Hello,Please be advised that BlueSnap is the payment processor for [redacted] ***which are responsible for providing the product [redacted] The shopper has placed an order for a yearly subscription on 28-AUG-The subscription was set to automatically renew on 28-AUG-The shopper has requested to cancel his subscription on 21-AUG-2016.We referred the shopper to the merchant in order to cancel the subscription, but unfortunately the request was referred back to us and the shopper was subsequently chargedWe have communicated with the merchant in order to prevent such incidents from occurring in the future.We sincerely apologize for this incident and have canceled the shopper's subscriptionThey will not be charged again.Additionally, we have issued a full refund for the latest charge.Please let us know if we can be of further assistance
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] See, the problem with BlueSnap is that BlueSnap should have processed the transaction in the amount of $(refer to Invoice [redacted] ) againInstead, a new account was createdThus, my existing subscription has not been renewedRather, a new account has been createdThe new account was paid with invoice # [redacted] Again, this is a very simple matterThe existing subscription must be renewedRefer to invoice [redacted] in the amount of $Do not create a new PointofMail accountRather, renew my existing account so that I can still obtain access to my emails! This should not be difficult to figure out or resolveAgain, do not create a new accountJust renew my existing account! Regards, [redacted]
Hello [redacted] , I understand your frustration regarding this matter and I would like to take this opportunity to apologize for your unfortunate experienceWe would also like to thank you for your feedback - Rest assured that I have forwarded it to the appropriate people in order to make sure this does not occur againPlease feel free to contact us again at anytime should you require additional assistanceThank you for your patience and understanding
Thank you for contacting BlueSnap.Ref# [redacted] Please be advised that BlueSnap is the payment processor for [redacted] which are responsible for providing the product.We have now issued a refund on the order referenced aboveYou will also receive a separate system notification confirming the refund.Please allow 5-business days for the refund to be reflected on your bank statement.Should you need further assistance, please do not hesitate to contact us
Hello, We have provided the shopper with the invoice for both of his subscriptions, and attempted to clarify the issueUnfortunately, the shopper claimed that they did not purchase a new subscription, and still do not have access to their product.Therefore, we have today contacted the merchant directly regarding this issue, and requested they intervene on the shopper's behalf, and assist them directly regarding their product issue.We have been promptly informed by the merchant that the shopper's account has been activated, and that they have notified the shopper directly.If the shopper has any further issues regarding their payment, they are more than welcome to contact us againThank you
Hello, please be informed that BlueSnap is the payment processor for [redacted] ***which is responsible for providing the productRef# [redacted] We have now issued a full refund of AUD on the order referenced above due to the merchant's uresponsivnessYou will also receive a separate system notification confirming the refund.Please allow 7-business days for the refund to be reflected on your bank statement.Should you need further assistance, please do not hesitate to contact us
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Finally, after emails, public shaming, and complaints to the Revdex.com and FTC, do I get that poor excuse for an apologyBut it still counts as an apologySo that's sortedBut I still want whoever was responsible for allowing an illegal website as a client for blue snap firedAnd whoever had a hand in allowing five transactions of totalling being charged to my cardI want them fired too Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Recurring membership was cancelled three timesA theft occurred through your businessYou're liable for my damages Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I tried several times to contact [redacted] without response On May 20, I received an e-mail from BlueSnap stating "Use the link below to request product support, see your order information online, retrieve your receipt, obtain an official invoice, request refund or to have your product/registration keys resent (if applicable), do not reply to this email as your reply will go unread." The link contained the attached document, which is why I contacted BlueSnap for a refund As I have not received any response from [redacted] , I have contacted BlueSnap Regards, [redacted]
Thank you for contacting BlueSnap.Order # [redacted] Please be informed that BlueSnap is the payment processor for [redacted] Ltdwhich are responsible for providing the product.After the dispute was opened, the merchant had replied to the shopper's messageThen the shopper replied back, and the merchant has yet to respond.At this point this is all we can do, if the merchant fails to respond within one week time frame, we will be authorized to issue a refund
