We are happy to see the customer acknowledge the correct sales price upon review of documents we provided with his signature on themHowever, this sale was NOT made over the phone as this customer statesThe customer asked for a $1,price reduction over the phone and asked if we would hold the vehicle for him with a $deposit and we agreed to this and the customer acknowledges this as factThe sale was completed in its entirety right here at the dealership in person with the customer, after the customer inspected the vehicle in person and the customer does not dispute this fact.We in no way tried to "lock" this customer into this vehicleIn-fact, had the customer brought up any concerns about the condition of the vehicle we would have been happy to fully refund Mr [redacted] 's $deposit The customer found the vehicle condition met his satisfaction and indicated he wished to proceed with the saleWe stated that the vehicle had 10K miles on it, and it did indeed have 10k miles on it, so we find the customers allegations a moot pointFurthermore, prior to the sale we had the customer sign a federal odometer statement attesting to the exact miles on the vehicle 10,915.We are happy that the customer now also agrees that he was not promised anything upon us providing written documentation with his signature on itWe live and operate by complete 100% transparency, we called this customer a liar because no one at this dealership cussed at him, no one ever promised him a GPS chip nor a 2nd key either verbally or writtenIn-fact, we put directly in writing the following (see attached document with customers signature)"ORAL PRESENTATIONS CAN CAUSE CONFUSIONTHEREFORE, NOTHING WILL BE DONE TO THIS VEHICLE EXCEPT WHAT IS IN WRITING ON THIS FORM AND AGREED TO AND SIGNED BY THE CUSTOMER AND MANAGEMENTDocuments attached CLEARLY states in large print prior to completion of the sale, "NOTHING PROMISED, NOTHING OWED."We ask the Revdex.com how much more transparent can we be with our customers when we clearly document in writing in multiple places, prior to the completion of a sale, that we are not promising anything The Revdex.com runs its business in a similar fashion, being clear and transparent about its business practices and the Revdex.com does not give liberty to its paying customers to dictate demands outside of the scope of it's disclosed business practices We have the right in a business transaction to view each and every transaction, and to make the determination whether or not the dealership can incur any additional costs in regards to a particular transaction If Mr [redacted] , makes claims next week that someone verbally promised him a new set of wheels, how as a business are we supposed to defend against such allegations? We will rely on our written and signed documentationWe ask the Revdex.com to look carefully at the details of this customers claimsIf true, why did he agree that he was promised nothing in writingWe literally told the customer in writing we were not going to give him any additional accessoriesComplete transparency in writing, prior to the completion of a sale is ethical business practice.Respectfully,Blueline Auto Group, Inc
We are happy to see the customer acknowledge the correct sales price upon review of documents we provided with his signature on themHowever, this sale was NOT made over the phone as this customer statesThe customer asked for a $1,price reduction over the phone and asked if we would hold the vehicle for him with a $deposit and we agreed to this and the customer acknowledges this as factThe sale was completed in its entirety right here at the dealership in person with the customer, after the customer inspected the vehicle in person and the customer does not dispute this fact.We in no way tried to "lock" this customer into this vehicleIn-fact, had the customer brought up any concerns about the condition of the vehicle we would have been happy to fully refund Mr [redacted] 's $deposit The customer found the vehicle condition met his satisfaction and indicated he wished to proceed with the saleWe stated that the vehicle had 10K miles on it, and it did indeed have 10k miles on it, so we find the customers allegations a moot pointFurthermore, prior to the sale we had the customer sign a federal odometer statement attesting to the exact miles on the vehicle 10,915.We are happy that the customer now also agrees that he was not promised anything upon us providing written documentation with his signature on itWe live and operate by complete 100% transparency, we called this customer a liar because no one at this dealership cussed at him, no one ever promised him a GPS chip nor a 2nd key either verbally or writtenIn-fact, we put directly in writing the following (see attached document with customers signature)"ORAL PRESENTATIONS CAN CAUSE CONFUSIONTHEREFORE, NOTHING WILL BE DONE TO THIS VEHICLE EXCEPT WHAT IS IN WRITING ON THIS FORM AND AGREED TO AND SIGNED BY THE CUSTOMER AND MANAGEMENTDocuments attached CLEARLY states in large print prior to completion of the sale, "NOTHING PROMISED, NOTHING OWED."We ask the Revdex.com how much more transparent can we be with our customers when we clearly document in writing in multiple places, prior to the completion of a sale, that we are not promising anything The Revdex.com runs its business in a similar fashion, being clear and transparent about its business practices and the Revdex.com does not give liberty to its paying customers to dictate demands outside of the scope of it's disclosed business practices We have the right in a business transaction to view each and every transaction, and to make the determination whether or not the dealership can incur any additional costs in regards to a particular transaction If Mr [redacted] , makes claims next week that someone verbally promised him a new set of wheels, how as a business are we supposed to defend against such allegations? We will rely on our written and signed documentationWe ask the Revdex.com to look carefully at the details of this customers claimsIf true, why did he agree that he was promised nothing in writingWe literally told the customer in writing we were not going to give him any additional accessoriesComplete transparency in writing, prior to the completion of a sale is ethical business practice.Respectfully,Blueline Auto Group, Inc