Blueswipe

While the system is able to be integrated with the POS Company with Merchant gift cards did take an extra step from the POS Company to get up and running on his systemWhile the business performed the steps necessary on their end for this integration the POS Company required additional information from the customerIt was at that time the customer opted to go back to a previous providedAs this was beyond the trial time frame it was no longer within the cancellation period [redacted] has been informed that the agreement for the leased equipment is with [redacted] and would need to contact them regarding the lease

In response to the above mentioned case number: arial, sans-serif;"> To whom it may concern, This merchant was quoted and signed a non-cancelable equipment lease agreement for $a month for months for Clover POS stations, kitchen printers, and cash drawers on March 31st, (see supporting document attached) Once equipment was delivered this merchant signed an additional Delivery & Acknowledgement form restating the terms of this payment and term length on April 14th (see supporting document attached) The merchant also signed an additional placement agreement for a contract term of months that was in place if the merchant was to break their equipment agreement with our leasing vendor (see supporting document attached) When we were notified by First Data Global leasing (Leasing Vendor) that the lease payment was rejected we completed a conference call with the merchant to discuss any issuesThe merchant first stated that the rejected charge was due to insufficient fundsHowever once confronted with the information that a 'Stop payment' had been issued to block the charge, thus requiring the merchant proactively contact their bank to have the payments rejected and breaching his equipment contract, he admitted to doing so Our representative, Nathan L [redacted] , went to meet with the merchant and offered a new plan in which the merchant could trade the [redacted] for a different type of equipment with a lower monthly payment, and the merchant refused These POS systems are provisioned for the specific merchant and are not able to be reprogrammed Therefore the equipment can only be used for that specific merchant Regarding the first payment being over $500, this was due to the first payment being prorated for the first partial month and second full month This was explained and in the agreement that the merchant signedPlease let us know if you have any further questions and we look forward to speaking with you soon Respectfully, [redacted] Chief Executive Officer Blueswipe S 12th St, 2nd Fl Richmond, VA Work: (804) 977-xFax: (804) [email protected] Making payment processing simple and affordable for today's business owner

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.After speaking with representatives from the company, they have informed me that despite their failure to deliver a credit card processing system that was compatible with my POS system as promised by their salesman they will not terminate the equipment contract of $and expect me to continue to pay for equipment that cannot be used in my store Regards, [redacted]

We have spoken with the merchant and addressed each of the aforementioned concernsHere is a brief description: Ms*** [redacted] Owner of [redacted] signed up for credit card processing services with our company on October 21st, On approximately January 10th 2016, she ran a customer's card for $The customer then disputed the transaction by contacting their issuing bank and requesting the amount to be charged backThe processor, in accordance with their standard chargeback procedures, then held the funds until the merchant could show proof of the transactionAs the attached documents show, the processing bank did determine that the transaction was valid awarding the chargeback in favor of the merchant and re-depositing the funds on February 24th Additionally, each month a statement has been mailed to the address on file for the merchant detailing all fees chargedMsDebra Owens also confirmed on the phone today (May 10th 2016), that she has been receiving these paper statements with the detailed description of any fees chargedFurthermore, Blueswipe does not use different merchant processing companiesUpon signing the paperwork with Blueswipe before using the service, all fees and names were disclosed (see attached) including the third party leasing company whose name was properly disclosed on all necessary paperworkWe spoke with Ms [redacted] today, May 10th and processed her request to close her account waiving any early termination fees and refunding her last month of fees as a courtesyCustomer support is available during business hours by calling our main office line at (800) 790-option and option for after hours supportPlease contact us with any questions you may have

