Bluemound Express

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
On Wed, Sep 9, at 11:AM, *** *** *** wrote:The business always wins, so they win, except I will be posting all over the internet & telling everyone I know what they did to us.
Regards,
*** * *** ***

I had talked with *** a few days later, we got the situation all cleared up and I refunded him money based on a mutual amount When I last talked with *** he was satisfied with everything and was going to make sure the situation was resolved with Revdex.com. Thanks, ***

On Tue, Aug 4, at 8:AM, *** *** *** wrote:I know this issues has been closed but it should be noted that Bluemound Express did
contact me and we did discuss the dispute in a civil and respectful manner. While it wasn't a financial resolution I was interested in, the owner insisted he "make it right"in which case he did

We would like to have this matter brought to arbitration

This client scheduled her move with us for the afternoon ofJuly 30th and paid a deposit of $by credit card over the phone.All afternoon moves with Bluemound Express are scheduled with a tentative starttime of 1:All customers are made aware of the tentative start time as thatcrew will be
scheduled to do another small job in the morning and we never knowexactly how long any move will takeAll afternoon customers are informed thatwe will be at their home as close to 1:as possibleThe client contractedfor a two man crew at $per hour.Several days after scheduling the client called and canceledher move because of problems on closing details for her new homeBluemoundExpress refunded her deposit and subsequently booked another client in thatslotJuly 30th is now fully booked.Now the client gets her closing problem worked out and callsto reschedule and is told we no longer have an openingShe then calls (overthe next few days) two more times and spoke to two more office personnel andwas again informed that there were no openings After some time passed the client called againand spoke to a fourth employee who agreed to squeeze her back into the scheduleagain with a tentative start time of 1:We did not ask her to pay a depositthis timeThe client asked for an e-mail confirmation and this is wherecommunication went wrongA typo in the confirmation said 8:startAgain theclient had originally requested an afternoon move and on rescheduling wasinformed that she was being “squeezed” into the afternoon schedule again andthat there were no morning time slots available.Now at A.Mon July 30th she calls wonderingwhere the movers areShe is reminded that all conversations with her and theoriginal booking were for tentative P.MstartsAs the day progress’ it isevident that we won’t get a crew there until about 3:so we called the clientand let her know that everything is running longer but we will get her moved.The first truck to become available was smaller than she needed and would needto make two trips to complete her move so we sent a third man along to help outat no charge and told the client that we would not charge the one hour roundtrip travel time necessary to make the second tripThe move took a total of five hours and our driver deductedone hour off of that for travel time on the second tripThe customer paid fourhours at $per hour, our standard two man rate even though we gave her threemenShe tipped the men and in the comments section of the bill wrote “Thx alot guys!”On August 4th the client e-mailed BluemoundExpress to say that she should only have been charged for two hours totalShedid not feel she should have to pay for the second load at allWe were veryspecific when we told her that we would not charge “travel time” for the secondtripWe did not offer the second load and unload labor time for free.In the end we feel that we have done everything we can forthis customer after squeezing her back onto a busy schedule after hercancelationWe feel that the third employee at no charge and reduction of onehour travel is fair.If the client wishes to continue further we would ask thatthis matter be referred to arbitration

We have settled this issue with the customer and he has assured us that he would write to the Revdex.com to confirm that

May 14, 2015Revdex.com of WisconsinRe: File #[redacted] [redacted],We have had many discussions with this client in attempting to satisfy her issues. All clients are informed that we are an hourly service and that all charges are based on actual working time to the nearest quarter hour plus...