Hello, Please be informed that BlueSnap is the payment gateway for [redacted] who are responsible for providing the product.The shopper has issued a dispute through our system to receive a refund and cancel his subscription, and the merchant responded:"Hi ***, Thanks for contacting usYour service has been cancelled and you will be refunded for the sameThanks, [redacted] Support Team"The attached screenshot from our processor serves as proof that the refund was issued, with this screenshot your card issuing bank can confirm the refund was issued and locate the funds.We appreciate the feedback given to us and we will strive to provide a better service in the future.Thank you
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Hello, I reject the sellers responseThe product I purchased was sold to me by BlueSnap, not [redacted] , and was to include a perpetual license, which it is not.The only acceptable resolution is for the seller to provide me with the product/service I paid for, or 100% refund [redacted] Regards, [redacted]
Hello,Please be advised that BlueSnap is a third party payment gateway - We do not own [redacted] , however we do process payments on their behalf.The shopper in this case purchased a yearly subscription to [redacted] Premium on 05/20/Unfortunately due to a technical issue on the merchant's end the licensing information for this purchase was not generated.The shopper first contacted BlueSnap regarding this issue on 05/24/- We advised her to contact the merchant directly in order to receive the needed license information.As a third party payment processor, we are unable to advise regarding product related issues, nor do we intervene in Merchants' business decisions on their behalf.According to the shopper, they experienced difficulties in reaching the merchant to receive the assistance they requiredWe have recently contacted the merchant directly and requested their assistance in this matterThe shopper was also added to this correspondenceWe will keep monitoring this issue to make sure it is resolved to the shopper's satisfaction.Thank you
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Hello.Orders # [redacted] and [redacted] Please be informed that BlueSnap is the payment processor for [redacted] which are responsible for providing the product.Unfortunately we were unable to locate any refund requests associated to email address [redacted] on our records.Nevertheless, as your satisfaction is our guiding principle we have initiated a refund for the mentioned ordersIt should be reflected on your [redacted] statement between 7-business days.Thank you
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I didn't need an email I already got from them paraphrased back to meI want a formal apology and at the very least, the jobs of the people involved in accepting a residential ip address vendor (which is illegal) as a client for payment processing servicesI've already filed a report with the police and the FBI about this company since it's fraud across state linesNow, I want a response that doesn't look like it came out of a bot Regards, [redacted]
Hello,Please be advised that BlueSnap is the payment processor for [redacted] ***which are responsible for providing the product [redacted] The shopper has placed an order for a yearly subscription on 28-AUG-The subscription was set to automatically renew on 28-AUG-The shopper has requested to cancel his subscription on 21-AUG-2016.We referred the shopper to the merchant in order to cancel the subscription, but unfortunately the request was referred back to us and the shopper was subsequently chargedWe have communicated with the merchant in order to prevent such incidents from occurring in the future.We sincerely apologize for this incident and have canceled the shopper's subscriptionThey will not be charged again.Additionally, we have issued a full refund for the latest charge.Please let us know if we can be of further assistance
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] See, the problem with BlueSnap is that BlueSnap should have processed the transaction in the amount of $(refer to Invoice [redacted] ) againInstead, a new account was createdThus, my existing subscription has not been renewedRather, a new account has been createdThe new account was paid with invoice # [redacted] Again, this is a very simple matterThe existing subscription must be renewedRefer to invoice [redacted] in the amount of $Do not create a new PointofMail accountRather, renew my existing account so that I can still obtain access to my emails! This should not be difficult to figure out or resolveAgain, do not create a new accountJust renew my existing account! Regards, [redacted]
Hello [redacted] , I understand your frustration regarding this matter and I would like to take this opportunity to apologize for your unfortunate experienceWe would also like to thank you for your feedback - Rest assured that I have forwarded it to the appropriate people in order to make sure this does not occur againPlease feel free to contact us again at anytime should you require additional assistanceThank you for your patience and understanding
Thank you for contacting BlueSnap.Ref# [redacted] Please be advised that BlueSnap is the payment processor for [redacted] which are responsible for providing the product.We have now issued a refund on the order referenced aboveYou will also receive a separate system notification confirming the refund.Please allow 5-business days for the refund to be reflected on your bank statement.Should you need further assistance, please do not hesitate to contact us
Hello, We have provided the shopper with the invoice for both of his subscriptions, and attempted to clarify the issueUnfortunately, the shopper claimed that they did not purchase a new subscription, and still do not have access to their product.Therefore, we have today contacted the merchant directly regarding this issue, and requested they intervene on the shopper's behalf, and assist them directly regarding their product issue.We have been promptly informed by the merchant that the shopper's account has been activated, and that they have notified the shopper directly.If the shopper has any further issues regarding their payment, they are more than welcome to contact us againThank you