We have spoken with the merchant and addressed each of the aforementioned concerns. Here is a brief description: Ms. *** [redacted] Owner of [redacted] signed up for credit card processing services with our company on October 21st, 2015. On approximately January 10th 2016,... she ran a customer's card for $2193.00. The customer then disputed the transaction by contacting their issuing bank and requesting the amount to be charged back. The processor, in accordance with their standard chargeback procedures, then held the funds until the merchant could show proof of the transaction. As the attached documents show, the processing bank did determine that the transaction was valid awarding the chargeback in favor of the merchant and re-depositing the funds on February 24th 2016. Additionally, each month a statement has been mailed to the address on file for the merchant detailing all fees charged. Ms. Debra Owens also confirmed on the phone today (May 10th 2016), that she has been receiving these paper statements with the detailed description of any fees charged. Furthermore, Blueswipe does not use 4 different merchant processing companies. Upon signing the paperwork with Blueswipe before using the service, all fees and names were disclosed (see attached) including the third party leasing company whose name was properly disclosed on all necessary paperwork. We spoke with Ms. [redacted] today, May 10th 2016 and processed her request to close her account waiving any early termination fees and refunding her last month of fees as a courtesy. Customer support is available during normal business hours by calling our main office line at (800) 790-1207 option 3 and option 2 for after hours support. Please contact us with any questions you may have.

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Nathan L*** promised me over and over that the highest rates were only charged when cards were manually keyed in, and that I should never have a high rate charge unless I keyed in manually I never once keyed in a credit card manually that I recall, and certainly not equivalent to the number of times that I was charged the high rate The improved offer was a minimal change - it might have saved me $or $a month My main concern was not the application for the ***, though that was annoying, but rather that I was lied to Nathan L*** promised me that I would be paying less overall including the cost of equipment that I was with ***, and instead my costs increased almost 50% He was also unclear about the terms in which I would be able to return the equipment, and provided this information orally and not giving me a copy of the contract to read until after I had signed (based on my research Nathan and/or Blueswipe get a big payout from getting people to sign up with these equipment leasing companies) Same with the merchant agreement, he verbalized the contract and never even mentioned a $cancellation fee Additionally, he was unprofessional and showed up late to every meeting, almost one hour in one case Dishonesty is becoming a theme with this company in their Revdex.com complaints, and it was certainly a theme with my transaction with them I am clearly not satisfied with this outcome. Regards,
*** ***

When *** of *** *** ***, spoke with Sales Rep Nathan L***, he provided a written quote complete with a list of all fees and a cost comparisonThis quote was not and the rates charged were the same as listedThe actual quote & statement are provided as part of this
Revdex.com responseIn the quote we estimated her processing fees to be $Her actual processing fees charged for the two full months she used the service was $for the month of January and $for the month of FebruaryAll fees charged were listed on the cost comparison and quote provided before she used Blueswipe's servicesThe rate categories charged are based on the interchange categories, which are set by the card associations ***, ***, ***, and ***, which Blueswipe does not controlAfter customer service spoke to her and she expressed her concerns about feeling the fees were high they offered to lower her rates below what was originally quoted as a good faith effort to keep her as a client, but the offer was never accepted*** was given a copy of the merchant agreement to look at and review that had disclosed all terms and conditions before she signed. The equipment did have a sensor issue, which *** (the equipment manufacturer) fixed and did ship out several devices to *** at NO additional cost; it was a proper procedure by *** to ship out a new device to assure the merchant's *** wasn't malfunctioning*** main concern at the time seemed to have been centered on a feature that the *** did not provide nor was advertised by the equipment manufacturerIn brief, the device would not allow her returning customers to swipe their card & choose "email receipt" with their email address automatically populatingInstead, she would have to click into "Customers" in the *** and choose the client that was paying which is the common process for a Point of Sale systemNathan visited *** on the dates and times of 02/15/at 8:AM, 02/23/at 2:PM, and 02/24/at 12:PM, to help familiarize her with the Customer app so that she would feel more comfortable with itShe refused to click into the "Customers" app and click her Clients name firstI spoke with *** numerous times, and so did Nathan L***She decided to cancel in the end and go back to her old systemWe did close *** account and waived the $early termination feeShe will have to contact the leasing company directly regarding any concerns relating to her equipment leaseShe can also use the device with another company should she choose

