We have reached an amicable agreement with the complainant. So far as I understand it, this matter has been resolved to the satisfaction of the complainant and Stoops Buick GMC.*** ***General ManagerALSO: Please note, by email address has been changed from: ***@stoops.com to:
***@stoopsbuickgmc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The dealership owner wants to examine the customer's vehicle. We have video of the vehicle during the entire time the vehicle was in our possession--except when it was in our carwash, which is brushless.We doubt the damage happened here. Nevertheless, in the interest of everyone's peace...
of mind, we're probably going to take care of the scratch.
We have reached an amicable agreement with the complainant. So far as I understand it, this matter has been resolved to the satisfaction of the complainant and Stoops Buick GMC.*** ***General ManagerALSO: Please note, by email address has been changed from: ***@stoops.com to:
***@stoopsbuickgmc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The dealership owner wants to examine the customer's vehicle. We have video of the vehicle during the entire time the vehicle was in our possession--except when it was in our carwash, which is brushless.We doubt the damage happened here. Nevertheless, in the interest of everyone's peace...
of mind, we're probably going to take care of the scratch.