Bluemercury

We are in receipt of your letter dated June 14, in reference to complaint ID ***.To our knowledge, this client, *** *** did not reach out to Bluemercury, Incin regards to her complaintWe have checked the company call and email logsHowever, Bluemercury, Inctakes all client
complaints very seriouslyWe have completed a full investigation and have found that $should remain on the client's gift cardThe client spent $on April 29, in our Bluemercury store located on Newbury Street in Boston, MassachusettsWe will be sending the client a new gift card via *** Ground with her balance of $If you have further questions, please do not hesitate to reach out to usWe hope you consider this matter resolved.Truly Yours,Brian F* Bluemercury, Inc

Thank you for forwarding the alleged client complaint. The client reached out to Bluemercury, Inc. on May 3" about a return issue. Bluemercury promptly began to assist the client. The client filed a complaint on May 4' with the Revdex.com. As of May 9", the client has fully received his...

refund. A copy of the receipt is following.Please let me know if additional information is required.Yours Truly,Donna P[redacted]