Blueswipe did offer the merchant a trial period of daysWe informed the merchant that we could integrate with their current POS
"">system which was successfully completed and the merchant began processing with our company January of (see statement attached)After getting the merchant completely set up, Blueswipe's Payment Solution Consultant and Manager spent hours trying to get the POS system to integrate the merchant's gift cardsThe POS company kept giving Blueswipe and the Merchant the run around [redacted] decided to go back to their previous providerThis was over the trial periodBlueswipe then could not pickup the leased equipment because it had surpassed the cancellation period[redacted] Market was informed at that point they would have to contact [redacted]) about the leased equipment since that was an agreement between [redacted] and [redacted]Blueswipe closed [redacted]s merchant processing account without an early termination fee and also gave the merchant a refund of $158.55. I have attached the Merchant Processing Application and the Feb Merchant Processing Statement
Sincerely,
Kristen P[redacted]

While the system is able to be integrated with the POS Company with Merchant gift cards did take an extra step from the POS Company to get up and running on his system. While the business performed the steps necessary on their end for this integration the POS Company required additional information from the customer. It was at that time the customer opted to go back to a previous provided. As this was beyond the trial time frame it was no longer within the cancellation period. [redacted] has been informed that the agreement for the leased equipment is with [redacted] and would need to contact them regarding the lease.

Blueswipe did offer the merchant a trial period of 30 days. We informed the merchant that we could integrate with their current POS system which was successfully completed and the merchant began processing with our company January of 2016 (see statement attached)....

After getting the merchant completely set up, Blueswipe's Payment Solution Consultant and Manager spent hours trying to get the POS system to integrate the merchant's gift cards. The POS company kept giving Blueswipe and the Merchant the run around [redacted] decided to go back to their previous provider. This was over the trial period. Blueswipe then could not pickup the leased equipment because it had surpassed the cancellation period. [redacted] Market was informed at that point they would have to contact [redacted] ([redacted]) about the leased equipment since that was an agreement between [redacted] and [redacted]. Blueswipe closed [redacted]s merchant processing account without an early termination fee and also gave the merchant a refund of $158.55. I have attached the Merchant Processing Application and the Feb Merchant Processing Statement. Sincerely, Kristen P[redacted]

In response to the above mentioned case number:To whom it may concern,This merchant was quoted and signed a non-cancelable equipment lease agreement for $305 a month for 48 months for 3 Clover POS stations, 3 kitchen printers, and 3 cash drawers on March 31st, 2015 (see supporting...

document attached)  Once equipment was delivered this merchant signed an additional Delivery & Acknowledgement form restating the terms of this payment and term length on April 14th 2015 (see supporting document attached).  The merchant also signed an additional placement agreement for a contract term of 36 months that was in place if the merchant was to break their equipment agreement with our leasing vendor (see supporting document attached).  When we were notified by First Data Global leasing (Leasing Vendor) that the lease payment was rejected we completed a conference call with the merchant to discuss any issues. The merchant first stated that the rejected charge was due to insufficient funds. However once confronted with the information that a 'Stop payment' had been issued to block the charge, thus requiring the merchant proactively contact their bank to have the payments rejected and breaching his equipment contract, he admitted to doing so. Our representative, Nathan L[redacted], went to meet with the merchant and offered a new plan in which the merchant could trade the [redacted] for a different type of equipment with a lower monthly payment, and the merchant refused.  These POS systems are provisioned for the specific merchant and are not able to be reprogrammed.  Therefore the equipment can only be used for that specific merchant.  Regarding the first payment being over $500, this was due to the first payment being prorated for the first partial month and second full month.  This was explained and in the agreement that the merchant signed.Please let us know if you have any further questions and we look forward to speaking with you soon. Respectfully,[redacted]Chief Executive OfficerBlueswipe3 S 12th St, 2nd FlRichmond, VA 23219Work: (804) 977-1797 x101Fax: (804) [email protected] payment processing simple and affordable for today's business owner.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After speaking with representatives from the company, they have informed me that despite their failure to deliver a credit card processing system that was compatible with my POS system as promised by their salesman they will not terminate the equipment contract of $4247.00 and expect me to continue to pay for equipment that cannot be used in my store.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not recall signing these documents.  I do recall signing a blank IPad with no information and taking the salesman's word for things.  It certainly was not full disclosure.  I believe there are Virginia consumer laws protecting the customer's rights with regards to merchandise being sold under false pretense and not posting their policy appropriately.  The subject equipment does not belong to me.  I understand the lease agreement for the equipment is with Blue Swipe and not me.  They continue to refuse to pick up the equipment and use it for another installation to preserve their investment.  Their statement regarding the fact that the equipment cannot be reprogrammed needs to be clarified and justified.  They just installed two systems several miles away, one being a demo.  They have been given months to pick up the units or provide another credit card terminal.  My company simply cannot justify these systems and no salesman in this capacity should have forced such a sale.  Their interest is not in the interest of the customer and therefore I suggest other customers avoid doing business with Blue Swipe, Eved Systems, or whatever name they choose to do business with.  There is no benefit to either party as Blue Swipe will definitely attempt to "swipe" your funds away.
Regards,
[redacted]

