Bluestar Range

February 22, 2016To whom it may concern: Please accept this letter as a written response to customer complaint number [redacted] Order number [redacted] was placed on November 19, The order was placed for a replacement cooktop lid, part number [redacted] This part is manufactured in our plant through a five stage process, The part is for 36” drop in cooktop, model number [redacted] , This model was redesigned and part number [redacted] is considered obsolete.The current model number is [redacted] In an effort to update the appearance and increase productivity, we replaced part number [redacted] with a purchased cooktop lid, part number [redacted] This part, as we explained to the customer, is stamped in China and shipped to our plantAt the time, our facility was located in Reading, PAOperations ceased in Reading on December 30, Operation resumed in Blandon, PA the week of January 11, 2016, however our facility is still not fully operationalThere are still several pieces of machinery that are not operationalThe customer ordered the replacement part for his cooktop after it was installed for approximately a year and one halfEvery Blue Star product carries a one year manufacturer's warranty starting on the date of the installation of the unitDue to the fact that warranty had expired, the customer was charged for the replacementWe made our first attempt to manufacture the part and it was not shipped due to a failed quality inspectionThis created an extensive delay as we only possess the capacity to run obsolete parts one at a time per orderThe part was shipped on February 12, via ***The estimated time of delivery is by end of day, Wednesday, February 24, During a time when our resources are limited, we were unable to fill this order in the timeframe that was initially conveyed to the customerHowever, the replacement part for this customer does not compromise the functionality of the unitIt is a cosmetic part and the customer could safely use their gas cooktop in the meantimeWe have expressed our sincere gratitude to the customer for the delayPlease contact me if there are any further questionsFrom, Dillon C Director

February 22, 2016To whom it may concern:Please accept this letter as a written response to customer complaint number [redacted] .Order number [redacted] was placed on November 19, The order was placed for a replacement cooktop lid, part number [redacted] This part is manufactured in our plant through a five stage process, The part is for 36” drop in cooktop, model number [redacted] , This model was redesigned and part number [redacted] is considered obsolete.The current model number is [redacted] In an effort to update the appearance and increase productivity, we replaced part number [redacted] with a purchased cooktop lid, part number [redacted] This part, as we explained to the customer, is stamped in China and shipped to our plantAt the time, our facility was located in Reading, PAOperations ceased in Reading on December 30, Operation resumed in Blandon, PA the week of January 11, 2016, however our facility is still not fully operationalThere are still several pieces of machinery that are not operational.The customer ordered the replacement part for his cooktop after it was installed for approximately a year and one halfEvery Blue Star product carries a one year manufacturer's warranty starting on the date of the installation of the unitDue to the fact that warranty had expired, the customer was charged for the replacementWe made our first attempt to manufacture the part and it was not shipped due to a failed quality inspectionThis created an extensive delay as we only possess the capacity to run obsolete parts one at a time per orderThe part was shipped on February 12, via ***The estimated time of delivery is by end of day, Wednesday, February 24, 2016.During a time when our resources are limited, we were unable to fill this order in the timeframe that was initially conveyed to the customerHowever, the replacement part for this customer does not compromise the functionality of the unitIt is a cosmetic part and the customer could safely use their gas cooktop in the meantime.We have expressed our sincere gratitude to the customer for the delayPlease contact me if there are any further questions.From,Dillon CDirector

I am writing in response to complaint [redacted], we resolved this complaint for customer. There was nothing wrong with the hood, the problem lied with the installation of the hood. The connection between the hood and blower were not correct and this was the reason for the hood/blower combination not...

working properly. This was tested by our service provider, [redacted]. Please let me know if you need anything else from me. Sincerely,  John D[redacted]Service Manager, BlueStar/[redacted] Stove Works, Inc

February 22, 2016To whom it may concern:
Please accept this letter as a written response to customer complaint number [redacted].
Order number [redacted] was placed on November 19, 2015. The order was placed for a replacement cooktop lid, part number [redacted]. This part is...

manufactured in our plant through a five stage process, The part is for 36” drop in cooktop, model number [redacted], This model was redesigned and part number [redacted] is considered obsolete.The current model number is [redacted]. In an effort to update the appearance and increase productivity, we replaced part number [redacted] with a purchased cooktop lid, part number [redacted]. This part, as we explained to the customer, is stamped in China and shipped to our plant. At the time, our facility was located in Reading, PA. Operations ceased in Reading on December 30, 2015. Operation resumed in Blandon, PA the week of January 11, 2016, however our facility is still not fully operational. There are still several pieces of machinery that are not operational.
The customer ordered the replacement part for his cooktop after it was installed for approximately a year and one half. Every Blue Star product carries a one year manufacturer's warranty starting on the date of the installation of the unit. Due to the fact that warranty had expired, the customer was charged for the replacement. We made our first attempt to manufacture the part and it was not shipped due to a failed quality inspection. This created an extensive delay as we only possess the capacity to run obsolete parts one at a time per order. The part was shipped on February 12, 2016 via [redacted]. The estimated time of delivery is by end of day, Wednesday, February 24, 2016.
During a time when our resources are limited, we were unable to fill this order in the timeframe that was initially conveyed to the customer. However, the replacement part for this customer does not compromise the functionality of the unit. It is a cosmetic part and the customer could safely use their gas cooktop in the meantime.
We have expressed our sincere gratitude to the customer for the delay. Please contact me if there are any further questions.
From,
Dillon C.
Director

Nice to speak with you just now. In response to this complaint ([redacted]), I spoke with the appliance repair company and acquired a copy of the invoice. I will pay that invoice in full. I have also contacted the customer and let him know of our intentions and that we would honor a one year warranty...

from the date of installation.if you need any further info, please do not hesitate to contact me.Sincerely,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

February 22, 2016To whom it may concern:Please accept this letter as a written response to customer complaint number [redacted].Order number [redacted] was placed on November 19, 2015. The order was placed for a replacement cooktop lid, part number [redacted]. This part is manufactured in our plant through a...

five stage process, The part is for 36” drop in cooktop, model number [redacted], This model was redesigned and part number [redacted] is considered obsolete.The current model number is [redacted]. In an effort to update the appearance and increase productivity, we replaced part number [redacted] with a purchased cooktop lid, part number [redacted]. This part, as we explained to the customer, is stamped in China and shipped to our plant. At the time, our facility was located in Reading, PA. Operations ceased in Reading on December 30, 2015. Operation resumed in Blandon, PA the week of January 11, 2016, however our facility is still not fully operational. There are still several pieces of machinery that are not operational.The customer ordered the replacement part for his cooktop after it was installed for approximately a year and one half. Every Blue Star product carries a one year manufacturer's warranty starting on the date of the installation of the unit. Due to the fact that warranty had expired, the customer was charged for the replacement. We made our first attempt to manufacture the part and it was not shipped due to a failed quality inspection. This created an extensive delay as we only possess the capacity to run obsolete parts one at a time per order. The part was shipped on February 12, 2016 via [redacted]. The estimated time of delivery is by end of day, Wednesday, February 24, 2016.During a time when our resources are limited, we were unable to fill this order in the timeframe that was initially conveyed to the customer. However, the replacement part for this customer does not compromise the functionality of the unit. It is a cosmetic part and the customer could safely use their gas cooktop in the meantime.We have expressed our sincere gratitude to the customer for the delay. Please contact me if there are any further questions.From,Dillon C. Director