a standard one hour round trip travel charge anywhere in Milwaukee or Waukesha County.When the driver presented the bill to the client upon completion of her move on January 19, 2015 she disputed the time that it took the crew to travel from the pickup location to the delivery location. The driver took $90 off of her bill to settle the dispute.The client then called our office on January 20th to dispute the time it took to complete the move and to complain that our crew left some items behind at her old house and that they stacked most of her boxes in the garage at the new home. She also complained that we sent a smaller truck than we used for her last move four years earlier. At this time there was no mention of damages.The truck we sent was a 28’ straight truck, the largest allowed on Wisconsin highways, and the same size used on her last move. The crew stacked the boxes in her garage at the new home per her instruction as she was watching the clock worried that the move was taking too long.On January 21st we sent a manger and one helper to her home to move the boxes from her garage into her basement and to discuss the move and to address her concerns. As a result of his visit with the client Bluemound Express reduced the client’s charges by three hours at $148 per hour plus the original $90 discount for a total of $534.00.  There was no mention of damages at this time.On January 23rd we sent a two man crew to pick up the remaining items from her old home and delivered them to her new home. At this time she had these two men rearrange more items within her new home. She had this crew (two men @ $112 per hour) for four hours at no charge. There was no mention of damage at this time.Up to this point we feel that we have been fair and forthright in trying to accommodate this individuals concerns. She claims that she has been hung up on and treated rudely by our staff and that is not true.On January 23rd late afternoon the client calls again to complain that she has just noticed a chip in the lacquer paint on one leg or her grand piano. We asked the crew leader that had been on her job about that and he said that he noticed the damage and pointed it out to the customer before we disassembled and padded it for moving. Again there was no mention of other damage at this time.Subsequently this client has complained to Contact Six, she has disputed the charges on her credit card and has added a complaint that there were several boxes with broken glass in them. Our contract specifically excludes coverage of items in boxes packed by the shipper.We believe that we have extended every courtesy to this client in dealing with her complaints.We deny that she was ever hung up on or handled rudely by anyone in our office. We also feel that when the customer agreed to pay the $1675.00 balance due after negotiating a $535.00 reduction in charges and receiving an additional $448.00 in labor at no charge that the matter is closed. Sincerely, Rick V[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We would like to refer this matter to the Revdex.com arbitration department.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Everyone knows it's foolish for me to spend $200, or more, to receive compensation for $580 personal property damage.  This is an average 1400 sq ft home, and we moved no appliances or electronics.  After 15 hours of moving activity, the job still wasn't done.  Items were left at the old house because the truck was too small.  The truck was too small because the dispatcher refused to do a visual or itemized checklist estimate.  Many items were broken during a traffic "near mishap" on the road trip between locations.  Short of arbitration nobody can see anything wrong with this company's process?We can see the management at Bluemound Express knows how to twist facts to make me look like an indecisive homeowner.  Do you really think I'm going to pay for 2 more hours of that?
Regards,
[redacted]

I am upset after reading the company's response to my complaint.  They stated that I had a hole or holes in my "trailer home".  They said they didn't pick up soiled sheets and pack them.  They said my house was in shambles when they arrived.  I had boxes stacked all over as it wasn't a lot of room to lay them flat.  They told me on the phone that they would WRAP my desk and furniture and mattresses.  (NONE WERE WRAPPED AT ALL!).  They told me on the phone that I should pack as much as I could, and they would pack the rest.  The more I packed up the cheaper it would be for me as it wouldn't take as much time.  I received a call from my landlord saying I needed to go back to my moble home and see what the movers left.  I was horrified as my kitchen deck door was open and laying on the floor of my kitchen overnight.  The things I didn't get packed up were thrown around my entire house every room like a pig sty. I have pictures.  I had my Daughter take pictures of EVERY ROOM IN MY HOUSE!  Just so they couldn't say they did everything they were so post to do. After the pictures were taken I had to pay 2 people 70.00 a piece.  A total of $140.00 just to clean up the mess they left me.  and pack it up.  Even my pictures I had in a pile behind my desk they were to place in a box were thrown around my floor.  I called them.  They didn't answer me.  I left a detailed message.  They never returned my call.  If they thought they were so right, I think I would have received a call back.Also they said this in response to my complaint. QUOTE", On the day of [redacted]’s move both [redacted] (driver) and [redacted] (her relative) showed up to do her move on time.  When they had arrived they had seen that the place was in disarray and is typically a move that we would walk away from.  When the guys walked into the place it was in bad shape, there were holes in the floorboards of the mobile home.  The only reason the men didn’t call in to call off of the job was because [redacted] knew her.  When the guys were moving [redacted] had left to go to the new place and left her daughter in charge.  There were some things that needed to be packed and the men did so.  We do not pack dirty sheets and such, the men packed the small things that could easily put in a box and loaded them onto the truck. As I said THEY NEVER PACKED ANYTHING.  It was thrown.  I have pictures.  Then you will see the type of work they do.  My house was packed and ready to go.  Nothing was WRAPPED AS PROMISED, Matresses, Couch, Chairs, Desk, Table (all new and they didn't even wrap the kitchen table they just took it apart and  put it back together when they arrived at my new home.  There are scratches on the tops of some of the chairs and on the inside of the back of dining room chairs. informed them that they were. The comment from them "When the guys were moving [redacted] had left to go to the new place and left her daughter in charge.  There were some things that needed to be packed and the men did so.( That is a lie. ) They packed NOTHING!  THE 2 MEN DIDN"T PACK ANY SMALL THINGS OR ANYTHING"  I resent the fact that said I had dirty sheets laying around and my house was in disaray.  Well I had boxes everywhere as do other people moving.  But I think I could sue them for saying I had dirty sheets laying around and my house was in disaray and I had holes in my floorboards.  Not true.  That part of the floor was soft but not a hole.I want my complaint seen under complaints on there website for what they said, and did to me.  So others wont get taken by them.  I would also like to be reimbursed the $140.00 for extra help I needed to get to finish the job.  Thank you.

