I recently received a letter from the Revdex.com concerning case number [redacted] The individual that has made the complaint, [redacted] ***, is the girlfriend to the [redacted] account holder [redacted] *** [redacted] was also a former employee [redacted] is listed on [redacted] account, however, only as a person of contact she has not signed off on any of the rental agreements posted on the accountThe complaint listed is about contact and the number of times we had tried to contact themWhen I was confronted about the accusation that my employee attempted contract with them five times within thirty minutes, I had asked them to provide proof so I could reprimand the associate accordinglyAt that time they could not provide proofI then took it upon myself to counsel the employee as well as the customer about collection practicesThe associate understands the ramification of poor collection practices and assured me that she has not broken protocolI have also spoken with [redacted] about his account and how he knows how this business worksWe came to an agreement that we would switch his account over to another account manager to ensure that we would no longer have any issues in the futureI appreciate the time you have taken towards this matterIf you have any additional questions you can contact me at [redacted]
I recently received a letter from the Revdex.com concerning case number [redacted] The individual that has made the complaint, [redacted] ***, is the girlfriend to the [redacted] account holder [redacted] *** [redacted] was also a former employee [redacted] is listed on [redacted] account, however, only as a person of contact she has not signed off on any of the rental agreements posted on the accountThe complaint listed is about contact and the number of times we had tried to contact themWhen I was confronted about the accusation that my employee attempted contract with them five times within thirty minutes, I had asked them to provide proof so I could reprimand the associate accordinglyAt that time they could not provide proofI then took it upon myself to counsel the employee as well as the customer about collection practicesThe associate understands the ramification of poor collection practices and assured me that she has not broken protocolI have also spoken with [redacted] about his account and how he knows how this business worksWe came to an agreement that we would switch his account over to another account manager to ensure that we would no longer have any issues in the futureI appreciate the time you have taken towards this matterIf you have any additional questions you can contact me at [redacted]