Blush Magazine

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] As stated by Blush Magazine Inc/ Najla E [redacted] in her response, we did not receive “exactly what was purchased”? I confused by this statement? We didn’t, hence why we contacted you within the first weeks on wanting to cancel service and receive a refund? Which I have been constantly asking forOne thing that has been consistent is, I have been asking for the same thing “cancel and refund” my money.All the issues/problems were brought up within weeks of pre-paying for a year of "Blush Online Vendor Listing subscription" to Blush Magazine Inc/ Najla E [redacted] to resolveBlush Magazine Inc/ Najla E [redacted] were not interested in resolving the issues/problems/cancellations that were brought to her attention as the owner and publisher of Blush Magazine IncI have never heard of a business in Alberta who does not have a cancellation policy or works with their customers to make things rightWhy have a customer who doesn’t want to be a customer? Especially since Blush Magazine Inc/ Najla E [redacted] were aware we were not interested in being a customer for numerous reasonsI was surprised by the behavior and lack of customer service when the issues were brought to Najla attention and my concern on cancelling serviceAll I wanted was to cancel and have a refund, nothing moreNajla didn’t provide any alternatives nor wanted to resolve this matterAll she wanted was to have our money and continue to treat me poorly for not wanting to be a customer? As a consumer, I have the right to request a cancellation of services and a refund, whether it be full or partial Especially since ample noticed of 11+ months was provided to Blush Magazine Inc/ Najla E [redacted] in writingNo contract was signed when a month pre-payment was provided to Blush Magazine Inconline via ***Blush Magazine Inc/ Najla E [redacted] had plenty of time and quite early notification to cancel the service and refund all or a partial amount since we pre-paid a year Blush Magazine Inc/ Najla E [redacted] chose not to work with us on this matter and easily could have provided a refund and cancelled our "Blush Online Vendor Listing subscription" service, however Najla chose not toNajla E [redacted] even stated she would provide an extra month of “online service” and didn’t even honor that? I have been patient, understanding and more than fair in this matter with this struggling magazine, its Blush Magazine Inc/ Najla E [redacted] who chose to be difficult and it’s plenty of excuses of “no refunds”, “we don’t cancel service” , “we never promised that” “ we don’t do contracts” etcetcI will never understand why a small business would continue to drag this on and not do the right thing that has been asked from them for quite some time, which is to terminate service and refund my moneyThis isn’t a new revolution and Najla has been made aware of this weeks in to our months of service? We provided many alternatives and solutions to Blush Magazine Inc/ Najla E [redacted] to terminate and to provide a full or partial refund, which is the role this business should have taken on and didn’tI was sympathetic hence why as a consumer I provided fair solutions to finally resolve this matterI wanted it to be beneficial for both of us and for both of us to go our own way.Stating the email we received on May 1,that my account has been cancelled and a refund was issued for $is a poor excuse and to blame it on “auto generated” email is patheticIf this was factual, when I contacted Blush Magazine Inc/ Najla E [redacted] on May and May 31, asking where my refund is pertaining to the May 1, email, an ethical business would have responded that it was their error, an apology etcetcAt no time did Blush Magazine Inc/ Najla E [redacted] respond to my emails or call me to state the email I received from Blush Magazine Inc/ Najla E [redacted] on my refund was or incorrect? To state now On June 23, it was a “miss-communication” and “computer generated” is their error, surely not mineNot sure how a refund email can be a “miss-communication” since it’s clear that it states my account is cancelled and “my refund was processed”, which I have been asking for over a year nowYou would think since I have been constantly asking for the same thing, it would have been done by now? It was never refunded back to me and your email on May 1, stating “refund has been processed” is since no refund was processed hence why I followed up twice to find out where it is at the discretion of my bank, who did not receive the refund processed in a timely matter, which needed to be done within days and it still hasn’t been? It is not my issue as a consumer that the proper business tools are not in place, if it truly was an error I surely would have received a response when I was inquiring where my refund was that “was processed”Instead I never received anything and Blush Magazine Inc/ Najla E [redacted] just expected me to go away, when it’s been made clear I will not till the refund I have been asking for gets processed.I’ve been looking to resolve this matter for quiet sometimeNot once did I receive or call from Blush Magazine Inc/ Najla E [redacted] for a solution to resolve this matter in the last monthsI am the one who continues trying to resolve this matter and provide solutions that are fair and acceptable to both partiesBlush Magazine Inc/ Najla E [redacted] has choose to ignore most contact and the times she has responded has not been in a professional or timely matterI have been patient and don’t understand why a business would want to have an unhappy customer, when given the opportunity to provide that customer a refund and termination of service? The resolution that Blush Magazine Inc/ Najla E [redacted] has presented is not acceptedI would need to spend more money, be an unsatisfied customer all over again to receive a little discount and deal with this non-sense all over again? This is not a resolutionWhy would a small business suggest this when its been very clear that Blush Magazine Inc/ Najla E [redacted] are not interested in a resolution that is fair for both partiesAsking me to spend more money for a discount isn’t a resolution? Especially since your "Blush Online Vendor Listing subscription" does not even have that vendor category listed on your website if I choose to be a customer again, which I am not? This is not an accepted resolution at all nor one I would acceptA resolution is something that both parties need to agree too and is fair for both partiesMe spending more money, is not a resolution, its more money for you and not in my best interest or fairI'm rejecting this offer