Please have [redacted] send me the pictures of the old house.

When [redacted] contacted me she had informed me that she was a relative of one of our workers, [redacted].  She had contacted me ([redacted]) well before her move date.  In fact, [redacted] was actually quite pro-active.  When we had talked on the phone she had told me that she was moving...

out of her current trailer home and moving someplace new.  [redacted] was really quite excited about her move.  When we discussed her move I had told her that we would use a 2 man crew in order to move her out of her place.  I informed her that I would give her the friends and family discount because she was related to [redacted] and that I would put [redacted] on her move.  When we had talked on the phone I said the guys would be there to load the truck and then deliver to her new place.  She asked if she would need to be there herself, I just told her that someone would need to be there that could let the guys what needed to go.  On the day of [redacted]’s move both [redacted] (driver) and [redacted] (her relative) showed up to do her move on time.  When they had arrived they had seen that the place was in disarray and is typically a move that we would walk away from.  When the guys walked into the place it was in bad shape, there were holes in the floorboards of the mobile home.  The only reason the men didn’t call in to call off of the job was because [redacted] knew her.  When the guys were moving [redacted] had left to go to the new place and left her daughter in charge.  There were some things that needed to be packed and the men did so.  We do not pack dirty sheets and such, the men packed the small things that could easily put in a box and loaded them onto the truck.  Before the men left, they asked her daughter if everything was good to go, she informed them that they were.  The men arrived at [redacted]’s new place and unloaded everything and reassembled all of her furniture that need to be reassembled.  The men placed all of her furniture where she had wanted them too.  When the men left, they thought everything was good to go.

Review: Bluemound express was contracted to move my property from Brookfield, WI to Menomonee Falls, WI. During the delivery and unloading of material possessions we were disappointed to find that Bluemounds' crew had been "helping themselve" to our alcoholic beverages throughout the day (unknown to us). Overtime it was apparent they had not fully re-assembled many items completely: Our sleigh-bed was assembled with the majority of the hardware missing and other pieces of the assembly hidden under the partially assembled bed (resulting in our 3 yr old bed being rendered useless and unsalvageable); they didn't assemble the baby-crib (shut the bedroom door and left it in pieces); completely destroyed a filing cabinet (left it shrinked wrapped together, during unpacking it tumbled apart); broke an office desk (which they attempted to fix and didn't deliver for another week... the repair attempt failed very quickly; finally, they moved my front load washer without securing the tub correctly and it no longer operates smoothly and quietly.

Withn 3 days of the move I called their office and spoke to "Mike" in sales. After reporting all the issues to the extent that we knew them. He was very cavalier and said he'd speak to the driver... agreeing to follow up with me. He never followed up... I just wrote it off.

I've now attempted to contact Bluemound, talked to Rick V[redacted]. He listened to my issues, said it had been too long and his insurance company wouldn't even consider it. When I expressed my displeasure with the follow-up and urged him to take a look at the situation he expressed his volume of moves he does in a year and showed no interest in at least investigating the issues at hand.

In all, Bluemound damaged or broke approximately ~$3500 to $4000 of merchandise. My attempt to notify and ask about resolution for only a small portion was met by the [redacted] of the company with arrogance and disconcern. When I challenged him about his company's brand, he expressed no concern and repeated the volume of business his company does.

The packing and loading was done well and met expectationsDesired Settlement: 2 attempts to file a complaint with this company and they declined to show interest or concern for the customer either time. Rick and his company should have made some attempt to visit my house and see to it that this doesn't happen to another family. He told me his insurance wouldn't touch the issues I had... Any business should attempt to resolve the issue or at least document and track the issue.

Bluemond's unacceptable business and conduct inside of patron's homes should be noted. Consumption of alcohol (uninvited... and then operating a vehicle owned and branded by the company); destruction/damage of material goods; and total disregard for customer satisfaction or even reasonable follow-up when an issue is identified.

