From: <[redacted]@milanjdiamonds.com>Date: Sat, Jun 18, 2016 at 1:41 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: Revdex.com <[email protected]>To whom it may concern,Good afternoon. I am writing you, as the clients just left our store. We effected a settlement with the clients, refunding them for the diamond, and they kept the mounting, as it is they who damaged it. Further, after reading their response to mine, they now understand the math of the original sales receipt.Thank you for being the intermediary for us; we take our A+ rating very seriously, and wish to maintain it.Respectfully,David M.David M[redacted]Vice-President, Business Manager4th Generation JewelerGIA Graduate Gemologist, earned in residenceGraduate, GIA Colored Stone grading system and AppraisalsPersonal property appraiser, International Society of AppraisersMember, Gemmological Association of Great BritainSelected partner, Forevermark Diamonds by De BeersMember, America's Best JewelersMilanj Diamondswww.milanjdiamonds.com[redacted]
Revdex.com,Thank you for the opportunity to respond to this complaint. As you state, there are generally varying sides to a story. We have great respect for your organization protecting the interests of both the consumer and the business.In September of 2014, the client and her fiancee...
came into our store to purchase wedding bands. Their selections were for a [redacted] eternity diamond band in her exact size, and for the gentleman, a [redacted] wedding band, made specifically for his size. Allow me to state that neither the lady's size nor the gentleman's size is of the "average" size, consequently why both rings had to be made for them. Further, on this day, as a token of our appreciation for the opportunity to have earned their confidences and trust, we refinished a ring for her, a ring not from Milanj Diamonds, at no expense.The rings were ordered, and upon both rings being completed, approximately 3 weeks later, the client was notified of their availability.We turn the page of a new year; come June 2, 2015, Milanj Diamonds was contacted regarding the wedding bands. The fiancee stated that the wedding was canceled. and that there was no need for the rings. As you will see stated on the bottom of our sales receipts, as it is within our very store and in the public domain on our web site, special order sales are final. For the obvious reason, of course, the rings were made for that individual(s). Despite that, and attempting to be a gracious individual, I waived the finality of the sale, allowing for the client to use said monies against anything else within our store. Without an expiration, I may add. It was only today, July 14th, that great exception was taken, along with inappropriate and inaccurate comments being espoused. Regardless of how I am being spoken to, I will stand by my offer of allowing a full store credit. These monies may be used as the client(s) see fit. I ask that the Revdex.com affirm my position. In advance, I thank you.Respectfully,David M[redacted] GIA G.G., I.S.A.Business Manager
Good afternoon. Thank you for the opportunity to respond to this complaint.The client's purchased a loose diamond and a mounting for said diamond from us. Our master jeweler of close to 21 years hand-assembled their ring, setting the center diamond, as well as sizing the ring for the fiancee....
Saturday of last week they picked up said ring, pristine in condition.On Sunday, the next day, they brought the ring in, with a prong literally sheared, or broken, away from the mounting, and consequently, a diamond missing. Our warranty and guarantee, as is all of the designers we represent, is protection for life against defects in make or workmanship. What these clients did is very similar to someone who just purchased a new car, and hit the side of their garage while backing out. The damage they did is not a defect, but rather an accident they caused.That said, and in the spirit of wanting to do all I could for the clients, I offered to order a brand new mounting for them, AND refund them one-half of what they paid for the mounting. The damage they caused, but to take a harsh stanch with them will see them never come to our store again. I remain willing to replace the mounting with a new one. and refund them one-half of what they paid. But nothing further than that will be forthcoming.Respectfully,David M[redacted]
We have refunded all of her monies. David M[redacted]
From: <[redacted]@milanjdiamonds.com>Date: Sat, Jun 18, 2016 at 1:41 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: Revdex.com <[email protected]>To whom it may concern,Good afternoon. I am writing you, as the clients just left our store. We effected a settlement with the clients, refunding them for the diamond, and they kept the mounting, as it is they who damaged it. Further, after reading their response to mine, they now understand the math of the original sales receipt.Thank you for being the intermediary for us; we take our A+ rating very seriously, and wish to maintain it.Respectfully,David M.David M[redacted]Vice-President, Business Manager4th Generation JewelerGIA Graduate Gemologist, earned in residenceGraduate, GIA Colored Stone grading system and AppraisalsPersonal property appraiser, International Society of AppraisersMember, Gemmological Association of Great BritainSelected partner, Forevermark Diamonds by De BeersMember, America's Best JewelersMilanj Diamondswww.milanjdiamonds.com[redacted]
Revdex.com,Thank you for the opportunity to respond to this complaint. As you state, there are generally varying sides to a story. We have great respect for your organization protecting the interests of both the consumer and the business.In September of 2014, the client and her fiancee...
came into our store to purchase wedding bands. Their selections were for a [redacted] eternity diamond band in her exact size, and for the gentleman, a [redacted] wedding band, made specifically for his size. Allow me to state that neither the lady's size nor the gentleman's size is of the "average" size, consequently why both rings had to be made for them. Further, on this day, as a token of our appreciation for the opportunity to have earned their confidences and trust, we refinished a ring for her, a ring not from Milanj Diamonds, at no expense.The rings were ordered, and upon both rings being completed, approximately 3 weeks later, the client was notified of their availability.We turn the page of a new year; come June 2, 2015, Milanj Diamonds was contacted regarding the wedding bands. The fiancee stated that the wedding was canceled. and that there was no need for the rings. As you will see stated on the bottom of our sales receipts, as it is within our very store and in the public domain on our web site, special order sales are final. For the obvious reason, of course, the rings were made for that individual(s). Despite that, and attempting to be a gracious individual, I waived the finality of the sale, allowing for the client to use said monies against anything else within our store. Without an expiration, I may add. It was only today, July 14th, that great exception was taken, along with inappropriate and inaccurate comments being espoused. Regardless of how I am being spoken to, I will stand by my offer of allowing a full store credit. These monies may be used as the client(s) see fit. I ask that the Revdex.com affirm my position. In advance, I thank you.Respectfully,David M[redacted] GIA G.G., I.S.A.Business Manager
Good afternoon. Thank you for the opportunity to respond to this complaint.The client's purchased a loose diamond and a mounting for said diamond from us. Our master jeweler of close to 21 years hand-assembled their ring, setting the center diamond, as well as sizing the ring for the fiancee....
Saturday of last week they picked up said ring, pristine in condition.On Sunday, the next day, they brought the ring in, with a prong literally sheared, or broken, away from the mounting, and consequently, a diamond missing. Our warranty and guarantee, as is all of the designers we represent, is protection for life against defects in make or workmanship. What these clients did is very similar to someone who just purchased a new car, and hit the side of their garage while backing out. The damage they did is not a defect, but rather an accident they caused.That said, and in the spirit of wanting to do all I could for the clients, I offered to order a brand new mounting for them, AND refund them one-half of what they paid for the mounting. The damage they caused, but to take a harsh stanch with them will see them never come to our store again. I remain willing to replace the mounting with a new one. and refund them one-half of what they paid. But nothing further than that will be forthcoming.Respectfully,David M[redacted]