They have instructed me that those transactions were denied as well as all future revenueThey have refunded all sales processed, reversed the approvalIt is now in denial statusThis must be remedied Complaint: [redacted] I am rejecting this response because: Sincerely, Aaron [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/07/23) */ Thank you for the opportunity to address Ms***' concerns Ms [redacted] established an account in February of The account was assessed monthly fees of $in March and April of One of the $fees was returned from her bank unpaid If Ms [redacted] can provide a copy of the correspondence from the sales representative, then we could refund fees that were assessed The secondary review that resulted in the closure of the account was unrelated to the fees that were unpaidAdditional risk factors were identified that resulted in the account being terminated Fees associated with web development are the responsibility of Ms [redacted] and are not eligible for discussion Sincerely, BluePay Processing Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was charged when the account was supposed to be on hold so not only was I charged but I also was charged nsf fees from my bank as a result of not having the money in my business account when blue pay unlawfully charged my accountregarding my account being closed for "additional" risk factors these "risk" factors still have not been disclosed to me to date, what was the "risk?"I was approved by blue pay in February and not until I was approved did I hired and pay a developer to design my site around blue pays set upthen for no known reason to me just shut my account down? no reason given other than "risk" ? I had not even had the opportunity to use the system yet but yet I was a risk? why was I not determined to be a risk when I applied months earlier? I provided all the data blue pay needed to determine if I was eligible then once I was approved I hired and paid a developer to set my website upi am out of money because they gave me a approvalthe email exchange from blue pays representative halona jacskon is belowshe clearly states she put the account on holdI also provided blue pay with this email and they did nothing, read from the bottom up From: [redacted] @hotmail.com To: ***@bluepay.com; [redacted] @bluepay.com; [redacted] @bluepay.com CC: ***@financemyhair.com Subject: URGENT TIME SENSITIVE MATTER- XXXXXXXXXXXXXXXX - Finance My Hair.com Date: Mon, Jun 17:23:- XXXXXXXXXXXXXXXX - Finance My [redacted] We were notified of our acceptance with blue pay on 2/25/.Per our conversation and emails beginning 4/10/you were going to find out why my account is being charged even after the fact you stated you already placed my account on seasonal holdI expressed to date that know one has contacted me regarding this matter and it has been over months to dateIt was also requested that the charges be credited back into our account and not charged until we launched in which you assured me of this matter being resolvedHalona on 4/26/I contacted you again expressing my concerns for invoicing charges .There were no returned phone call or follow up emails in regards to this matterYou then answered my email on 4/28/with reply verbatim "Good morning, I'm just seeing thisI will contact Merchant Services againI spoke with someone before and they said they would call you, but I'll contact someone else in Merchant Services"from that point I didn't hear anything else from you nor Blue Pay Merchant services, therefore I contacted you again on 5/6/to tell you I still haven't received any contact from anyone from blue pay to date .You then replied on 5/06/you will contact them AGAIN .On 5/13/I emailed you to notify you of my account being charged once again even after the fact you assured me that my account was on holdyou then replied on 5/15/stating "I apologize I thought my email was sent to youI contacted Merchant Services and put a request to put a hold on the account from [redacted] 13th and for your account to be active again in weeks"I then contacted and expressed to you that you assured me my account was on hold previous to 5/13/and why is it now just being requested as of 5/13/, you stated you already requested the hold previous to that date just 5/13/was the date you contacted merchant services again to place hold on my account.I contacted you again on 5/18/and 5/30/and still to this date 6/16/this issue haven't been resolved.I have our email exchanges and the seasonal hold according to the risk department was not put on until later even though you told me it was put on our account initially from the beginningI take my business VERY seriously and this is putting me in a compromising situation and could even ruin my chances of doing business with other vendorsIt is not acceptable to ignore numerous emails and let issues go unresolved for monthsYou are telling me it takes weeks at a time to get answers and in the meantime with no answers from you my account gets terminated all of this could have been avoided had you made sure the corrections were made in the account