BlueSquare Resolutions

To whom it may concern: The client is contracted for services through [redacted] and S [redacted] BlueSquare is not responsible for, nor do we facilitate any billing whatsoeverThe form supplied to the merchant by our customer service center made reference to the *** submission procedures, see top right of the attached document The document was NEVER returned to our customer service centerThe attached document is what we supplied the client and it was never returned to us, if they sent to [redacted] then the customer must follow up directly with [redacted] to inquire the status of their cancellation requestThis was communicated to the client on 12/1/AGAIN, WE HAVE NEVER BILLED THIS CLIENT FOR ANYTHING NOR ARE WE RESPONSIBLE FOR CLOSING THE ACCOUNTWE SIMPLY SUPPLIED THE NECESSARY PAPERWORK AND INSTRUCTION TO DO SOIf the merchant has proof of prior submission (fax or email) then they can supply to Sage and they will consider a refundThis is not something we are able to facilitate***: ( [redacted]

To whom it may concern:  The client is contracted for services through [redacted] and S[redacted] . BlueSquare is not responsible for, nor do we facilitate any billing whatsoever. The form supplied to the merchant by our customer service center made reference to the [redacted]...

submission procedures, see top right of the attached document.  The document was NEVER returned to our customer service center. The attached document is what we supplied the client and it was never returned to us, if they sent to [redacted] then the customer must follow up directly with [redacted] to inquire the status of their cancellation request. This was communicated to the client on 12/1/15. AGAIN, WE HAVE NEVER BILLED THIS CLIENT FOR ANYTHING NOR ARE WE RESPONSIBLE FOR CLOSING THE ACCOUNT. WE SIMPLY SUPPLIED THE NECESSARY PAPERWORK AND INSTRUCTION TO DO SO. If the merchant has proof of prior submission (fax or email) then they can supply to Sage and they will consider a refund. This is not something we are able to facilitate. [redacted]: ([redacted]

This is not a fraudulent charge. We service the clients merchant account and the $89.40 was assessed as per their processing agreement. This fee covers the 4 months post closure trailing expenses for IRS mandated regulatory reporting and card brand PCI compliance. These are pass through fees. The...

merchant never contacted us in dispute of these charges but we will gladly refund them. The reversal will take place today 10/13/16.
 
Thank you,
 
Kayla J[redacted]
Director of Operations
 
BlueSquare Resolutions

[redacted] Brothers [redacted] – Email inquired about ETF on 6/17, KJ advised of ETF total. Merchant asked about the charge on 7/2 and Ellen emailed them explanation for ETF. Merchant contacted CF on 9/11 who contacted us, KB noted remembering both CF and BSR told merchant about ETF prior to...

closing.

As per the original response, we have proof that the equipment left our warehouse operational. I previously supplied batch history which also confirms the merchants equipment was operational at their place of business. If the equipment was faulty then they wouldn't have been able to process any transactions and this proof wouldn't be available but that is clearly not the case. We swapped out equipment at no cost to appease the merchant and again those efforts were successful given we see valid processing activity. The INTERMITTENT connectivity errors are exactly that, connection errors at the place of business. It is impossible for the platform to experience downtime and we have over 40,000 clients that didn't report an issue on the same date and time. This client is attempting to get out of fees that were charged by the cardbrands for the valid sales they processed and received funding for. The full program guide was supplied to the merchant and their claim that it was not, is invalid. They signed a document proving they received it (Confirmation Page). The merchant requested cancellation in December and we took action at their request. Had they provided notice sooner, then the account would have been closed at an earlier date and monthly maintenance fees could have been avoided. We have complied with our contractual obligations as communicated in our response and valid contracts have been supplied, all of which have merchant signature. All actions were in accordance with the agreement the client entered into.

This is not a fraudulent charge. We service the clients merchant account and the $89.40 was assessed as per their processing agreement. This fee covers the 4 months post closure trailing expenses for IRS mandated regulatory reporting and card brand PCI compliance. These are pass through fees. The...

merchant never contacted us in dispute of these charges but we will gladly refund them. The reversal will take place today 10/13/16.