We have spoken with the merchant and addressed each of the aforementioned concerns. Here is a brief description: Ms. [redacted] [redacted] Owner of [redacted] signed up for credit card processing services with our company on October 21st, 2015. On approximately January 10th 2016,...

she ran a customer's card for $2193.00. The customer then disputed the transaction by contacting their issuing bank and requesting the amount to be charged back. The processor, in accordance with their standard chargeback procedures, then held the funds until the merchant could show proof of the transaction. As the attached documents show, the processing bank did determine that the transaction was valid awarding the chargeback in favor of the merchant and re-depositing the funds on February 24th 2016. Additionally, each month a statement has been mailed to the address on file for the merchant detailing all fees charged. Ms. Debra Owens also confirmed on the phone today (May 10th 2016), that she has been receiving these paper statements with the detailed description of any fees charged. Furthermore, Blueswipe does not use 4 different merchant processing companies. Upon signing the paperwork with Blueswipe before using the service, all fees and names were disclosed (see attached) including the third party leasing company whose name was properly disclosed on all necessary paperwork. We spoke with Ms. [redacted] today, May 10th 2016 and processed her request to close her account waiving any early termination fees and refunding her last month of fees as a courtesy. Customer support is available during normal business hours by calling our main office line at (800) 790-1207 option 3 and option 2 for after hours support. Please contact us with any questions you may have.

In response to the above mentioned case number:
arial, sans-serif;">
To whom it may concern,
This merchant was quoted and signed a non-cancelable equipment lease agreement for $305 a month for 48 months for 3 Clover POS stations, 3 kitchen printers, and 3 cash drawers on March 31st, 2015 (see supporting document attached)  Once equipment was delivered this merchant signed an additional Delivery & Acknowledgement form restating the terms of this payment and term length on April 14th 2015 (see supporting document attached).  The merchant also signed an additional placement agreement for a contract term of 36 months that was in place if the merchant was to break their equipment agreement with our leasing vendor (see supporting document attached).  
When we were notified by First Data Global leasing (Leasing Vendor) that the lease payment was rejected we completed a conference call with the merchant to discuss any issues. The merchant first stated that the rejected charge was due to insufficient funds. However once confronted with the information that a 'Stop payment' had been issued to block the charge, thus requiring the merchant proactively contact their bank to have the payments rejected and breaching his equipment contract, he admitted to doing so. 
Our representative, Nathan L[redacted], went to meet with the merchant and offered a new plan in which the merchant could trade the [redacted] for a different type of equipment with a lower monthly payment, and the merchant refused.  
These POS systems are provisioned for the specific merchant and are not able to be reprogrammed.  Therefore the equipment can only be used for that specific merchant.  
Regarding the first payment being over $500, this was due to the first payment being prorated for the first partial month and second full month.  This was explained and in the agreement that the merchant signed.
Please let us know if you have any further questions and we look forward to speaking with you soon. 
Respectfully,
[redacted]
Chief Executive Officer
Blueswipe
3 S 12th St, 2nd Fl
Richmond, VA 23219
Work: (804) 977-1797 x101
Fax: (804) 977-1796
[email protected]
Making payment processing simple and affordable for today's business owner.