once you were made awareIf this is no fault of your own please refer me to the party that dropped the ball so we can get this issue resolved at once just as an FYI - less than minutes you and I got off the phone Blue Pay sent me a termination of services because they said they were not able to collect funds from my account even though it is supposed to be on hold ??? I am concerned that the company is not taking my request seriously and has ruined the future of my businessI do not plan to let this go until I get answers! This is my future that is being played with It needs to be made known to Risk Management immediately, that my account not being active is of no fault of my ownI stopped putting money in my business account because you did not make sure my money was secure before my launch date as I was told it would be secureI do not want to find my business name on any tmf list due to Blue Pays negligenceIn addition to money being taken from my business account that was not supposed to come out I have paid thousands to a web developer to build my site around blue pay structuresNow if I have to rebuild that is more money I lost because of the negligence of Blue Pays internal staffs failure to code and notate my account correctly SEE BELOW EMAIL EXCHANGES ( THERE ARE MORE EMAILS IF NEEDED) Date: Fri, [redacted] 23:39:- Subject: Re: withdraw on my account From: [redacted] @bluepay.com To: [redacted] @hotmail.com I requested before to have your account on hold beforeI contacted Merchant Services again on the 13th On Friday, May 16, 2014, Tyler [redacted] wrote: Halona, Did you get my below email? From: [redacted] @hotmail.com To: [email protected] Subject: RE: withdraw on my account Date: Thu, [redacted] 17:05:- I thought you said yoy already put a hold On it? It was just now put on hold as of may 13th? Date: Thu, [redacted] 17:00:- Subject: Re: withdraw on my account From: [redacted] @bluepay.com To: [redacted] @hotmail.com I apologize I thought my email was sent to youI contacted Merchant Services and put a request to put a hold on the account from [redacted] 13th and for your account to be active again in weeks On Thu, May 15, at 4:PM, Tyler [redacted] wrote: Halona, [redacted] I get an update? weeks from today my site should be active From: [email protected] To: [email protected] Subject: RE: withdraw on my account Date: Tue, [redacted] 11:49:- They can turn it back on in weeks from nowWill they credit my account back? Date: Tue, [redacted] 11:42:- Subject: Re: withdraw on my account From: [redacted] @bluepay.com To: [email protected] I will contact Merchant Services to inquire about itWhen would you like the account to be turned back on? What is the status with your website as well? On Tue, [redacted] 13, at 11:AM, [redacted] wrote: Halona, I just got ANOTHER invoiceI thought you put my account on hold? Can you please tell me how I am being charged if my account is on hold? Date: Tue, May 18:31:- Subject: Re: withdraw on my account From: [redacted] @bluepay.com To: [redacted] @hotmail.com No problemI will contact the Merchant Service department first thing in the morning On Tuesday, May 6, 2014, [redacted] wrote: no specific time , just would like a return call Date: Tue, [redacted] 16:38:- Subject: Re: withdraw on my account From: [email protected] To: [redacted] @hotmail.com Okay I will contact them again so we can get clarification on thisWhat is your availability today and tomorrow? On Tue, [redacted] 6, at 4:PM, Tyler [redacted] wrote: yes, but I was old testing was of no charge Date: Tue, [redacted] 16:08:- Subject: Re: withdraw on my account From: [redacted] @bluepay.com To: [email protected] Did you run a test transaction? On Tue, [redacted] 6, at 4:PM, [redacted] wrote: Halona, You said we were on hold until our site is up an running, I was also told that the charge was transaction and there have not been any transactions, so not understanding why we are being charged? Date: Tue, [redacted] 15:50:- Subject: Re: withdraw on my account From: [redacted] @bluepay.com To:
Initial Business Response / [redacted] (1000, 5, 2014/09/27) */ Thank you for the opportunity to address Mr [redacted] ' concerns The Non-receipt of PCI Validation Fee is billed separately from the monthly fees associated with merchant processingThe monthly fees and the PCI are, however, billed to the same bank account, the same account that receives merchant depositsThe fees are clearly labeled The statement message describing the fee and the need for PCI compliance was included on the February merchant statement, well in advance of the first fee in AprilThe message included a number of contact options for our customers' convenienceWe are happy to assist any customer with the process of becoming compliant The message on the February statement read as follows: AS A MERCHANT ACCEPTING CREDIT/DEBIT CARDS, YOU ARE REQUIRED TO BE COMPLIANT WITH THE PAYMENT CARD INDUSTRY DATA SECURITY STANDARDS (PCI DSS)IF WE HAVE NOT RECEIVED YOUR VALIDATION OF PCI-DSS COMPLIANCE FROM A QUALIFIED SECURITY ASSESSOR (QSA), EFFECTIVE APRIL 1ST, 2014, YOU WILL