Bluffton News Publishing and Printing

The company has worked with us to resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Assigned ID [redacted] March 7, 2017 Revdex.com Upstate South Carolina[redacted]408 North Church Street Suite CGreenville, SC 29601Dear Ms. [redacted],We have done a complete review of Mr. [redacted]’s recent complaint to your agency. We have determined the following findings. The original transmission repair was completed on December 13, 2013.  During the three years since his repair we have serviced Mr. [redacted]s vehicle for automotive issues that are unrelated to any transmission repairs.We did check the first transmission issue since his original repair on December 5, 2016 which was one year out of warranty.  None of the previous repairs were found to be related to the original transmission repair.  At this time, we told Mr. [redacted] that we would inspect the transmission further and give him consideration on any needed items or repairs. However, if repairs were needed they would not be covered by the original warranty since it was one year out of warranty.  Mr. [redacted] declined any possible transmission inspection at this time to determine the problem and its origin.  Upon receipt of the letter from Revdex.com regarding repairs that had been completed at a later date by [redacted] we did call them directly to investigate the items and clarify the items that were addressed.  They did state that over the last three years a bolt had come loose on the transfer gears and that of course is an item that sometimes occurs on this type of transmission.  [redacted] stated that they did rectify the item at no charge at this time.Again, we had offered to inspect the vehicle initially for Mr. [redacted] which would have led to these findings however he did decline to consider at that time. Mr. [redacted] choose to have this review at another location and we are happy that Mr. [redacted]s items are corrected by the means he choose to move forward with.Mr. Transmission has honored all original repairs, services and warranty periods regarding Mr. [redacted]s transmission and vehicle.  Therefore, we deem this case and service rectified beyond all contracts, ethical standards and legal requirements.If you have any further questions or concerns, please do not hesitate to contact me. Warm regards, Dean B[redacted]Mr. Transmission864-[redacted]