Everything in my previous response is correct. The customer made multiple promises and failed to deliver on all of them. We were told three different stories and he promised to pay in full on multiple dates. We have yet to receive full payment. It has been a month since we notified him of his bounced check.To address his concern with his family, our manager was expressing to him that our business is to sell him gas and for him to pay us for it. I'm not familiar with what is going on in his personal life. That is not my business. We maintain a professional attitude and do not let personal politics cloud our judgement. We actually made concessions for him, breaking our policies, allowing a delivery of gas BEFORE he paid for his bad check. That is not something we normally do.If the customer was truly concerned, his family's safety was put at risk from a random person reconnecting our gas tanks to his house without our knowledge. Any gas work should be done by a qualified technician, including performing a NFPA mandated Gas Check But we have no idea who was tampering with our equipment. The customer claims he also has no idea. Gas work done by a random person is dangerous for him and for his neighbors.Because of payment concerns, a bounced check, a continued outstanding bill, and the customer (or someone) having tampered with our equipment, we no longer feel comfortable doing business with John and encourage he find another propane provider. There are many options in the area.
Everything in my previous response is correct. The customer made multiple promises and failed to deliver on all of them. We were told three different stories and he promised to pay in full on multiple dates. We have yet to receive full payment. It has been a month since we notified him of his bounced check.To address his concern with his family, our manager was expressing to him that our business is to sell him gas and for him to pay us for it. I'm not familiar with what is going on in his personal life. That is not my business. We maintain a professional attitude and do not let personal politics cloud our judgement. We actually made concessions for him, breaking our policies, allowing a delivery of gas BEFORE he paid for his bad check. That is not something we normally do.If the customer was truly concerned, his family's safety was put at risk from a random person reconnecting our gas tanks to his house without our knowledge. Any gas work should be done by a qualified technician, including performing a NFPA mandated Gas Check But we have no idea who was tampering with our equipment. The customer claims he also has no idea. Gas work done by a random person is dangerous for him and for his neighbors.Because of payment concerns, a bounced check, a continued outstanding bill, and the customer (or someone) having tampered with our equipment, we no longer feel comfortable doing business with John and encourage he find another propane provider. There are many options in the area.