Blueline Design

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseTo Whom It May Concern, The $1,being disputed was never agreed upon through email, phone call, or authorizationPrecision Movers stated in their response that this charge was made to cover a deposit, but now is stating it was for a loading feeThe contract stated there was to be no handling fee as well as storage feeI contacted Precision Movers once a move in date was set and delivery was to be madeIt took Precision Movers over two weeks to return our belongingsWhen contacting Precision Movers on this matter they would always assure us that our belongings would arrive in to business days, which never occurredThe weight ticket provided upon delivery was understated by 1,poundsWhen Sam D [redacted] was contacted on this matter he told us that our lawn mower was weighed separately and would provide a second weight ticket, this never happenedI have disputed the charge with my credit card company and they have also come to the conclusion that Precision Movers fraudulently charged my card and refunded me the $1,in question [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]To Whom It May Concern, The statement given by Precision Movers in their document, “The customer wascharged the additional $as part of the deposit required when moving longdistance%of the balance must be paid before shipping for deliveryThebreakdown of the move was explained to [redacted] over the phone which wasfollowed by an email confirmation of the balance including an invoice with thebreakdown and showing complete deposit provided to our company which was brokenup into two payments: $and $(amount in question)” is completelyfalse Precision Movers made us aware of the deposit which would be due at the time of pickup,$2,500.00, which was paid in full by ***The $1,that was charged tothe [redacted] during the time the company had our belongings was never discussed viaphone or e-mail prior to the chargeIf we had not looked over our accountstatement the $1,charge would have not been noticedOnce the charge wasverified through electronic statement Precision Movers was notified immediately.We received an e-mail stating that the charge was made; there was nointerpretation regarding the charge at that timeOnce we were able to get intouch with [redacted] we were told that the extra charge of $1,wasfor an unknown “handling fee”According to the original contract through thebroker all handling fees were included in the original quoteWhen [redacted] was asked about said handling fee he claimed the fee was an added depositwhich was never discussed nor agreed uponWe have obtained several recordedphone calls to [redacted] who goes around in circles in regards to thecharge in question I have attached a breakdown of the charges as well as the one included inPrecision Movers’ documents that were never included in our paperwork ore-mailed to us which DO NOT include the$1,that was fraudulently charged to our ***I have also included the$2,deposit receipt that was paid to the movers at the time of pickupalong with the original contract received from the broker at the time servicewas set upI also included the missing e-mails that were not included with theone Precision Movers included with their documents Precision Movers also charged us for weight that was never recorded and refuses to send aweight ticket for the items in questionDue to this discrepancy we were unableto give the US Navy household goods department accurate documentation which hascost us money out of pocket due to inaccurate weight tickets Please feel free to contact me with any further questions or to obtain the recordedphone conversations with information that was not documented[redacted] & [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The customer was charged the additional $as part of the deposit required when moving long distance%of the balance must be paid before shipping for deliveryThe breakdown of the move was explained to *** *** over the phone which was followed by an email confirmation of the balance
including an invoice with the breakdown and showing complete deposit provided to our company which was broken up into two payments: $and $(amount in question)The breakdown of the charges are listed in the attached invoice.This breakdown was provided to the customer on two separate occasions. If there are any further questions regarding this, please contact our office. Thank you, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]To Whom It May Concern,            The statement given by Precision Movers in their document, “The customer wascharged the additional $1000 as part of the deposit required when moving longdistance. %50 of the balance must be paid before shipping for delivery. Thebreakdown of the move was explained to [redacted] over the phone which wasfollowed by an email confirmation of the balance including an invoice with thebreakdown and showing complete deposit provided to our company which was brokenup into two payments: $2500 and $1000 (amount in question)” is completelyfalse.             Precision Movers made us aware of the deposit which would be due at the time of pickup,$2,500.00, which was paid in full by [redacted]. The $1,000.00 that was charged tothe [redacted] during the time the company had our belongings was never discussed viaphone or e-mail prior to the charge. If we had not looked over our accountstatement the $1,000.00 charge would have not been noticed. Once the charge wasverified through electronic statement Precision Movers was notified immediately.We received an e-mail stating that the charge was made; there was nointerpretation regarding the charge at that time. Once we were able to get intouch with [redacted] we were told that the extra charge of $1,000.00 wasfor an unknown “handling fee”. According to the original contract through thebroker all handling fees were included in the original quote. When [redacted] was asked about said handling fee he claimed the fee was an added depositwhich was never discussed nor agreed upon. We have obtained several recordedphone calls to [redacted] who goes around in circles in regards to thecharge in question.             I have attached a breakdown of the charges as well as the one included inPrecision Movers’ documents that were never included in our paperwork ore-mailed to us  which DO NOT include the$1,000.00 that was fraudulently charged to our [redacted]. I have also included the$2,500.00 deposit receipt that was paid to the movers at the time of pickupalong with the original contract received from the broker at the time servicewas set up. I also included the missing e-mails that were not included with theone Precision Movers included with their documents.             Precision Movers also charged us for weight that was never recorded and refuses to send aweight ticket for the items in question. Due to this discrepancy we were unableto give the US Navy household goods department accurate documentation which hascost us money out of pocket due to inaccurate weight tickets.             Please feel free to contact me with any further questions or to obtain the recordedphone conversations with information that was not documented.[redacted] & [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseTo Whom It May Concern, The  $1,000 being disputed was never agreed upon through email, phone call, or authorization. Precision Movers stated in their response that this charge was made to cover a deposit, but now is stating it was for a loading fee. The contract stated there was to be no handling fee as well as storage fee. I contacted Precision Movers once a move in date was set and delivery was to be made. It took Precision Movers over two weeks to return our belongings. When contacting Precision Movers on this matter they would always assure us that our belongings would arrive in 2 to 3 business days, which never occurred. The weight ticket provided upon delivery was understated by 1,000 pounds. When Sam D[redacted] was contacted on this matter he told us that our lawn mower was weighed separately and would provide a second weight ticket, this never happened. I have disputed the charge with my credit card company and they have also come to the conclusion that Precision Movers fraudulently charged my card and refunded me the  $1,000 in question. [redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern:   The customer said that we have neglected to include information in our response to him. However, all attachments in regards to this case have been submitted.  The $1000 which the customer claims was not deducted from his balance was in fact counted towards the balance, and there is email confirmation of this which was a direct response to an email he sent to our office, time and date stamped.   To address the issues of the handling fee, that fee was to load and unload the items from storage.  First this charge was added to the account because the customer stated he was ready for delivery and was confirmed to be loaded to go to Texas.  Afterwards when the items were already loaded, he called back and stated that he was not ready for delivery.  The initial charge for this based on the size of the load was $1,000. After discussion with Sam on the telephone, they agreed to $660.00 for the unloading and unlading. The difference from this fee was then applied to the remainder of the move. The invoice and emails support this fact.   The customer states that there were missing emails, but there are no missing emails from the customer. The issues that were brought up by the customer, were answered with the proof that we did provide information requested via email.  The card was not fraudulently charged and the weight was properly recorded. Attached is the weight slip for the move that was done.  Please let us know if there are any more questions, or if more information is needed.     Thank you, Stephanie P[redacted] Stephanie P[redacted]