Blum, Robert

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not agree with the response I called MrMcCracken yesterday to see about the fixing the back door I did not say it has been leaking for years I said because it is rotting on the right hand side, water is getting to the door somehow I noticed it leaking after a bad rain storm we had a few weeks ago I said it was possible it could have been leaking longer because the floor is rotted under the rug and I didn't realize it until I had to clean up the water As for the siding, I was charged to have that repaired after the wind storm There is siding coming down now but if he won't fix the door then he won't fix the siding, either I also did not state that I didn't like the casement windows I liked them but all of them warped I was then told by *** and by MrMcCracken that double hung windows would have to be placed in my house MrMcCracken and *** made all of the arrangements But since the *** windows were replaced with ***, he now states his warranty has been null and void I called yesterday to find out when they could come to fix the leaking door and he said I could talk to his attorney Every time I asked him a question, he said you will have to wait for a letter from my attorney MrMcCracken is a very difficult man to deal with He talks over you constantly and doesn't listen to anything you have to say He continually talks down to me and takes the posture that he's in charge and I don't really care what you have to say
Regards,
*** ***

Tell us wh Superior was hired on two separate occasions by Ms*** in 2005. In May we were hired to cover exposed wood( trim and soffit) on her house. Five months later she hired us again, this time to replace her windows and a back door.In we received a call that the wind
storm this area suffered after Hurricane Ike damaged her soffits. We promptly inspected the soffits and repaired them. We have never since heard from Ms*** about the soffits or siding.Shortly after installing the windows in 2005, Ms*** made a warranty claim on them stating the windows did not operate properly. We inspected and found that there were manufacturing defects in the casement windows. We replaced all of the casement windows in the house with casement windows from a different manufacturer, ***. The work was done within weeks after first contact.A few months after the replacement windows were installed Ms*** stated she did not like the new windows. We offered to inspect and replace. Ms*** declined, stating she did not want Superior coming out to the house. We then contacted the manufacturer, ***. *** also has a products warranty on the windows and agreed to replace the windows. *** contacted Ms*** directly to have her pick out new double hung windows and schedule installation of the same. We had no involvement in the acquisition or installation of the double hung windows in the *** house. Furthermore we had not heard from Ms*** about the matter until two days ago when she said her door has been leaking for years and she has problems with the windows. We have offered to inspect the door and repair or replace it if the materials or workmanship failed. She has not responded to the offer.We have directed Ms*** to contact *** as it was the company that provided her with the double hung windows and performed the installation.On every occasion we were contacted by Ms*** regarding warranty issues, we have responded promptly and professionally. In each case where we provided labor or materials, we have honored our warranty and offered replacement products at no charge to Ms***y here