We have spoken with the merchant and addressed each of the aforementioned concerns. Here is a brief description: Ms. [redacted] Owner of [redacted] signed up for credit card processing services with our...

company on October 21st, 2015. On approximately January 10th 2016, she ran a customer's card for $2193.00. The customer then disputed the transaction by contacting their issuing bank and requesting the amount to be charged back. The processor, in accordance with their standard chargeback procedures, then held the funds until the merchant could show proof of the transaction. As the attached documents show, the processing bank did determine that the transaction was valid awarding the chargeback in favor of the merchant and re-depositing the funds on February 24th 2016. Additionally, each month a statement has been mailed to the address on file for the merchant detailing all fees charged. Ms. Debra Owens also confirmed on the phone today (May 10th 2016), that she has been receiving these paper statements with the detailed description of any fees charged. Furthermore, Blueswipe does not use 4 different merchant processing companies. Upon signing the paperwork with Blueswipe before using the service, all fees and names were disclosed (see attached) including the third party leasing company whose name was properly disclosed on all necessary paperwork. We spoke with Ms. [redacted] today, May 10th 2016 and processed her request to close her account waiving any early termination fees and refunding her last month of fees as a courtesy. Customer support is available during normal business hours by calling our main office line at (800) 790-1207 option 3 and option 2 for after hours support. Please contact us with any questions you may have.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After speaking with representatives from the company, they have informed me that despite their failure to deliver a credit card processing system that was compatible with my POS system as promised by their salesman they will not terminate the equipment contract of $4247.00 and expect me to continue to pay for equipment that cannot be used in my store.
Regards,
[redacted]

Review: Blueswipe LLC - formerly Eved Systems I just learned - pushes the [redacted] for retail stores. I was originally quoted $74 per month for this app based program and hardware. It was installed in the middle of April 2015. It did not take long to determine this system was not what I was told it was by the sales person Nathan L[redacted]. Many of the features expected in a cash management system are extra charges per month through apps. There are several more issues which allows for employee theft and manipulation. My Front House Manager quickly grew discontent with the system. There are many flaws with the system and some of the issues were emailed to Eved Systems. On April 28th, I called them and told them to take the machines out of the restaurant. I told them this shortly after receiving a bill for over $500 and subsequent payments of over $350 per month. I never paid for the equipment and told them on multiple occasions to replace the equipment with a standard credit card terminal. There were several phone conversations of them trying to convince me I was stuck with the machines. The the senior members of the company called and threatened me by extortion and threats. Recently I received a collection notice for $18748.16. I called the leasing agent and they said the contract was closed and Eved Systems initiated the purchase and the equipment belongs to them. Blueswipe has abandoned the equipment and is attempting to charge me multiple times its worth.Desired Settlement: Blueswipe needs to come get their equipment out of the store and discontinue bogus collection attempts through collection agency Commonwealth Financial Solutions Inc.

Business

Response:

In response to the above mentioned case number:

Review: Blueswipe offered [redacted] a trial period of its merchant services. Services were determined to be technologically incompatible with [redacted]'s Point of Sale system. After offering Blueswipe feedback and 45 days to resolve the technological problems, [redacted] requested termination of services on the grounds that Blueswipe had failed to deliver a credit card processing solution that met the needs of [redacted] as promised by its salesman. [redacted] requested that Blueswipe pick up its leased equipment, terminate the services and return the original contract to [redacted]. Multiple email exchanges and telephone conversations over the last 90 days have failed to elicit the requested action. Though Blueswipe concedes that its technology is incompatible with [redacted] Point of Sale system, Blueswipe has not retrieved its equipment and continues to charge [redacted] a leasing fee for the inoperable card swipes through a previously authorized ACH transfer.Desired Settlement: It is requested that Blueswipe retrieve its equipment, refund the leasing fees that have been charged and return the original contract to [redacted].