Business

Response:

We have settled this issue with the customer and he has assured us that he would write to the Revdex.com to confirm that.

Consumer

Response:

On Tue, Aug 4, 2015 at 8:18 AM, [redacted] wrote:I know this issues has been closed but it should be noted that Bluemound Express did contact me and we did discuss the dispute in a civil and respectful manner. While it wasn't a financial resolution I was interested in, the owner insisted he "make it right"... in which case he did.

The movers were very good and worked hard. My only issue is with the quote. Bluemond Express advertises their accurate quotes. I was quoted $2400 for moving from Oconomowoc to Omro, Wi. I felt this was very reasonable and did not seek other quotes. The actual cost billed as time and number of movers was $5270. More than twice the quoted amount. I was told that the estimate for moving did not include packing or storage, this was not clearly defined in the original quote and very misleading!

Review: Estimate was unreasonably lower than actual charges.

In preparation for a move, I had Bluemound Express come to my home for a moving and storage estimate. The gentleman that came was very assuring that he had a lot of experience in these estimates and that the estimate would be close to the actual cost (and told us the actual cost could even be lower if we had everything boxed up and staged for the movers). Our estimate for moving and storage was as follows:

"Dear [redacted],

I have reviewed and calculated the move that you are planning and I submit the following estimate:

"Moving Service

Estimated travel time 1.0 hours

Estimated loading and inventory time 5.0 hours

Estimated unloading time at warehouse 2.5 hours

Hourly rate $148 (three man crew)

Insurance $50 (optional)

Estimated total cost $1308.00

Estimated monthly storage cost $175.00 (5 crates @ $35/month)"

The actual charges are as follows:

Travel, loading and inventory time: 6.25 - $925

Unloading time at warehouse 4 hours - $592 (note, this happens without customer observation)

Monthly Storage Cost - $295

Note that everything being moved was boxed and stage and that I helped the moving crew carry boxes, remove railings, and stage items at the door for the bulk of the time). The cost for the "moving" portion $1517 or $209 over the estimate. This isn't terrible but it is disappointing given the amount of prep work we did, the amount of help I supplied, and the movers comments on how organized everything was. The estimate could have been much farther off for this. The worst part of the estimate is in regards to the storage cost. The actual cost is $120 MORE per month than the estimate. This is 70% higher. We'll have our items in storage for a minimum of 6 months so this is going to cost us at least $720 more than expected for storage.

This is unacceptable for an estimate. I realize estimates are not meant to be exact, but for the actual to be so much higher than the estimate shows me that this business is practicing unethical "bait and switch" estimates in order to hook their customers with a low price. When the actual bill comes there is no recourse for the customer.

I believe potential customers should know the estimate will likely be very low versus the actual charges and use this information accordingly when choosing a mover.Desired Settlement: I called and spoke to the gentleman that provided the estimate. He did offer to waive the "travel time" of one hour for the move out of storage. I appreciate any gesture, but that offer would only provide a small portion of the almost $1000 over we will be vs. the estimate. I offered to split the difference between the estimate and the actual in storage fee as I thought this was more than reasonable. Unfortunately, Bluemound Express has stated they are unable to do this (or anything on the storage fee) for me.

Business

Response:

We have discussed the storage charges with our client and we have agreed to a reduced rate for the term of storage. The client has indicated that he is satisfied with the settlement.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While the new reduced amount is still higher than the estimate I appreciate the effort made by the business to get closer.

Regards,

Blue mound Express was hired and trusted for my move from Waukesha to St Francis. I was given a rough (not final) estimate regarding the items I needed to move; I described I had one bedroom set, a desk, a desk chair, a bookcase, and fifteen bins designated for moving. I was told roughly 3 hours, which equated to about $336, which included a deposit of two hours. I was told I would be given a phone call ½ prior to arrival, which was set around my tentative appointment time. I was told I would be charged for the travel time from their location in Waukesha to my condo, then travel time from the condo to the new location, then for the time it would take for them to return back to their location in Waukesha.

They showed up two hours early, without a notification phone call. Both movers did not apologize for showing up early and there seemed to be a heavy amount of miscommunication between the movers and management of Blue mound Express. Both movers did not introduce themselves and it took them about thirty minutes to begin moving my designated items. They moved a few items a time when I was later told they could have moved up to five bins at a time. One of the movers made negative and unnecessary comments regarding the state of the first location. Once everything was taken to the truck, I drove separately to the new location and the movers did not arrive with the truck until more than a half hour after I got there. After arriving, it took an unnecessary amount of time to unload my items, as well as it took over twenty minutes to print out the receipt for the move (time for which I was charged); I was later told that the time it took to print up the receipt “was time needed to put the dolleys back and to fold up the furniture padding”.

