May 14, 2015Revdex.com of WisconsinRe: File # [redacted] [redacted] ,We have had many discussions with this client in attempting to satisfy her issuesAll clients are informed that we are an hourly service and that all charges are based on actual working time to the nearest quarter hour plus a standard one hour round trip travel charge anywhere in Milwaukee or Waukesha County.When the driver presented the bill to the client upon completion of her move on January 19, she disputed the time that it took the crew to travel from the pickup location to the delivery locationThe driver took $off of her bill to settle the dispute.The client then called our office on January 20th to dispute the time it took to complete the move and to complain that our crew left some items behind at her old house and that they stacked most of her boxes in the garage at the new homeShe also complained that we sent a smaller truck than we used for her last move four years earlierAt this time there was no mention of damages.The truck we sent was a 28’ straight truck, the largest allowed on Wisconsin highways, and the same size used on her last moveThe crew stacked the boxes in her garage at the new home per her instruction as she was watching the clock worried that the move was taking too long.On January 21st we sent a manger and one helper to her home to move the boxes from her garage into her basement and to discuss the move and to address her concernsAs a result of his visit with the client Bluemound Express reduced the client’s charges by three hours at $per hour plus the original $discount for a total of $ There was no mention of damages at this time.On January 23rd we sent a two man crew to pick up the remaining items from her old home and delivered them to her new homeAt this time she had these two men rearrange more items within her new homeShe had this crew (two men @ $per hour) for four hours at no chargeThere was no mention of damage at this time.Up to this point we feel that we have been fair and forthright in trying to accommodate this individuals concernsShe claims that she has been hung up on and treated rudely by our staff and that is not true.On January 23rd late afternoon the client calls again to complain that she has just noticed a chip in the lacquer paint on one leg or her grand pianoWe asked the crew leader that had been on her job about that and he said that he noticed the damage and pointed it out to the customer before we disassembled and padded it for movingAgain there was no mention of other damage at this time.Subsequently this client has complained to Contact Six, she has disputed the charges on her credit card and has added a complaint that there were several boxes with broken glass in themOur contract specifically excludes coverage of items in boxes packed by the shipper.We believe that we have extended every courtesy to this client in dealing with her complaints.We deny that she was ever hung up on or handled rudely by anyone in our officeWe also feel that when the customer agreed to pay the $balance due after negotiating a $reduction in charges and receiving an additional $in labor at no charge that the matter is closedSincerely, Rick V [redacted]
When [redacted] contacted me she had informed me that she was a relative of one of our workers, [redacted] *** She had contacted me ( [redacted] ) well before her move date In fact, [redacted] was actually quite pro-active When we had talked on the phone she had told me that she was moving out of her current trailer home and moving someplace new [redacted] was really quite excited about her move When we discussed her move I had told her that we would use a man crew in order to move her out of her place I informed her that I would give her the friends and family discount because she was related to [redacted] and that I would put [redacted] on her move When we had talked on the phone I said the guys would be there to load the truck and then deliver to her new place She asked if she would need to be there herself, I just told her that someone would need to be there that could let the guys what needed to go On the day of [redacted] ’s move both [redacted] (driver) and [redacted] (her relative) showed up to do her move on time When they had arrived they had seen that the place was in disarray and is typically a move that we would walk away from When the guys walked into the place it was in bad shape, there were holes in the floorboards of the mobile home The only reason the men didn’t call in to call off of the job was because [redacted] knew her When the guys were moving [redacted] had left to go to the new place and left her daughter in charge There were some things that needed to be packed and the men did so We do not pack dirty sheets and such, the men packed the small things that could easily put in a box and loaded them onto the truck Before the men left, they asked her daughter if everything was good to go, she informed them that they were The men arrived at [redacted] ’s new place and unloaded everything and reassembled all of her furniture that need to be reassembled The men placed all of her furniture where she had wanted them too When the men left, they thought everything was good to go
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
