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Bluff City Road Service

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Bluff City Road Service Reviews (1)

Called [redacted] for a jump start. Bluff City Auto Service responded. Jump failed as intake plennum exploded and pieces flew through air. Intake plennum exploded on Nov XX XXXX. Technician, [redacted], apologized for his error and gave me contact information for his boss, [redacted] of [redacted] (seems he also owns Bluff City Road Service LLC and they operate out of the same address in [redacted]) so that his boss could "make it right" with me. I contact Mr. [redacted], who kept repeating "no neglience" on his company's part. I filed a damage complaint with [redacted] to which he responded with a recall document saying this is a known problem with my make/model/yer of vehicle. Have confirmed twice with GM my VIN has never been involved in a recall, and the problem did not involve my model year. I turned in evidence of this fact from researching the internet, having my mechanic state what was found after repairing the car. [redacted] said they could not continue mediation and that I would have to [redacted] Mr. [redacted] to recover the repair costs (including new battery). The [redacted] field supervisor, [redacted], has refused to return phone calls and have never seen my car nor the recovered parts. Mr. [redacted] owns several [redacted] approved businesses (repair shops, tow companies). This may explain why [redacted] of the [redacted] finds itself in a position where they cannot mediate the complain, perhaps due to conflict of interest.Desired SettlementTo be reimbursed the repair and battery replacement expenses caused by damage by [redacted] $862.19. I have been working with [redacted] since November and was last in contact with them today. I last spoke with [redacted] on February 8 2016 and was told to speak to [redacted] in the future not him.Business Response /* (1000, 9, 2016/**/25) */The government is looking into this particular problem with the car involved. Jump starting a vehicle will NOT make the intake explode on a car. There is a [redacted] recall #[redacted]XXXXXX opened 10/22/2002. It states that "these vehicles are equipped with defective fuel regulators...and defective fuel pressure regulators with leaking diaphragms that can provide a source of fuel to produce a combustible air-fuel mixture in the manifold." The issue that occurred with this car is not our responsibility. If [redacted] felt that this was my fault, they would have paid for the repair and deducted the payments out of what they pay me. I have ONE business that [redacted] contracts and nothing else. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Upon review of the (1) [redacted] recall #[redacted]XXXXX dated March 9, XXXX (X) the [redacted] Action # **XX-XXX filed on 10/22/2002 and (3) 02/12/20** Office of [redacted] regarding the **XX-XXX [redacted] (all available online at the [redacted] website) one will note that my make/model was never a part of the recall. Thus these complaints are NOT APPLICABLE to my car. My mechanic has has confirmed through 2 different ** sources that my * has never been a subject of any recall, including one regarding a defective fuel regulator. On the contrary, the service invoice for repairing my vehicle reads "performed diagnosis and found the intake mainifold to have exploded. Either the vehicle was jumped off backwards causing the [redacted] to short causing fuel to dump into the manifold or the vehicle was overly flooded by pressing the throttle". Thus, his conclusion conflicts with the other business's claim that jump starting a vehicle will NOT make the intake explode on a car.I will scan and forward these documents to you by the end of this week. The evidence supports my claim that I am entitled to a full refund from Bluff City Road Service. Final Business Response

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Description: Road Service-Automotive

Address: 7970 Patriot Dr, Cordova, Tennessee, United States, 38018-2266

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