BE BILLED A $NON-RECEIPT OF PCI VALIDATION FEE AND EACH MONTH THEREAFTER UNTIL WE RECEIVE THE REQUIRED VALIDATIONPLEASE NOTE THAT YOU MUST MAINTAIN PCI DSS COMPLIANCE AT ALL TIMES AND RECERTIFY YOUR COMLIANCE ANNUALLY, QUARTERLY OR AS OTHERWISE APPLICABLE IN ORDER TO AVOID THIS FEE IN THE FUTURE CONTINUING YOUR MERCHANT ACCOUNT OF USE OF YOUR MERCHANT ACCOUNT AFTER MARCH 15, WILL CONSTITUTE YOUR ACCEPTANCE TO THESE TERMSIF YOU ARE NOT ALREADY COMPLIANT, WE MAKE IT EASYJUST VISIT OUR WEBSITE WWW.BLUEPAY.COM AND CLICK THE LOGIN BUTTON AT THE TOP OF THE PAGEIF YOU NEED HELP, FEEL FREE TO CALL US AT XXX-XXX-XXXX, CHAT WITH US ON OUR WEBSITE, WITH US ON OUR WEBSITE, OR SEND US AN EMAIL TO [redacted] @BLUEPAY.COM Mr [redacted] contacted BluePay this monthHis account is currently compliantAs a courtesy, Mr [redacted] was credited for two months of non-compliance fees, totaling $on 09/18/ We look forward to serving Mr [redacted] in the future and we are always available to assist him in any way we can Thank you BluePay Processing
In our previous follow up to this complaint from March, we indicated that the remaining balance of $was being releasedThat amount was released on March 15th, On March 17th, that release was returned to BluePay due to a closed bank accountA check was then mailed to Ms [redacted] for the remaining balanceShe should have received that before the end of March The previous reply is included below for reference, including detail on how the balance is currently $ Thank you Sincerely, BluePay Processing Previous Reply: Thank you for the opportunity to address Ms [redacted] follow up concerns Two of BluePay’s Risk Analysts spoke to Ms [redacted] a total of four times between February 6th and 7th to explain the review that was being conductedThose conversations are documented on her account Ms [redacted] processed a total of seven sales for $1,Six of those orders were not delivered, resulting in refunds of $1,The balance of $was reduced by feesThe breakdown is as follows: Total Sales $1, Total Refunds ($1,071.70) Daily Discount Transaction Fees ($44.64) Monthly Fees for January & February ($29.24) ====================================== Balance $ The balance of $will be released today in order to resolve this matter definitivelyMs [redacted] should see the deposit by the end of the week
Initial Business Response / [redacted] (1000, 8, 2015/01/05) */ We received a similar complaint from [redacted] through the Revdex.com in November related to the same business and account that Ms [redacted] is referring to todayMs [redacted] concern was addressed at that time Ms [redacted] contacted us in November regarding the monthly fees that were being billed and to discuss the cancellation of her merchant account The account in question was closed on 11/13/and a refund was issued for $in monthly PCI fees on 11/17/ Bank fees are not refundable and will be the responsibility of Ms [redacted] , as BluePay cannot be held responsible for the insufficient funds at the time any fee was charged Sincerely, BluePay Processing Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not have authoration to charge my back because this was cancelled back in June of last year Final Business Response / [redacted] (4000, 12, 2015/01/17) */ BluePay was not contacted prior to November regarding the monthly fees or the cancellation of the merchant account The account in question was closed on 11/13/and a refund was issued for $in monthly PCI fees on 11/17/ Bank fees are not refundable and will be the responsibility of Ms [redacted] , as BluePay cannot be held responsible for the insufficient funds at the time any fee was charged Sincerely, BluePay Processing
Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ Thank you for the opportunity to address Mr [redacted] 's concerns The account for Xumaa.com was established in May of The account was used periodically Mr [redacted] contacted us in May of regarding a sale that had been processedWe made a proactive outbound service call in February In June of 2014, Mr [redacted] contacted us to cancel his accountWe instructed him to provide us with a written request, which we never received In March of 2015, Mr [redacted] again initiated a cancel request, which we did receiveWe have terminated the accountHowever, some additional fees were charged after closure in error We are crediting all fees assessed after March Mr [redacted] will see credits totaling $deposited early next week We apologize for any inconvenience throughout this process Sincerely, BluePay Processing Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) When Signed up for the Credit card processing via Blue-pay, It was told to us that if the account does not maintain a cretin amount deposited through blue-pay or not being used, the account will be closed, We needed blue-pay to process online payment for a minimum of -daysThe agent assured as that after day if there we no transaction or not enough transaction to satisfies or justifies the fees on the account, it will be automatically closedIn the years period, blue pay was charging us