Bluestar International Components

Review: I ordered a projector lamp for my Optoma HD 20. The lamp was defective so I shipped it back to the company for a replacement. I tried to contact the company by phone and never received a response as promised by the phone message. I sent several emails and finally was sent an email from them that my replacement part was order. That was almost 2 month ago. To date I have not received my part or refund, and have not had a response to my numerous calls or emails to the company. Once I concluded that I was duped by this company, I ordered a replacement lamp from a legitimate company and I am currently enjoying my home projector.Desired Settlement: Action should be taken to prevent this company from providing false information about calls being returned to customers and parts being replaced when defective. So may calls left on answering machine that many time I could not even leave a message. This company should also have to provide a way for customers to provide actual reviews on their website. This company has a tab for customer reviews on their web site but those seem to be either self-generated or screened for positive comments only. Over 20 comments on website all positive wonderful experience.

Review: Sir/madam, This company refuses to respond. I want my $89. refunded. Their telephone number message [redacted] is always full. No response to many emails. [redacted]. Can your Bureau contact them for some results. Neolux lamps are not Phillips lamps, and will not hold up to the original PHI 334. False advertisment.[redacted]Desired Settlement: WARRANTY CLAIM. THIS NEOLUX LAMP FOR MITSUBISHI MODEL WD-65735 HAS ALREADY FAILED, YOUR ADVERTISMENT SAID THIS LAMP HAD A ONE YEAR WARRANTY AND IS ORIGINAL MANUFACTURER QUALITY. I DOUBT IT. HOW DOES THE CLAIM WORK? DO YOU NEED THE OLD LAMP RETURNED FIRST. ING FOR A PHILLIPS LAMP WITH ONE YEAR WARRANTY. CAN YOU PROVID THE BETTER QUALITY LAMP?I WAS SEARCHING QUALITY LAMP. MOST COMPANIES SAY NEOLUX IS THE LOWEST QUALITY BELOW OSRAM AND PHILLIPS. SEND ME A DECENT QUALITY LAMP THIS TIME!!!!![redacted] In a message dated 7/**/2013 3:12:07 P.M. Pacific Daylight Time, [redacted] writes:Thank you for your order! Order Information Merchant: Bluestar International Components Description: [redacted] Invoice Number: [redacted] Customer ID: [redacted] --------------------------------------------------------------------------------...⇄ Information [redacted] Shipping I

Review: I purchased a bulb from that went out while still under warranty. I contacted Bluestar and was told to return the item and would receive a replacement bulb. The item was returned and no replacement bulb was ever sent. I have tried several attemps to contact Bluestar and can get no one to contact me back. I have been trying to resolve this issue since March *, 2013. I have the Tracking and Confrimation number of when Bluestar received the retuned bulb. I also have the original receipt. My order number is [redacted] and here is my CustomerID[redacted].

Thank you for any help you can offer in resolving this issue.

Consumer

Response:

At this time, I have not been contacted by Bluestar International Components regarding complaint ID [redacted].

Sincerely,

Review: Placed an order with this company on 11/*/3013 and still have not received it. The web site says orders usually shipped within 24 hours. The order status has been stuck on "processing" but when I went to cancel the order it says it can't be cancel because either the order has been shipped or has reached a point in the process which cannot be changed. I have sent several emails to the Help email "[redacted]" and have not received any reply.Desired Settlement: Would like to know the status of the order. Either deliver the order or let me cancel it and receive a refund so I can order my parts from someone else.

Consumer

Response:

At this time, I have not been contacted by Bluestar International Components regarding complaint ID [redacted].

Sincerely,

Review: I purchased a replacement TV bulb from Bluestar International on 5/**/13. About 3 months later my TV went very green. I sent Bluestar an e-mail on 9/* as the product (code: [redacted]) has a 1 year warranty listed on their site. I received no response for weeks and sent a follow-up e-mail on 9/**. I have also made repeated attempts to call Bluestar, however no one has ever answered the phone and the voicemail is always full so I can't leave a message.Desired Settlement: I would like a refund for the bulb ($89.00) so that I can purchase one from a reputable company that backs their warranties and responds to customers.