Overall, the move was unnecessarily long, not coordinated with the written regulations designated by the business itself, and the movers themselves were unprofessional, rude, and made inappropriate comments in regards to my place of residence. One of the movers casually mentioned he was on “fat burners”, which was causing him to use the bathroom every hour. The movers were also not in the physical shape required for the labor of moving furniture, which thus added on unnecessary time to my receipt.

After seeing two additional moves after my own move, one in which the person had the same amount of things and travel time was the same and it only cost them half the amount, while the second move the person had double the amount of things and moved from the same street to the same residence but only cost them the same amount that I was charged, I called the moving company to file a proper complaint in order for them to address the unfortunate and unnecessary experience I had with my own move. I was refunded a half an hour for not receiving the notification call, but was continuously argued with by the business owner, who continuously attempted to defend the behavior of his movers as well as the poor and untimely service; I insisted that the refund was simply a mistake on their end, yet he insisted the refund was suffice enough to disregard the remaining inappropriate and unprofessional behavior of the entire move. The owner simply laughed at my concerns and decided that my concerns were being fabricated and that the time that it took to move my things was “appropriate”, even despite hearing that two other separate moving companies, “Two Men and A Truck”, as well as “Move It Movers” (both of which I would highly recommend after seeing their professional and timely service), had done similar moves in a more timely and more professional manner. The owner continued to interrupt me when I tried to voice my concerns and insisted that his movers were “reliable”, that one of them had only “three complaints in the past year”.

I am appalled that I was not taken seriously as a “valued” customer and that I was given a refund yet not apologized to nor did the business owner, [redacted], take any of my rational and reasonable concerns seriously; I am also appalled that despite having one more complaint in addition to the first three is not enough for him as a business owner to take action to make sure this does not happen to future, “valued” customers. I find it unfortunate that this might happen to a future customer and I simply want to share my experience so that any prospective customer might do more homework on hiring a mover than I had. Having hindsight, I would never hire Bluemound Express again and I would go out of my way to make sure someone hires a different company in order to make sure they never have to go through such a negative experience as I did.

My wife and I recently used Bluemound Express to move us from our lake home to our new home. Although the distance between the two locations was relatively small, the actual move required a great deal of coordination. With a combination of dismantling and moving a very large cabinet shop and tools, furniture/clothes from a 3,400 sq foot home and a very large safe, our move was no small task. The four men worked as a team, did a terrific job of protecting both locations and never missed a beat. We have used Bluemound Express in the past, but never for the size of move like we had this past move. Bluemound Express should be proud to have a staff of men/movers as the four that moved us this past month. Best of company, best of employees, best of overall staff!!

Review: They told us they'd send a large truck, for a 1 trip move from a 1 bedroom small apartment, with 2 men at 8 AM on 7.30.15. They didn't show up until 3 PM! AND, with a tiny truck, 2 movers & 1 warehouse man, which took 2 trips! Chad told me on the phone that if they needed a second trip due to the tiny truck they had to send, not the large truck we'd agreed to, there would be no charge for the second trip. Once we were finally all moved in here, Dave wrote up the bill for "5 HOURS", but deducted 1 hour for a charge of $448.00. Our bill should have been have of this amount, paying for 1 trip only. Where they got 5 hours for a 1 bedroom apartment is beyond us! We need a refund of $228.00 to make this right. Thank you.

PS...... I had to call Chad back numerous times to get them to even come out by 3 PM.... he didn't call me at all! He continues to tell me on phone that he said "travel time", but that is not what he told me..... he told me "a second trip" would not be charged. He should listen to his recordings if they even do that like most companies do now days.Desired Settlement: We need a refund of $228.00 to make this right. Thank you.