three fees every single month, $39.99, $10.00, $40.00, respectivelyEach and every monthWe occurred over $of charges to Blue-pay without processing anything through themThat was just monthly fees charge to our accountThere were 2-processes done in the first month and one of them was a charge back for some reasonWe have exhausted the times we tried to reach to themAfter the first days, we reached out and asked to cancel it, They said the account will be canceled and will not be charge any longer, however, we were still being charged, we called again and requested the account to be cancelled, they notified us that they will need a letter in order for them to cancel our account and reverse the charges, and it was not cancelled, we reached out to our bank to block blue-pay from drafting the fees from our account, our bank notified us to take it with blue-bay as we know the merchant, in we sent them a letter to cancel our account and request more information, yet it was never send or mailed to usIn we sent a letter and asked for a manager to review the account and demand for the letter to be processed, they notify us that the letter was received, however, again the account was not closed, our attorney contacted them and notify them that they will need to close the account immediately or else he will take legal action, at that moment, they notify us that it was a computer error and willing to reverse only $This is not acceptable, we demand the full refund, there services was not used, we request and full years statements to verify that the account was used, Only charges were are the fees that Bluepay was charging to our account Final Business Response / [redacted] (4000, 9, 2015/07/13) */ At no time would Mr [redacted] have been informed that his account would be automatically closed after days of inactivity Once a merchant account is established, that account remains open until a customer notifies us that it is no longer neededThe level of usage does not affect the functionality of the accountAll accounts remain open and active and ready for use, resulting in standard monthly fees Monthly PCI non-compliance fees are charged to customers who have not completed the required steps to ensure compliance with card data security standardsWe are always available to assist merchants with this process Mr [redacted] claims his account was used for only a limited time, but there was active use of that account on six separate occasions between May of and October of BluePay will not question the frequency of use, as account usage can vary dramatically depending on a number of circumstances associated with particular business modelsWe will maintain that account in a state that is ready for use at any time In June of 2014, Mr [redacted] contacted us to cancel his accountWe instructed him to provide us with a written request, which we never receivedIn March of 2015, Mr [redacted] again initiated a cancel request, which we did receive We have never received anything from Mr [redacted] that would support his claims about statements made to him by our sales team regarding automatic closure of his account due to inactivityIf any such correspondence exists, we would need to review that We are willing to assist Mr [redacted] , but we cannot issue refunds of fees associated with an open account that wasn't being actively used Sincerely, BluePay Processing
Complaint: [redacted] I am rejecting this response because:it is an I have receive no communicationMy 3rd party insurance, Riskified approved every transaction you claim is in questionYou refunded the customers because I told you to as I wasIt going to allow you to hold my funds for daysYour company is known for these scams of holding fundsOne order was shipped prior to you finally stating (after over a week of approving and accepting these sales) they were under reviewI am demanding you release my funds immediately Sincerely, [redacted]
Complaint: I am rejecting this response because: This is crazy business facility, I did clearly stated in email, "I did not take credit card", but they just opened a credit card merchant account, and start debit money from my check account, and I called them many times, they just ignore itafter I opened a complaint ticket, they response quickly, one of lady from bluepay called me, told me will make a refundbut after one week, I did not see the refund in my banking account ATM machine, then I called them againthem said, this will take 7-days to process, I think the "Revdex.com" image should take off from their websitethis business is nothing different than scam Sincerely, Wen Bin ***
Thank you for the opportunity to address MrJiang’s concernsIt appears as though there was some confusion regarding the type of account Mr [redacted] was looking to establishWe apologize for any miscommunicationThe merchant account that was established has been deactivated, and all fees that were assessed were refunded to Mr [redacted] on November 3rd .We wish Mr [redacted] all the best and welcome the opportunity to work with him in the futureSincerely, BluePay Processing, LLC