 

Thank you,

 

Kayla J[redacted]

Director of Operations

 

BlueSquare Resolutions

To whom it may concern:  The client is contracted for services through [redacted] and S[redacted] . BlueSquare is not responsible for, nor do we facilitate any billing whatsoever. The form supplied to the merchant by our customer service center made reference to the [redacted]...

submission procedures, see top right of the attached document.  The document was NEVER returned to our customer service center. The attached document is what we supplied the client and it was never returned to us, if they sent to [redacted] then the customer must follow up directly with [redacted] to inquire the status of their cancellation request. This was communicated to the client on 12/1/15. AGAIN, WE HAVE NEVER BILLED THIS CLIENT FOR ANYTHING NOR ARE WE RESPONSIBLE FOR CLOSING THE ACCOUNT. WE SIMPLY SUPPLIED THE NECESSARY PAPERWORK AND INSTRUCTION TO DO SO. If the merchant has proof of prior submission (fax or email) then they can supply to Sage and they will consider a refund. This is not something we are able to facilitate. [redacted]: ([redacted]

No, we have never had communication errors on our end. We currently have the SAME EXACT MACHINE and same internet provider, just through a new processor and to this day we have had no issues. I'm confused... They did not charge us for what? What was a courtesy? Getting their machines programmed correctly? Bluesquare never takes responsibility for their issues. The problem I have is the letter stating the length of time we had to pay the cancellation fees and that we had 5 days to voluntarily pay this - the letter is dated 1/25/2016 and on our bank statement it came out that same day Just wondering what they mean by voluntarily and 5 business days?? When we were set up with this horrible company, we were not given the long contract. We have 5 pages, now of course when we start talking about cancelling they find that quick. Keep in mind we let BOTH accounts sit around for a good 6 months accruing fees, they took those out monthly. I think $1,168.00 is excessive for failing to get their stuff together for us to successfully accept payments through their machine. Trust me we are not the only ones getting screwed by this company, [redacted] Bluesquare Resolutions. Not a good reputation. While it is our word against the[redacted] I hope I can get the word out for small businesses, companies like this take advantage.

Merchant reviewed and executed the processing agreements as well as the lease agreements. The early termination fee disclosed on both accounts is $495.00 plus a 4 month post closure expense for Regulatory Product Fees which is necessary for annual [redacted] tax reporting to the [redacted]. This is an industry...

standard. The merchant requested a cancellation on 12/1/15. BlueSquare Resolutions, LLC is an ISO of First Data Merchant Services and serves as a payment facilitator for services and applicable fees assessed by the cardbrands for credit cards accepted at the client’s place of business. We have attached processing history which validates the machines were deployed in working condition. This merchant did experience intermittent processing issues due to internet connectivity issues at their place of business and we have call logs for this client which validate that we attempted to assist with their technical issues but we cannot resolve Internet issues which are a direct result of an issue with a 3rd party internet service provider. Regardless of the issue being with a 3rd party vendor, we sent out replacement equipment in effort to appease the client. We did not charge them for this courtesy and all of the devices were tested prior to deployment which further validated the issue was with their Internet Service Provider. The last conversation we have record of was 5/11/15 whereby we sent out a terminal for dial processing which based on the processing activity through July, effectively resolved the issues. The client is merely trying to get out of this agreement but their claims of poor service/ support are not valid.  The early termination fees are outlined in their contract and were communicated to them before closure. All fees are an automatic ACH draft, this too was communicated and the merchant is aware of this process as this is the manner in which they paid their processing fees for 12+ months.

This individual is not a client of ours. After speaking with [redacted], they executed an agreement with a different ISO. I would request that the client provide you with their contract as we have NEVER spoken with this individual and have NO record of their account. They are not contracted for...

services with our organization.