Hello, please be informed that BlueSnap is the payment processor for [redacted] ***which is responsible for providing the productRef# [redacted] We have now issued a full refund of AUD on the order referenced above due to the merchant's uresponsivnessYou will also receive a separate system notification confirming the refund.Please allow 7-business days for the refund to be reflected on your bank statement.Should you need further assistance, please do not hesitate to contact us
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Finally, after emails, public shaming, and complaints to the Revdex.com and FTC, do I get that poor excuse for an apologyBut it still counts as an apologySo that's sortedBut I still want whoever was responsible for allowing an illegal website as a client for blue snap firedAnd whoever had a hand in allowing five transactions of totalling being charged to my cardI want them fired too Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Recurring membership was cancelled three timesA theft occurred through your businessYou're liable for my damages Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I tried several times to contact [redacted] without response On May 20, I received an e-mail from BlueSnap stating "Use the link below to request product support, see your order information online, retrieve your receipt, obtain an official invoice, request refund or to have your product/registration keys resent (if applicable), do not reply to this email as your reply will go unread." The link contained the attached document, which is why I contacted BlueSnap for a refund As I have not received any response from [redacted] , I have contacted BlueSnap Regards, [redacted]
Thank you for contacting BlueSnap.Order # [redacted] Please be informed that BlueSnap is the payment processor for [redacted] Ltdwhich are responsible for providing the product.After the dispute was opened, the merchant had replied to the shopper's messageThen the shopper replied back, and the merchant has yet to respond.At this point this is all we can do, if the merchant fails to respond within one week time frame, we will be authorized to issue a refund
Please be advised our records show a refund was already issued to the shopper on July 11, in the amount of $
Hello, Please be informed that BlueSnap is the payment gateway for [redacted] who are responsible for providing the product.The shopper has issued a dispute through our system to receive a refund and cancel his subscription, and the merchant responded:"Hi ***, Thanks for contacting usYour service has been cancelled and you will be refunded for the sameThanks, [redacted] Support Team"The attached screenshot from our processor serves as proof that the refund was issued, with this screenshot your card issuing bank can confirm the refund was issued and locate the funds.We appreciate the feedback given to us and we will strive to provide a better service in the future.Thank you
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Hello, I reject the sellers responseThe product I purchased was sold to me by BlueSnap, not [redacted] , and was to include a perpetual license, which it is not.The only acceptable resolution is for the seller to provide me with the product/service I paid for, or 100% refund [redacted] Regards, [redacted]
Hello,Please be advised that BlueSnap is a third party payment gateway - We do not own [redacted] , however we do process payments on their behalf.The shopper in this case purchased a yearly subscription to [redacted] Premium on 05/20/Unfortunately due to a technical issue on the merchant's end the licensing information for this purchase was not generated.The shopper first contacted BlueSnap regarding this issue on 05/24/- We advised her to contact the merchant directly in order to receive the needed license information.As a third party payment processor, we are unable to advise regarding product related issues, nor do we intervene in Merchants' business decisions on their behalf.According to the shopper, they experienced difficulties in reaching the merchant to receive the assistance they requiredWe have recently contacted the merchant directly and requested their assistance in this matterThe shopper was also added to this correspondenceWe will keep monitoring this issue to make sure it is resolved to the shopper's satisfaction.Thank you
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Hello.Orders # [redacted] and [redacted] Please be informed that BlueSnap is the payment processor for [redacted] which are responsible for providing the product.Unfortunately we were unable to locate any refund requests associated to email address [redacted] on our records.Nevertheless, as your satisfaction is our guiding principle we have initiated a refund for the mentioned ordersIt should be reflected on your [redacted] statement between 7-business days.Thank you
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I didn't need an email I already got from them paraphrased back to meI want a formal apology and at the very least, the jobs of the people involved in accepting a residential ip address vendor (which is illegal) as a client for payment processing servicesI've already filed a report with the police and the FBI about this company since it's fraud across state linesNow, I want a response that doesn't look like it came out of a bot Regards, [redacted]