Consumer

Response:

At this time, I have not been contacted by Bluestar International Components regarding complaint ID [redacted].

Sincerely,

Review: I Ordered a lamp for a projector - was sent the wrong bulb, requested an RMA and then returned the item via the USPS.

I was never issued the credit for the returned bulb.Desired Settlement: I would like to be credited the amount of the original purchase $129.22

Consumer

Response:

At this time, I have not been contacted by Bluestar International Components regarding complaint ID [redacted].

That said I have reached out to my credit card company who also have tried to communicate with the business - unsuccessfully. The credit card company has issued me a credit in full for the amount paid for the item from Blue Star

Sincerely,

Review: I ordered two electronic components from the Blue Star website on 9/**/2013. The status of the order on the account setup on the website has remained as status of "processing with no tracking information available" with a note at the bottom stating that: "This order has already shipped or has reached the final stages of processing. Therefore this order is no longer editable". The company has already billed my credit card and I have received no product to date. I have tried to contact the company through email as to the status of my order and have received no response back. I have also tried to call the number listed on their website and no one answers the phone. I am deferred however to an automated message telling me to leave a message and someone will return my call, then I receive an automated response saying sorry I cannot leave a message because the mailbox is full. This is the worst customer service I have ever seen from a company. I placed a order from this company two years ago and had no problems what so ever and this is why I chose to place another order. I am not sure what has changed, but I am very disappointed. Ordering online is risky enough, but when you can't get an order processing/tracking status of your product, it does not arrive and you can't get a hold of the company through email or phone, it makes you wonder if the company is legitimate or not.Desired Settlement: I would like my card refunded. I will spend my hard earned money on products from another company that appreciates and respects their customers.

Review: I ordered replacement bulbs for my otoscope and ophthalmoscope on 11/**/13 on their website with expedited shipping. I received an email on 11/**/13 saying that the order was shipped with a tracking number. The USPS said "electronic shipping information received." It has been nearly one month and the USPS site says the same thing. I emailed the company twice to see the status and the last one said that if I did not hear back, I would be filing a complaint for internet fraud. I still have not heard back or received the item. I also tried calling the phone number which was not in service.Desired Settlement: I want either the replacement bulbs I ordered, with a refund of expedited shipping charges or a full refund for the amount I paid for the items I did not receive.

Consumer

Response:

At this time, I have not been contacted by Bluestar International Components regarding complaint ID [redacted].

Sincerely,

Review: Ordered a replacement lamp on line.

They shipped the wrong item.

Sent email - no reply.

Can not reach VIA phone.

Can not leave message.Desired Settlement: FULL REFUND

Consumer

Response:

At this time, I have not been contacted by Bluestar International Components regarding complaint ID [redacted].

Sincerely,

Review: I purchased a (new, not used) xl-5200 original Sony LCD lamp from Bluestar International Components on March [redacted], 2013. On October [redacted], 2013... Almost exactly seven months later... The bulb popped and the picture is now black. We have sound but no screen lights. This item is advertised with a one year warranty; however, in the two days that we have have attempted to contact the company, we have found Bluestar never seems to never have any representatives available to assist customers. Instead the customer is greeted with a voice recording that states... We are sorry, no one is available to take your call at this time.. Please leave your message after the tone... The customer then hears a beep... Followed by yet another recording that simply states... Sorry there is no available space for messages, but if you know your party's extension, you may enter it now.. Then the recording goes back into the generic recording the customer hears when [redacted] first started the call. After several failed attempts to call the company ( I tried several different time periods to allot for lunches, breaks, or increased call volume.) I sent an email to the company, through the email listed on their website, asking the company to have a representative contact me as soon as possible, either by phone or email, I explained the issue, and I included all of my contact information. At this time, I have yet to receive any response to my issue, by email or phone. I have also continued to try to call the phone number for customer service, every hour with the same results as explained above. In my opinion, this company seems to have discovered a generic way to avoid solving any customer questions or issues, as well as default on the warranties they have promised for their products. I will continue my attempts to contact Bluestar for resolution to my situation; however, I will not be purchasing any further products from this company in the future.Desired Settlement: I want Bluestar International Components to replace the defective bulb with a new (not refurbished ) lamp bulb for my tv immediately. I want Bluestar to make their phone system more user friendly, as well as improve their staffing for customer service and problem resolution. I want a guarantee that the one year warranty will be reinstated in full for the replacement bulb.

