BlueStar Rental of Virginia, Inc

Revdex.com spoke with *** from the businessThe parts are in and the business has been attempting to contact this customer for the last week to let her know this, but their calls have not been returnedIt is ready for the customer to pick up at this time

I recently received a letter from the Revdex.com
concerning case number [redacted]. The individual that has made the complaint, [redacted]
[redacted], is the girlfriend to the [redacted] account holder [redacted]. [redacted]
was also a former employee. [redacted] is listed on [redacted] account, however, only...

as a
person of contact she has not signed off on any of the rental agreements posted
on the account. The complaint listed is about contact and the number of times
we had tried to contact them. When I was confronted about the accusation that
my employee attempted contract with them five times within thirty minutes, I had
asked them to provide proof so I could reprimand the associate accordingly. At that
time they could not provide proof. I then took it upon myself to counsel the
employee as well as the customer about collection practices. The associate understands
the ramification of poor collection practices and assured me that she has not
broken protocol. I have also spoken with [redacted] about his account and how he
knows how this business works. We came to an agreement that we would switch his
account over to another account manager to ensure that we would no longer have
any issues in the future. I appreciate the time you have taken towards this
matter. If you have any additional questions you can contact me at [redacted]

Review: On 10/13/15 worked with [redacted] ordered bed with drawers directly from the picture and paid $105. On 10/23/2015 I went in and also added a Mattress and Box spring to my order and paid $47.16. The next day 10/24/15 items delivered and there was only under Bed drawers on one side NOT what we requested. I called [redacted] he apologized and said he would order the drawers should take 2 weeks.On 11/23/15 I get a voice-mail from [redacted] stating payment was due on 11/21/15. Called on 11/25/15 and spoke with [redacted] who stated [redacted] forgot to order the drawers. I told them I would not make a full payment until the drawers were delivered so 11/25/15 I made partial payment of $107.63. On 12/11/15 got a message from [redacted] drawers in. Also on 12/11/15 I received a phone call from [redacted] stating my account was past due. I wasn't able to call but did receive a text message from 5[redacted] asking questions about when I could make my next payment. I advised I wouldn't be able to make a payment 12/17/15 as my payments shouldn't be due until the 24th and asked if the drawers could be delivered the next day 12/18/2015. They advised because I made a partial payment that my account was due earlier and they would deliver the drawers between 12pm-2pm. On 12/18/15 I called in a payment for $152.63. At 1:40 pm no one had come with the drawers l called no answer so I texted above number who advised they were short staffed and asked to come between 4-6pm I said no I would be at work and voiced my frustrations with their business practices. 20 min later at around 2:10pm they showed up with the drawers still in the box. They took it in to install only to realize the drawers were extremely damaged and took them and left. I called corporate office who sent email to franchise owner and advised 24 hours to receive a response. It has been 72 hrs no response from [redacted] or Management. I have paid $412.42 and don't have correct product. I will not make a payment until resolved and want my due date reset.Desired Settlement: I will not make a payment until the correct undamaged product is delivered. As well I would like my due dates reset and my terms to restart as of the delivery date. As I've already waited 3 months for correct items and have only a partial Bed frame.

Business

Response:

Revdex.com spoke with [redacted] from the business. The parts are in and the business has been attempting to contact this customer for the last week to let her know this, but their calls have not been returned. It is ready for the customer to pick up at this time.

Review: I had a payment due to Colortyme Inc on 8/20/13. When I called that day to see what my payoff was and what the balance was I was told that I owed $[redacted] on my account and I was told that everything I had in their system was listed as new. I explained to the guy who answered the phone that none of the stuff that I got from there was new and I even told him that we went to the very back of the store where they keep used items to get the stuff that I had. He asked me if I was sure because he stated again that their system showed that it was all new. I then asked him why would someone want to pay $[redacted] on used furniture. He then let me speak with [redacted] who sold me the furniture. [redacted] stated that it was like that and that the original balance was $[redacted] and again I asked him why would someone or even I want to pay that for all used stuff and some of it needed repairs. On 8/29/13 Colortyme come out to my home and they were let in to get their merchandise. They got everything that they were suppose to have and they left my home. They called my mom about an hour later and told her that my mattress was full of bed bugs and that I would have to pay for all the furniture for the full price. They told her that if I didn't pay for the mattress and sofa that they would file charges on me. My mother called me and explained all this too me and I asked her to call them back and ask them for proof that there were bed bugs all on the mattress. She said they refused to do so and they would not take pictures and they also said they put it in the trash.. Since they could not give proof I then called my landlord who had the exterminator come out to my home and check my house thoroughly for bed begs and found nothing and I have to pay the bill for that which is $[redacted]. If I had bed bugs I would have known or would have had bites or something. Colortyme never called me they only would talked to my mother and not me and it was [redacted] who was only talking to my mother. They keep calling my mother telling her that they are gonna take me to court but I have proof of no bed begs and Colortyme has all their merchandise back and they would not even take a picture to provide proof. Yes I admit that I owe for the payment that was due but for nothing else. I further feel that since I had to pay to have the exterminator come out and nothing was found that I do not owe this money for the payment. If anything Colortyme should have to pay for the $[redacted] fee.Desired Settlement: To Stop being harassed. They have their merchandise back and it is a rental company. If I did or didn't pay once they have their merchandise back there is no relationship between the customer and the business. I had to pay to get proof that I did not have bed bugs in my home yet they claim that I do have them and that they are gonna take me to court yet they could not provide a little picture to show that they claim they saw. Since no one there could take a picture to provide proof and now they say they have thrown everything away. Again it is NOT my fault they have their items back and again I have proof that there are no bed bugs from my landlord and the exterminator.

Business

Response:

After speaking with [redacted] from the company he states that the consumer called to have her furniture picked up from her home. He also states that the mattress that was at the home was not their mattress but they were welling to take it in replace of their mattress but there was bed bugs on it therefore they could not take the furniture. He also stated that there was a chemical on the table but the consumer informed them they had just have an exterminator spraying their home. He also states that the only phone calls the company made to the consumer was for the bed bug problem.

Review: The lady [redacted] that works there calls us at least 4-5 plus times a day she called one day within a 30 minute time frame 4 times while we was in a lawyer office who also said that was not acceptable and was harassment she also leaves nasty smart messages with profanity along with text messages from her personal phone with smart messages. If this is a business it's no way she should be calling someone house that many times in a day and through out the week this is not good business practice and not accepted.Desired Settlement: No more contact from her and she needs to be removed before someone files legal suit

Business

Response:

I recently received a letter from the Revdex.com

concerning case number [redacted]. The individual that has made the complaint, [redacted], is the girlfriend to the [redacted] account holder [redacted]

was also a former employee. [redacted] is listed on [redacted] account, however, only as a

person of contact she has not signed off on any of the rental agreements posted

on the account. The complaint listed is about contact and the number of times

we had tried to contact them. When I was confronted about the accusation that

my employee attempted contract with them five times within thirty minutes, I had

asked them to provide proof so I could reprimand the associate accordingly. At that

time they could not provide proof. I then took it upon myself to counsel the

employee as well as the customer about collection practices. The associate understands

the ramification of poor collection practices and assured me that she has not

broken protocol. I have also spoken with [redacted] about his account and how he

knows how this business works. We came to an agreement that we would switch his

account over to another account manager to ensure that we would no longer have

any issues in the future. I appreciate the time you have taken towards this

matter. If you have any additional questions you can contact me at [redacted]