They have instructed me that those transactions were denied as well as all future revenueThey have refunded all sales processed, reversed the approvalIt is now in denial statusThis must be remedied Complaint: [redacted] I am rejecting this response because: Sincerely, Aaron [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/07/23) */ Thank you for the opportunity to address Ms***' concerns Ms [redacted] established an account in February of The account was assessed monthly fees of $in March and April of One of the $fees was returned from her bank unpaid If Ms [redacted] can provide a copy of the correspondence from the sales representative, then we could refund fees that were assessed The secondary review that resulted in the closure of the account was unrelated to the fees that were unpaidAdditional risk factors were identified that resulted in the account being terminated Fees associated with web development are the responsibility of Ms [redacted] and are not eligible for discussion Sincerely, BluePay Processing Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was charged when the account was supposed to be on hold so not only was I charged but I also was charged nsf fees from my bank as a result of not having the money in my business account when blue pay unlawfully charged my accountregarding my account being closed for "additional" risk factors these "risk" factors still have not been disclosed to me to date, what was the "risk?"I was approved by blue pay in February and not until I was approved did I hired and pay a developer to design my site around blue pays set upthen for no known reason to me just shut my account down? no reason given other than "risk" ? I had not even had the opportunity to use the system yet but yet I was a risk? why was I not determined to be a risk when I applied months earlier? I provided all the data blue pay needed to determine if I was eligible then once I was approved I hired and paid a developer to set my website upi am out of money because they gave me a approvalthe email exchange from blue pays representative halona jacskon is belowshe clearly states she put the account on holdI also provided blue pay with this email and they did nothing, read from the bottom up From: [redacted] @hotmail.com To: ***@bluepay.com; [redacted] @bluepay.com; [redacted] @bluepay.com CC: ***@financemyhair.com Subject: URGENT TIME SENSITIVE MATTER- XXXXXXXXXXXXXXXX - Finance My Hair.com Date: Mon, Jun 17:23:- XXXXXXXXXXXXXXXX - Finance My [redacted] We were notified of our acceptance with blue pay on 2/25/.Per our conversation and emails beginning 4/10/you were going to find out why my account is being charged even after the fact you stated you already placed my account on seasonal holdI expressed to date that know one has contacted me regarding this matter and it has been over months to dateIt was also requested that the charges be credited back into our account and not charged until we launched in which you assured me of this matter being resolvedHalona on 4/26/I contacted you again expressing my concerns for invoicing charges .There were no returned phone call or follow up emails in regards to this matterYou then answered my email on 4/28/with reply verbatim "Good morning, I'm just seeing thisI will contact Merchant Services againI spoke with someone before and they said they would call you, but I'll contact someone else in Merchant Services"from that point I didn't hear anything else from you nor Blue Pay Merchant services, therefore I contacted you again on 5/6/to tell you I still haven't received any contact from anyone from blue pay to date .You then replied on 5/06/you will contact them AGAIN .On 5/13/I emailed you to notify you of my account being charged once again even after the fact you assured me that my account was on holdyou then replied on 5/15/stating "I apologize I thought my email was sent to youI contacted Merchant Services and put a request to put a hold on the account from [redacted] 13th and for your account to be active again in weeks"I then contacted and expressed to you that you assured me my account was on hold previous to 5/13/and why is it now just being requested as of 5/13/, you stated you already requested the hold previous to that date just 5/13/was the date you contacted merchant services again to place hold on my account.I contacted you again on 5/18/and 5/30/and still to this date 6/16/this issue haven't been resolved.I have our email exchanges and the seasonal hold according to the risk department was not put on until later even though you told me it was put on our account initially from the beginningI take my business VERY seriously and this is putting me in a compromising situation and could even ruin my chances of doing business with other vendorsIt is not acceptable to ignore numerous emails and let issues go unresolved for monthsYou are telling me it takes weeks at a time to get answers and in the meantime with no answers from you my account gets terminated all of this could have been avoided had you made sure the corrections were made in the account