Review: I purchased a lamp for my Sony TV from Bluestar in 2012. It had a one year warranty on the item. The item failed within the warranty time frame. Trying to contact Bluestar since September 2013 via email and phone. No email response from Bluestar. I also tried to reach them by phone but received a message that there was no room to record a message. This company is unreachable and will not respond to the emails. I was waiting for a reply because it was a bulb for my TV. My TV was out of service for weeks waiting for a reply from Bluestar.

The company is still accepting orders so looks like people are paying not sure if components are delivered or not.Desired Settlement: Honor warranty and send replacement bulb or money back.

Review: I first purchased a light bulb (for a TV) for my dad for father's day - his burnt out and I thought he would be happy to have the part replaced.

I ordered the Samsung Replacement Bulb (BP96-00826A) - there are two different shapes to this lamp which I was unaware of. I received the "round" shape but required the "square" shape. After a few calls with no response and a few emails, I finally received the correct directions (from a man named "[redacted]") to send this lamp back at which point Bluestar said they had absolutely no problem doing a full exchange on the product.

On June [redacted] I paid just under $20 to have this sent by registered post so that it did not get lost in the mail. According to my tracking number, Bluestar received the returned item on July [redacted], it was signed for upon delivery.

Since this point, I have sent 10 emails (which I have all emails that I have sent), called several times (I never reach anyone and there is never any space on the answering machine to leave a message) I have heard absolutely nothing from them and it has been a month.

The original price of the bulb is $89.00 plus the $18.45 to register post this item that's a lot of money and a lot of hassle for a light bulb. At this stage, my only request to them has been that I would like a full refund. After over a month of trying to get in contact, I have been ignored.

Thank you kindly for your time!Desired Settlement: A refund for the price of the light bulb on the card that was charged. My cr is [redacted]

Consumer

Response:

At this time, I have not been contacted by Bluestar International Components regarding complaint ID [redacted].

Sincerely,

Review: Sent 3 emails and tried to call this customer multiple times, but no answer by telephone!!!

EMAL #1

Sent: Thursday, August **, 2013 9:44 AM

Subject: Order # [redacted]

Dear Personnel,

I purchased the Sony XL-5200 lamp on 1/**/2012. The TV background is showing mostly yellow blotches on a white background. This is causing the blue look green, etc. Over time the yellow has gotten so bad that there is very little white color left on the TV screen. I adjusted the TV's Hue, picture, color, tint, picture advanced setting, etc. I still can get rid off the yellow blotches. This is the second bulb for this TV. The origionl bulb and the first replacement didn't do this. How does this 1 year warranty work? Do I send this bulb back to you or will you ship another one to the same address on order # [redacted]? Just let me know?

Thanks,

-[redacted]

EMAIL #2

Sent: Friday, November **, 2013 8:33 AM

Subject: RMA # Needed - Fw: Order # [redacted]

Customer Service,

I had comcast/xfinity technician adjust the TV picture, but he was unsucessful. The yellow background is caused by the XL-5200 lamp. I will need an RMA #, could you provide me with this number. I will mail a copy of the receipt along with this bulb. What is the turn around time for this bulb???

EMAIL #3

I sent you an email last week for an RMA #. This is the 3rd email, see below! I NEED AN RMA #, NOW; I HAVE A DEFECTIVE XL-5200 LAMP!!! Do I need to contact

https[redacted] it's your choice!!!

P.S. - I NEED AN RMA #!

-[redacted]Desired Settlement: I need a refund on the XL-5200 Lamp.

Review: I purchased a product from Bluestar , the wrong item was sent to me , I was told (via email) to return it. and have not recieved the correct one . nor have I recieved my money. they refuse to answer any of my emails or phone calls. I want my money for the product and the money it cost to return the wrong item.Desired Settlement: refund of $89.00 + $9.50 = $98.50