I am upset after reading the company's response to my complaint They stated that I had a hole or holes in my "trailer home" They said they didn't pick up soiled sheets and pack them They said my house was in shambles when they arrived I had boxes stacked all over as it wasn't a lot of room to lay them flat They told me on the phone that they would WRAP my desk and furniture and mattresses (NONE WERE WRAPPED AT ALL!) They told me on the phone that I should pack as much as I could, and they would pack the rest The more I packed up the cheaper it would be for me as it wouldn't take as much time I received a call from my landlord saying I needed to go back to my moble home and see what the movers left I was horrified as my kitchen deck door was open and laying on the floor of my kitchen overnight The things I didn't get packed up were thrown around my entire house every room like a pig styI have pictures I had my Daughter take pictures of EVERY ROOM IN MY HOUSE! Just so they couldn't say they did everything they were so post to doAfter the pictures were taken I had to pay people a piece A total of $just to clean up the mess they left me and pack it up Even my pictures I had in a pile behind my desk they were to place in a box were thrown around my floor I called them They didn't answer me I left a detailed message They never returned my call If they thought they were so right, I think I would have received a call back.Also they said this in response to my complaintQUOTE", On the day of [redacted] ’s move both [redacted] (driver) and [redacted] (her relative) showed up to do her move on time When they had arrived they had seen that the place was in disarray and is typically a move that we would walk away from When the guys walked into the place it was in bad shape, there were holes in the floorboards of the mobile home The only reason the men didn’t call in to call off of the job was because [redacted] knew her When the guys were moving [redacted] had left to go to the new place and left her daughter in charge There were some things that needed to be packed and the men did so We do not pack dirty sheets and such, the men packed the small things that could easily put in a box and loaded them onto the truckAs I said THEY NEVER PACKED ANYTHING It was thrown I have pictures Then you will see the type of work they do My house was packed and ready to go Nothing was WRAPPED AS PROMISED, Matresses, Couch, Chairs, Desk, Table (all new and they didn't even wrap the kitchen table they just took it apart and put it back together when they arrived at my new home There are scratches on the tops of some of the chairs and on the inside of the back of dining room chairsinformed them that they wereThe comment from them "When the guys were moving [redacted] had left to go to the new place and left her daughter in charge There were some things that needed to be packed and the men did so.( That is a lie) They packed NOTHING! THE MEN DIDN"T PACK ANY SMALL THINGS OR ANYTHING" I resent the fact that said I had dirty sheets laying around and my house was in disaray Well I had boxes everywhere as do other people moving But I think I could sue them for saying I had dirty sheets laying around and my house was in disaray and I had holes in my floorboards Not true That part of the floor was soft but not a hole.I want my complaint seen under complaints on there website for what they said, and did to me So others wont get taken by them I would also like to be reimbursed the $for extra help I needed to get to finish the job Thank you
Please have [redacted] send me the pictures of the old house
May 14, 2015Revdex.com of WisconsinRe: File # [redacted] [redacted] ,We have had many discussions with this client in attempting to satisfy her issuesAll clients are informed that we are an hourly service and that all charges are based on actual working time to the nearest quarter hour plus a standard one hour round trip travel charge anywhere in Milwaukee or Waukesha County.When the driver presented the bill to the client upon completion of her move on January 19, she disputed the time that it took the crew to travel from the pickup location to the delivery locationThe driver took $off of her bill to settle the dispute.The client then called our office on January 20th to dispute the time it took to complete the move and to complain that our crew left some items behind at her old house and that they stacked most of her boxes in the garage at the new homeShe also complained that we sent a smaller truck than we used for her last move four years earlierAt this time there was no mention of damages.The truck we sent was a 28’ straight truck, the largest allowed on Wisconsin highways, and the same size used on her last moveThe crew stacked the boxes in her garage at the new home per her instruction as she was watching the clock worried that the move was taking too long.On January 21st we sent a manger and one helper to her home to move the boxes from her garage into her basement and to discuss the move and to address her concernsAs a result of his visit with the client Bluemound Express reduced the client’s charges by three hours at $per hour plus the original $discount for a total of $ There was no mention of damages at this time.On January 23rd we sent a two man crew to pick up the remaining items from her old home and delivered them to her new homeAt this time she had these two men rearrange more items within her new homeShe had this crew (two men @ $per hour) for four hours at no chargeThere was no mention of damage at this time.Up to this point we feel that we have been fair and forthright in trying to accommodate this individuals concernsShe claims that she has been hung up on and treated rudely by our staff and that is not true.On January 23rd late afternoon the client calls again to complain that she has just noticed a chip in the lacquer paint on one leg or her grand pianoWe asked the crew leader that had been on her job about that and he said that he noticed the damage and pointed it out to the customer before we disassembled and padded it for movingAgain there was no mention of other damage at this time.Subsequently this client has complained to Contact Six, she has disputed the charges on her credit card and has added a complaint that there were several boxes with broken glass in themOur contract specifically excludes coverage of items in boxes packed by the shipper.We believe that we have extended every courtesy to this client in dealing with her complaints.We deny that she was ever hung up on or handled rudely by anyone in our officeWe also feel that when the customer agreed to pay the $balance due after negotiating a $reduction in charges and receiving an additional $in labor at no charge that the matter is closedSincerely, Rick V [redacted]