once you were made awareIf this is no fault of your own please refer me to the party that dropped the ball so we can get this issue resolved at once just as an FYI - less than minutes you and I got off the phone Blue Pay sent me a termination of services because they said they were not able to collect funds from my account even though it is supposed to be on hold ??? I am concerned that the company is not taking my request seriously and has ruined the future of my businessI do not plan to let this go until I get answers! This is my future that is being played with It needs to be made known to Risk Management immediately, that my account not being active is of no fault of my ownI stopped putting money in my business account because you did not make sure my money was secure before my launch date as I was told it would be secureI do not want to find my business name on any tmf list due to Blue Pays negligenceIn addition to money being taken from my business account that was not supposed to come out I have paid thousands to a web developer to build my site around blue pay structuresNow if I have to rebuild that is more money I lost because of the negligence of Blue Pays internal staffs failure to code and notate my account correctly SEE BELOW EMAIL EXCHANGES ( THERE ARE MORE EMAILS IF NEEDED) Date: Fri, [redacted] 23:39:- Subject: Re: withdraw on my account From: [redacted] @bluepay.com To: [redacted] @hotmail.com I requested before to have your account on hold beforeI contacted Merchant Services again on the 13th On Friday, May 16, 2014, Tyler [redacted] wrote: Halona, Did you get my below email? From: [redacted] @hotmail.com To: [email protected] Subject: RE: withdraw on my account Date: Thu, [redacted] 17:05:- I thought you said yoy already put a hold On it? It was just now put on hold as of may 13th? Date: Thu, [redacted] 17:00:- Subject: Re: withdraw on my account From: [redacted] @bluepay.com To: [redacted] @hotmail.com I apologize I thought my email was sent to youI contacted Merchant Services and put a request to put a hold on the account from [redacted] 13th and for your account to be active again in weeks On Thu, May 15, at 4:PM, Tyler [redacted] wrote: Halona, [redacted] I get an update? weeks from today my site should be active From: [email protected] To: [email protected] Subject: RE: withdraw on my account Date: Tue, [redacted] 11:49:- They can turn it back on in weeks from nowWill they credit my account back? Date: Tue, [redacted] 11:42:- Subject: Re: withdraw on my account From: [redacted] @bluepay.com To: [email protected] I will contact Merchant Services to inquire about itWhen would you like the account to be turned back on? What is the status with your website as well? On Tue, [redacted] 13, at 11:AM, [redacted] wrote: Halona, I just got ANOTHER invoiceI thought you put my account on hold? Can you please tell me how I am being charged if my account is on hold? Date: Tue, May 18:31:- Subject: Re: withdraw on my account From: [redacted] @bluepay.com To: [redacted] @hotmail.com No problemI will contact the Merchant Service department first thing in the morning On Tuesday, May 6, 2014, [redacted] wrote: no specific time , just would like a return call Date: Tue, [redacted] 16:38:- Subject: Re: withdraw on my account From: [email protected] To: [redacted] @hotmail.com Okay I will contact them again so we can get clarification on thisWhat is your availability today and tomorrow? On Tue, [redacted] 6, at 4:PM, Tyler [redacted] wrote: yes, but I was old testing was of no charge Date: Tue, [redacted] 16:08:- Subject: Re: withdraw on my account From: [redacted] @bluepay.com To: [email protected] Did you run a test transaction? On Tue, [redacted] 6, at 4:PM, [redacted] wrote: Halona, You said we were on hold until our site is up an running, I was also told that the charge was transaction and there have not been any transactions, so not understanding why we are being charged? Date: Tue, [redacted] 15:50:- Subject: Re: withdraw on my account From: [redacted] @bluepay.com To:
Initial Business Response / [redacted] (1000, 5, 2014/09/27) */ Thank you for the opportunity to address Mr [redacted] ' concerns The Non-receipt of PCI Validation Fee is billed separately from the monthly fees associated with merchant processingThe monthly fees and the PCI are, however, billed to the same bank account, the same account that receives merchant depositsThe fees are clearly labeled The statement message describing the fee and the need for PCI compliance was included on the February merchant statement, well in advance of the first fee in AprilThe message included a number of contact options for our customers' convenienceWe are happy to assist any customer with the process of becoming compliant The message on the February statement read as follows: AS A MERCHANT ACCEPTING CREDIT/DEBIT CARDS, YOU ARE REQUIRED TO BE COMPLIANT WITH THE PAYMENT CARD INDUSTRY DATA SECURITY STANDARDS (PCI DSS)IF WE HAVE NOT RECEIVED YOUR VALIDATION OF PCI-DSS COMPLIANCE FROM A QUALIFIED SECURITY ASSESSOR (QSA), EFFECTIVE APRIL 1ST, 2014, YOU WILL BE BILLED A $NON-RECEIPT OF PCI VALIDATION FEE AND EACH MONTH THEREAFTER UNTIL WE RECEIVE THE REQUIRED VALIDATIONPLEASE NOTE THAT YOU MUST MAINTAIN PCI DSS COMPLIANCE AT ALL TIMES AND RECERTIFY YOUR COMLIANCE ANNUALLY, QUARTERLY OR AS OTHERWISE APPLICABLE IN ORDER TO AVOID THIS FEE IN THE FUTURE CONTINUING YOUR MERCHANT ACCOUNT OF USE OF YOUR MERCHANT ACCOUNT AFTER MARCH 15, WILL CONSTITUTE YOUR ACCEPTANCE TO THESE TERMSIF YOU ARE NOT ALREADY COMPLIANT, WE MAKE IT EASYJUST VISIT OUR WEBSITE WWW.BLUEPAY.COM AND CLICK THE LOGIN BUTTON AT THE TOP OF THE PAGEIF YOU NEED HELP, FEEL FREE TO CALL US AT XXX-XXX-XXXX, CHAT WITH US ON OUR WEBSITE, WITH US ON OUR WEBSITE, OR SEND US AN EMAIL TO [redacted] @BLUEPAY.COM Mr [redacted] contacted BluePay this monthHis account is currently compliantAs a courtesy, Mr [redacted] was credited for two months of non-compliance fees, totaling $on 09/18/ We look forward to serving Mr [redacted] in the future and we are always available to assist him in any way we can Thank you BluePay Processing
In our previous follow up to this complaint from March, we indicated that the remaining balance of $was being releasedThat amount was released on March 15th, On March 17th, that release was returned to BluePay due to a closed bank accountA check was then mailed to Ms [redacted] for the remaining balanceShe should have received that before the end of March The previous reply is included below for reference, including detail on how the balance is currently $ Thank you Sincerely, BluePay Processing Previous Reply: Thank you for the opportunity to address Ms [redacted] follow up concerns Two of BluePay’s Risk Analysts spoke to Ms [redacted] a total of four times between February 6th and 7th to explain the review that was being conductedThose conversations are documented on her account Ms [redacted] processed a total of seven sales for $1,Six of those orders were not delivered, resulting in refunds of $1,The balance of $was reduced by feesThe breakdown is as follows: Total Sales $1, Total Refunds ($1,071.70) Daily Discount Transaction Fees ($44.64) Monthly Fees for January & February ($29.24) ====================================== Balance $ The balance of $will be released today in order to resolve this matter definitivelyMs [redacted] should see the deposit by the end of the week
Initial Business Response / [redacted] (1000, 8, 2015/01/05) */ We received a similar complaint from [redacted] through the Revdex.com in November related to the same business and account that Ms [redacted] is referring to todayMs [redacted] concern was addressed at that time Ms [redacted] contacted us in November regarding the monthly fees that were being billed and to discuss the cancellation of her merchant account The account in question was closed on 11/13/and a refund was issued for $in monthly PCI fees on 11/17/ Bank fees are not refundable and will be the responsibility of Ms [redacted] , as BluePay cannot be held responsible for the insufficient funds at the time any fee was charged Sincerely, BluePay Processing Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not have authoration to charge my back because this was cancelled back in June of last year Final Business Response / [redacted] (4000, 12, 2015/01/17) */ BluePay was not contacted prior to November regarding the monthly fees or the cancellation of the merchant account The account in question was closed on 11/13/and a refund was issued for $in monthly PCI fees on 11/17/ Bank fees are not refundable and will be the responsibility of Ms [redacted] , as BluePay cannot be held responsible for the insufficient funds at the time any fee was charged Sincerely, BluePay Processing
Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ Thank you for the opportunity to address Mr [redacted] 's concerns The account for Xumaa.com was established in May of The account was used periodically Mr [redacted] contacted us in May of regarding a sale that had been processedWe made a proactive outbound service call in February In June of 2014, Mr [redacted] contacted us to cancel his accountWe instructed him to provide us with a written request, which we never received In March of 2015, Mr [redacted] again initiated a cancel request, which we did receiveWe have terminated the accountHowever, some additional fees were charged after closure in error We are crediting all fees assessed after March Mr [redacted] will see credits totaling $deposited early next week We apologize for any inconvenience throughout this process Sincerely, BluePay Processing Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) When Signed up for the Credit card processing via Blue-pay, It was told to us that if the account does not maintain a cretin amount deposited through blue-pay or not being used, the account will be closed, We needed blue-pay to process online payment for a minimum of -daysThe agent assured as that after day if there we no transaction or not enough transaction to satisfies or justifies the fees on the account, it will be automatically closedIn the years period, blue pay was charging us three fees every single month, $39.99, $10.00, $40.00, respectivelyEach and every monthWe occurred over $of charges to Blue-pay without processing anything through themThat was just monthly fees charge to our accountThere were 2-processes done in the first month and one of them was a charge back for some reasonWe have exhausted the times we tried to reach to themAfter the first days, we reached out and asked to cancel it, They said the account will be canceled and will not be charge any longer, however, we were still being charged, we called again and requested the account to be cancelled, they notified us that they will need a letter in order for them to cancel our account and reverse the charges, and it was not cancelled, we reached out to our bank to block blue-pay from drafting the fees from our account, our bank notified us to take it with blue-bay as we know the merchant, in we sent them a letter to cancel our account and request more information, yet it was never send or mailed to usIn we sent a letter and asked for a manager to review the account and demand for the letter to be processed, they notify us that the letter was received, however, again the account was not closed, our attorney contacted them and notify them that they will need to close the account immediately or else he will take legal action, at that moment, they notify us that it was a computer error and willing to reverse only $This is not acceptable, we demand the full refund, there services was not used, we request and full years statements to verify that the account was used, Only charges were are the fees that Bluepay was charging to our account Final Business Response / [redacted] (4000, 9, 2015/07/13) */ At no time would Mr [redacted] have been informed that his account would be automatically closed after days of inactivity Once a merchant account is established, that account remains open until a customer notifies us that it is no longer neededThe level of usage does not affect the functionality of the accountAll accounts remain open and active and ready for use, resulting in standard monthly fees Monthly PCI non-compliance fees are charged to customers who have not completed the required steps to ensure compliance with card data security standardsWe are always available to assist merchants with this process Mr [redacted] claims his account was used for only a limited time, but there was active use of that account on six separate occasions between May of and October of BluePay will not question the frequency of use, as account usage can vary dramatically depending on a number of circumstances associated with particular business modelsWe will maintain that account in a state that is ready for use at any time In June of 2014, Mr [redacted] contacted us to cancel his accountWe instructed him to provide us with a written request, which we never receivedIn March of 2015, Mr [redacted] again initiated a cancel request, which we did receive We have never received anything from Mr [redacted] that would support his claims about statements made to him by our sales team regarding automatic closure of his account due to inactivityIf any such correspondence exists, we would need to review that We are willing to assist Mr [redacted] , but we cannot issue refunds of fees associated with an open account that wasn't being actively used Sincerely, BluePay Processing
Complaint: [redacted] I am rejecting this response because:it is an I have receive no communicationMy 3rd party insurance, Riskified approved every transaction you claim is in questionYou refunded the customers because I told you to as I wasIt going to allow you to hold my funds for daysYour company is known for these scams of holding fundsOne order was shipped prior to you finally stating (after over a week of approving and accepting these sales) they were under reviewI am demanding you release my funds immediately Sincerely, [redacted]
Complaint: I am rejecting this response because: This is crazy business facility, I did clearly stated in email, "I did not take credit card", but they just opened a credit card merchant account, and start debit money from my check account, and I called them many times, they just ignore itafter I opened a complaint ticket, they response quickly, one of lady from bluepay called me, told me will make a refundbut after one week, I did not see the refund in my banking account ATM machine, then I called them againthem said, this will take 7-days to process, I think the "Revdex.com" image should take off from their websitethis business is nothing different than scam Sincerely, Wen Bin ***
Thank you for the opportunity to address MrJiang’s concernsIt appears as though there was some confusion regarding the type of account Mr [redacted] was looking to establishWe apologize for any miscommunicationThe merchant account that was established has been deactivated, and all fees that were assessed were refunded to Mr [redacted] on November 3rd .We wish Mr [redacted] all the best and welcome the opportunity to work with him in the futureSincerely, BluePay Processing, LLC