement made by Blue Harbor is satisfactory to me at this time I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

BlueYield / [redacted] Style Definitions */ BlueHarbor has thoroughly researched the customer’s complaint and concluded that he was given inaccurate information Upon initially receiving the customer’s application, our systems recognized factors in his file that did not fit the auto-approval criteria for the advertised rate A different offer was generated and shared with the customer In our complaint research and with some explanation from the customer, we’ve found that he could qualify for the advertised rate We’ve since offered to obtain this loan for the customer, but the customer found the savings insufficient and subsequently closed the customer file BlueHarbor has taken corrective action to improve the experience of like customers from recurring It is our sincere hope that the customer finds our apology acceptable and will reconsider BlueHarbor for future vehicle financing needs

BlueHarbor again regrets this customer's experience and will accept this feedback to better fit the needs of customers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thanks for your follow up ***To be clear, my decision not to move forward on the loan was based on two factorsThe one you mentioned regarding insufficient savings, and the other was my lack of confidence in the credibility of the lender, and the questionable reputation based on others experience with Blueharbor*** Sent from *** *** for *** At Jun 22, 2015, 8:49:PM,*** Ericsson wrote: Dear ***, After looking into your customer record, we found that you were given incorrect information and we sincerely apologize for thisUpon initially receiving your application, our systems recognized factors in your file that did not fit the auto-approval criteria for the advertised rateA different offer was generated and shared with youIn our complaint research, and with some explanation from yourself, we have found that you could qualify for the advertised rateWe’ve since offered to obtain this loan for you, but you found the savings to be insufficient and subsequently requested to close your fileBlueHarbor has taken corrective action to improve the experience for our customers and stop this from reoccurring in the futureOnce again, we apologize for any inconvenience and it is our sincere hope that you find our apology acceptable and will reconsider BlueHarbor for future vehicle financing needsBest regards, ***
Regards,
*** ***

BlueHarbor has called this customer and attempted to resolve the situation We will gladly work with the customer to request removal of a soft credit inquiry Additionally, we've researching the terms and conditions of the referring partner to ensure that only customers who have
consented to request credit are referred to us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
They did not remove the hard inquiry from my credit report.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details  of the offer I reviewed appear below.
Regards,
[redacted]

BlueHarbor regrets that this customer had an undesirable experience.  Upon notification of this situation, our Management reviewed the transaction and contacted the customer to offer the correct terms.  We've also reviewed this with the involved associates so situations like this will not...

occur again in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this statement made by Blue Harbor is satisfactory to me at this time.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

BlueHarbor regrets the experience this customer had.  We spoke to the customer to better understand the experience so we can learn why it was a less than perfect one.  Our team is now looking into optimizing our processes to ensure future customers won't have such an experience, if another...

unlikely event recurs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

BlueHarbor again regrets this customer's experience and will accept this feedback to better fit the needs of customers.

BlueYield
This customer was contacted the same day we were notified of
the complaint. We explained how the customer's
information was referred to us from a Partner where the customer did apply for
multiple quotes. The customer file has
since been closed and we will gladly assist further at the customer's request

BlueHarbor regrets that this customer's experience was not to her satisfaction.  We have attempted to contact the customer to resolve this issue, but have had no success.  It is unlikely that a credit inquiry be removed because a customer has regretted their decision after giving such...

consent.  However, we'd still like to discuss the situation with the customer so we may better understand her perception and see if there is anything we can do to help.

BlueYield
BlueHarbor has thoroughly researched the customer's
complaint and concluded that he was given inaccurate information. Upon initially receiving the customer's
application, our systems recognized factors in his file that did not fit the
auto-approval criteria for the advertised rate.
A different offer was generated and shared with the customer. In our complaint research and with some
explanation from the customer, we've found that he could qualify for the
advertised rate. We've since offered to
obtain this loan for the customer, but the customer found the savings
insufficient and subsequently closed the customer file.
BlueHarbor has taken corrective action to improve the
experience of like customers from recurring.
It is our sincere hope that the customer finds our apology acceptable
and will reconsider BlueHarbor for future vehicle financing needs

BlueHarbor appreciates the feedback from this customer.  We will continue strive for improvement so isolated events that this customer experienced may never happen again.