When [redacted] contacted me she had informed me that she was a relative of one of our workers, [redacted] *** She had contacted me ( [redacted] ) well before her move date In fact, [redacted] was actually quite pro-active When we had talked on the phone she had told me that she was moving out of her current trailer home and moving someplace new [redacted] was really quite excited about her move When we discussed her move I had told her that we would use a man crew in order to move her out of her place I informed her that I would give her the friends and family discount because she was related to [redacted] and that I would put [redacted] on her move When we had talked on the phone I said the guys would be there to load the truck and then deliver to her new place She asked if she would need to be there herself, I just told her that someone would need to be there that could let the guys what needed to go On the day of [redacted] ’s move both [redacted] (driver) and [redacted] (her relative) showed up to do her move on time When they had arrived they had seen that the place was in disarray and is typically a move that we would walk away from When the guys walked into the place it was in bad shape, there were holes in the floorboards of the mobile home The only reason the men didn’t call in to call off of the job was because [redacted] knew her When the guys were moving [redacted] had left to go to the new place and left her daughter in charge There were some things that needed to be packed and the men did so We do not pack dirty sheets and such, the men packed the small things that could easily put in a box and loaded them onto the truck Before the men left, they asked her daughter if everything was good to go, she informed them that they were The men arrived at [redacted] ’s new place and unloaded everything and reassembled all of her furniture that need to be reassembled The men placed all of her furniture where she had wanted them too When the men left, they thought everything was good to go
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
I am upset after reading the company's response to my complaint They stated that I had a hole or holes in my "trailer home" They said they didn't pick up soiled sheets and pack them They said my house was in shambles when they arrived I had boxes stacked all over as it wasn't a lot of room to lay them flat They told me on the phone that they would WRAP my desk and furniture and mattresses (NONE WERE WRAPPED AT ALL!) They told me on the phone that I should pack as much as I could, and they would pack the rest The more I packed up the cheaper it would be for me as it wouldn't take as much time I received a call from my landlord saying I needed to go back to my moble home and see what the movers left I was horrified as my kitchen deck door was open and laying on the floor of my kitchen overnight The things I didn't get packed up were thrown around my entire house every room like a pig styI have pictures I had my Daughter take pictures of EVERY ROOM IN MY HOUSE! Just so they couldn't say they did everything they were so post to doAfter the pictures were taken I had to pay people a piece A total of $just to clean up the mess they left me and pack it up Even my pictures I had in a pile behind my desk they were to place in a box were thrown around my floor I called them They didn't answer me I left a detailed message They never returned my call If they thought they were so right, I think I would have received a call back.Also they said this in response to my complaintQUOTE", On the day of [redacted] ’s move both [redacted] (driver) and [redacted] (her relative) showed up to do her move on time When they had arrived they had seen that the place was in disarray and is typically a move that we would walk away from When the guys walked into the place it was in bad shape, there were holes in the floorboards of the mobile home The only reason the men didn’t call in to call off of the job was because [redacted] knew her When the guys were moving [redacted] had left to go to the new place and left her daughter in charge There were some things that needed to be packed and the men did so We do not pack dirty sheets and such, the men packed the small things that could easily put in a box and loaded them onto the truckAs I said THEY NEVER PACKED ANYTHING It was thrown I have pictures Then you will see the type of work they do My house was packed and ready to go Nothing was WRAPPED AS PROMISED, Matresses, Couch, Chairs, Desk, Table (all new and they didn't even wrap the kitchen table they just took it apart and put it back together when they arrived at my new home There are scratches on the tops of some of the chairs and on the inside of the back of dining room chairsinformed them that they wereThe comment from them "When the guys were moving [redacted] had left to go to the new place and left her daughter in charge There were some things that needed to be packed and the men did so.( That is a lie) They packed NOTHING! THE MEN DIDN"T PACK ANY SMALL THINGS OR ANYTHING" I resent the fact that said I had dirty sheets laying around and my house was in disaray Well I had boxes everywhere as do other people moving But I think I could sue them for saying I had dirty sheets laying around and my house was in disaray and I had holes in my floorboards Not true That part of the floor was soft but not a hole.I want my complaint seen under complaints on there website for what they said, and did to me So others wont get taken by them I would also like to be reimbursed the $for extra help I needed to get to finish the job Thank you