Business

Response:

This client scheduled her move with us for the afternoon ofJuly 30th and paid a deposit of $230 by credit card over the phone.All afternoon moves with Bluemound Express are scheduled with a tentative starttime of 1:00. All customers are made aware of the tentative start time as thatcrew will be scheduled to do another small job in the morning and we never knowexactly how long any move will take. All afternoon customers are informed thatwe will be at their home as close to 1:00 as possible. The client contractedfor a two man crew at $117 per hour.Several days after scheduling the client called and canceledher move because of problems on closing details for her new home. BluemoundExpress refunded her deposit and subsequently booked another client in thatslot. July 30th is now fully booked.Now the client gets her closing problem worked out and callsto reschedule and is told we no longer have an opening. She then calls (overthe next few days) two more times and spoke to two more office personnel andwas again informed that there were no openings. After some time passed the client called againand spoke to a fourth employee who agreed to squeeze her back into the scheduleagain with a tentative start time of 1:00. We did not ask her to pay a depositthis time. The client asked for an e-mail confirmation and this is wherecommunication went wrong. A typo in the confirmation said 8:00 start. Again theclient had originally requested an afternoon move and on rescheduling wasinformed that she was being “squeezed” into the afternoon schedule again andthat there were no morning time slots available.Now at 9 A.M. on July 30th she calls wonderingwhere the movers are. She is reminded that all conversations with her and theoriginal booking were for tentative 1 P.M. starts. As the day progress’ it isevident that we won’t get a crew there until about 3:00 so we called the clientand let her know that everything is running longer but we will get her moved.The first truck to become available was smaller than she needed and would needto make two trips to complete her move so we sent a third man along to help outat no charge and told the client that we would not charge the one hour roundtrip travel time necessary to make the second trip. The move took a total of five hours and our driver deductedone hour off of that for travel time on the second trip. The customer paid fourhours at $117 per hour, our standard two man rate even though we gave her threemen. She tipped the men and in the comments section of the bill wrote “Thx alot guys!”On August 4th the client e-mailed BluemoundExpress to say that she should only have been charged for two hours total. Shedid not feel she should have to pay for the second load at all. We were veryspecific when we told her that we would not charge “travel time” for the secondtrip. We did not offer the second load and unload labor time for free.In the end we feel that we have done everything we can forthis customer after squeezing her back onto a busy schedule after hercancelation. We feel that the third employee at no charge and reduction of onehour travel is fair.If the client wishes to continue further we would ask thatthis matter be referred to arbitration.

Business

Response:

We would like to have this matter brought to arbitration.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

On Wed, Sep 9, 2015 at 11:49 AM, [redacted] wrote:The business always wins, so they win, except I will be posting all over the internet & telling everyone I know what they did to us.

Review: I used the company to move my wife and I to a new home this past Tuesday, July 30th. We moved from a [redacted] of Milwaukee to a single family home in [redacted].

The movers were reasonably prompt, polite and good to work with. We trusted them to handle things at our condo as we ran other important errands – the instructions were that:

• Most things were packed and

• To pack things that weren’t packed

We thought everything went smoothly – in addition to the $851 we owed for the work (on top of a deposit of approximately $300), I tipped each of the workers $25. Before they left, they let us know that there were still a “couple of loose socks on the floor.” We figured that we didn’t have much work to do during our final ‘check’ of our old place. We were sadly mistaken.

The movers:

• Left a small dresser in our master bedroom closet

• Did not pack ANYTHING that wasn’t unpacked when they arrived – this including items in our bathrooms, some CD’s and other misc. items. There wasn’t much for a moving team with a whole day to get it done…it was, however, a lot for me to do on my own.

• Re-distributed some boxes, which was fine, but left previously packed items out and never brought them to the house.

• Left things strewn about in several rooms - nothing was left in a neat pile.

We had to spend an additional 3 hours rapidly packing things in whatever we could find (boxes, plastic bags) and hauling them away in our car BEFORE we could vacuum the carpeting and mop the floorsDesired Settlement: A significant portion (at least 50%) of the over $1,000 I paid for moving services.

Business

Response:

Dear sir/madam

Mr. [redacted] contracted with Bluemound Express to move him from [redacted]

to [redacted] on July 30, 2013.

It is the shippers responsibility to instruct the crew as to what items they want moved and

to inspect the property to be sure nothing is left behind.

While Mr. [redacted] states that he and Mrs. [redacted] left the job site to run some very

important errands while our crew was loading they did return before our men were done

loading. Mrs. [redacted] entered the apartment and spoke with our driver, [redacted], and released

the crew saying that the remaining items were going to be taken to [redacted] by the

[redacted]s.

Our service is hourly and our men would have loaded more items had the [redacted]s

directed them to.

It seems that there may have been some miscommunication between the [redacted]s.

Bluemound Express performed the service requested without incident and therefore sees

no reason to refund any dollar amount.

Sincerely,

Bluemound Express Moving and Storage Company

Business

Response:

Bluemound Express has reviewed the customers response and would like to take this matter to arbitration.

Thank you,

Consumer

Response: