Bluepoint Leadership Development

Initial Business Response / [redacted] (1000, 5, 2017/06/15) */ We have reached out to the resident and approved for her to terminate her lease early with no penalty but we will require a day notice in which she will be responsible for the lease costsThe resident requested this in writing and we have provided on our letterheadWhile we cannot verify the source of frustration in the building, we have sent a notice out to the community about respect of one another's neighbor in regards to noise and smokeWe wish the resident the best of luck in the future and thank her for her communications to the office Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/06/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) As long as we receive our security deposit in full, I accept this offerPer the document provided by Indian Springs Apartments, given basic cleaning and no damage to the unit upon move out/termination of lease, we will receive the security deposit in fullI prefer the letter to state a specific numerical amount that would be refunded, given my compliance to the conditions stated above, but [redacted] Assistant Property Manager, refused to fulfill my requestShe verbally confirmed all carpet shampooing fees have been waivedI selected, NO, because I have too choose something

Initial Business Response /* (1000, 5, 2017/06/15) */
We have reached out to the resident and approved for her to terminate her lease early with no penalty but we will require a 30 day notice in which she will be responsible for the lease costs. The resident requested this in writing and we have...

provided on our letterhead. While we cannot verify the source of frustration in the building, we have sent a notice out to the community about respect of one another's neighbor in regards to noise and smoke. We wish the resident the best of luck in the future and thank her for her communications to the office.
Initial Consumer Rebuttal /* (3000, 7, 2017/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As long as we receive our security deposit in full, I accept this offer. Per the document provided by Indian Springs Apartments, given basic cleaning and no damage to the unit upon move out/termination of lease, we will receive the security deposit in full. I prefer the letter to state a specific numerical amount that would be refunded, given my compliance to the conditions stated above, but [redacted] Assistant Property Manager, refused to fulfill my request. She verbally confirmed all carpet shampooing fees have been waived. I selected, NO, because I have too choose something.