Business

Response:

Blueswipe did offer the merchant a trial period of 30 days. We informed the merchant that we could integrate with their current POS system which was successfully completed and the merchant began processing with our company January of 2016 (see statement attached). After getting the merchant completely set up, Blueswipe's Payment Solution Consultant and Manager spent hours trying to get the POS system to integrate the merchant's gift cards. The POS company kept giving Blueswipe and the Merchant the run around [redacted] decided to go back to their previous provider. This was over the trial period. Blueswipe then could not pickup the leased equipment because it had surpassed the cancellation period. [redacted] Market was informed at that point they would have to contact [redacted] ([redacted]) about the leased equipment since that was an agreement between [redacted] and [redacted]. Blueswipe closed [redacted]s merchant processing account without an early termination fee and also gave the merchant a refund of $158.55. I have attached the Merchant Processing Application and the Feb Merchant Processing Statement. Sincerely, Kristen P[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

After speaking with representatives from the company, they have informed me that despite their failure to deliver a credit card processing system that was compatible with my POS system as promised by their salesman they will not terminate the equipment contract of $4247.00 and expect me to continue to pay for equipment that cannot be used in my store.

Regards,

Business

Response:

While the system is able to be integrated with the POS Company with Merchant gift cards did take an extra step from the POS Company to get up and running on his system. While the business performed the steps necessary on their end for this integration the POS Company required additional information from the customer. It was at that time the customer opted to go back to a previous provided. As this was beyond the trial time frame it was no longer within the cancellation period. [redacted] has been informed that the agreement for the leased equipment is with [redacted] and would need to contact them regarding the lease.

Review: A Rep from Blue Swipe came into our work for us to change our credit card machine over to them. He did not tell us that his company is involved with fee's with 4 other merchant card companies. They have held our money, charged us fee's that we don't know why and no documentation. We are up to $5,000.00 now with them taking $2193.00 from us and then every month $116.34 plus more without any type of invoicing to let us know why. The reason I'm contacting you is to help get our money back and it's because they misrepresent "their Service" to consumers. They do not let you know that there are other companies that are involved or take fee's out of your bank. Then when you call them you have 15 different phone numbers to call. Blue Swipe does NOT help you at all, they send you around and around. I don't think it's fair that they can get by with misrepresentation of WHAT they do. We have told them to cancel our service and they said they would fax me paper work and has not, than they gave me other numbers to the "other" companies associated with them that I don't have a contract with to call and cancel with them.Desired Settlement: Money back that owed to us and cancel our service.

Business

Response:

We have spoken with the merchant and addressed each of the aforementioned concerns. Here is a brief description: Ms. [redacted] Owner of [redacted] signed up for credit card processing services with our company on October 21st, 2015. On approximately January 10th 2016, she ran a customer's card for $2193.00. The customer then disputed the transaction by contacting their issuing bank and requesting the amount to be charged back. The processor, in accordance with their standard chargeback procedures, then held the funds until the merchant could show proof of the transaction. As the attached documents show, the processing bank did determine that the transaction was valid awarding the chargeback in favor of the merchant and re-depositing the funds on February 24th 2016. Additionally, each month a statement has been mailed to the address on file for the merchant detailing all fees charged. Ms. Debra Owens also confirmed on the phone today (May 10th 2016), that she has been receiving these paper statements with the detailed description of any fees charged. Furthermore, Blueswipe does not use 4 different merchant processing companies. Upon signing the paperwork with Blueswipe before using the service, all fees and names were disclosed (see attached) including the third party leasing company whose name was properly disclosed on all necessary paperwork. We spoke with Ms. [redacted] today, May 10th 2016 and processed her request to close her account waiving any early termination fees and refunding her last month of fees as a courtesy. Customer support is available during normal business hours by calling our main office line at (800) 790-1207 option 3 and option 2 for after hours support. Please contact us with any questions you may have.