BlueRock Energy

This is response to the above captioned complaint and Mr [redacted] 's comments regarding our responseTo recap: Mr [redacted] alleges that he has not been provided a sufficient refund for the cost savings portion of his contractsHe also claims that he is owed "thousands in refunds from and 2015"In our original response to the Revdex.com, it was indicated that we adequately responded to the original complaint and provided sound reasoning and logic behind the refund calculationsWe further asserted that we have paid this former customer over and above what he was actually entitled to under the 1% guarantee clause of his original contractsHe has received everything he was entitled to and moreWhen this customer switched all of his accounts to our variable EPI product in February 2015, he was no longer entitled to a 1% guarantee on any of the accountsWe did issue a refund to uphold our agreement to the guaranteed savings provisions of his contracts for the eligible billing periodsIn addition, as a measure of good faith and to maintain customer relations, we made a corporate decision to issue an additional refund in the amount of $139.87, which was outside the eligibility periodThis was not a requirement on our part, but instead, a voluntary gestureMr [redacted] has made some assumptions that his refunds were being calculated based on "random time frames" and on a calendar year basisThis is an inaccurate assumptionAs mentioned in my first letter, the 1% guaranteed savings are not based on calendar months, but actually on an annual contract year, using a rolling months and starting with the first usage month, and running for a month periodIt is not randomly calculated on a calendar year basis as Mr [redacted] has assertedAdditional factors playing into the calculations include contract start date and the timing of when the meter is actually read by the utilityMr [redacted] converted his energy agreements from fixed to market based (variable) in February of 2015, and depending on when the meters were actually read, the billing periods for some of those agreements could possibly have spilled into a calculation period that included the month of DecemberThis could give the impression of a review based on a calendar year and is likely the cause for Mr [redacted] 's confusion Furthermore, I am not certain why Mr [redacted] seems to be so focused on [redacted] Energy [redacted] did not purchase power on behalf of BlueRock Energy, nor did they ever act as an agent or consultant to usIn fact, [redacted] Energy has not even been in operation for several years As stated in my prior response, the reason why there was a need to submit a refund in the first place was because of numerous changes [redacted] made to their billing practices, including delaying the collection of higher than average charges during peak months and then collecting (or recouping) those charges during subsequent monthsThis presented a skewed or incorrect representation of what the actual charges really wereAgain, we assert that Mr [redacted] has received all of what he was entitled to under his former contracts (and more) and is not entitled to any additional refundsPlease feel to contact me directly at ###-###-#### should you have any further questionsI await your determinationRespectfully, Joe A Department Manager - Customer Experience