All Blush Magazine vendor listing and print ad purchases are final and non-refundable, which is clearly stated on our site before every client makes an ad purchase (Please see attached screen shot of the Blush Magazine ad submission page stating that "Ad sales are non-refundable"). [redacted]...

purchased a one-year vendor listing ad from Blush Magazine on May 1, 2016 for $260.40, [see attached vendor listing page]. Blush Magazine published [redacted]'s ad for one year from May 1, 2016 to May 1, 2017 an in two print publications FW2016 and SS2017. So [redacted] received exactly what it had purchased.The email that is referenced in this complaint is an auto-generated email that is automatically sent to customers once a customer cancels the auto renewal option for his/her Ad. Please note the date on the email referenced in the complaint is a year after [redacted] purchased an ad. Therefore, the refund referenced in that email is for any pre-payment a customer makes to renew their current ad, which would have been $260.40 to renew [redacted]'s for another year (2017-2018). In this case, [redacted] did not make any such prepayment and therefore no refund is due. The only payment that [redacted] made was for $260.40 on May 1, 2016 for the purchase of the ad, which as stated on our website and in multiple emails to [redacted] is non-refundable. We apologize for any confusion this auto-generated email may have caused and have changed the wording of the email to avoid the re-occurrence of such confusion in the future. As a one-time courtesy, Blush Magazine is willing to offer [redacted] a 25% discount off our regular rate for a one year directory listing ad.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]As stated by Blush Magazine Inc/ Najla E[redacted]  in her response, we did not receive “exactly what was purchased”? I confused by this statement?  We didn’t, hence why we contacted you within the first 3 weeks on wanting to cancel service and receive a refund? Which I have been constantly asking for. One thing that has been consistent is, I have been asking for the same thing “cancel and refund” my money.All the issues/problems were brought up within 3 weeks of pre-paying for a year of "Blush Online Vendor Listing subscription" to Blush Magazine Inc/ Najla E[redacted] to resolve. Blush Magazine Inc/ Najla E[redacted] were not interested in resolving the issues/problems/cancellations that were brought to her attention as the owner and publisher of Blush Magazine Inc. I have never heard of a business in Alberta who does not have a cancellation policy or works with their customers to make things right. Why have a customer who doesn’t want to be a customer? Especially since Blush Magazine Inc/ Najla E[redacted] were aware we were not interested in being a customer for numerous reasons. I was surprised by the behavior and lack of customer service when the issues were brought to Najla attention and my concern on cancelling service. All I wanted was to cancel and have a refund, nothing more. Najla didn’t provide any alternatives nor wanted to resolve this matter. All she wanted was to have our money and continue to treat me poorly for not wanting to be a customer? As a consumer, I have the right to request a cancellation of services and a refund, whether it be full or partial.  Especially since ample noticed of 11+ months was provided to Blush Magazine Inc/ Najla E[redacted] in writing. No contract was signed when a 12 month pre-payment was provided to Blush Magazine Inc. online via [redacted]. Blush Magazine Inc/ Najla E[redacted] had plenty of time and quite early notification to cancel the service and refund all or a partial amount since we pre-paid a year.  Blush Magazine Inc/ Najla E[redacted] chose not to work with us on this matter and easily could have provided a refund and cancelled our   "Blush Online Vendor Listing subscription" service, however Najla chose not to. Najla E[redacted] even stated she would provide an extra month of “online service” and didn’t even honor that?  I have been patient, understanding and more than fair in this matter with this struggling magazine, its Blush Magazine Inc/ Najla E[redacted] who chose to be difficult and it’s plenty of excuses of “no refunds”, “we don’t cancel service” , “we never promised that” “ we don’t do contracts” etc. etc. I will never understand why a small business would continue to drag this on and not do the right thing that has been asked from them for quite some time, which is to terminate service and refund my money. This isn’t a new revolution and Najla has been made aware of this 3 weeks in to our 12 months of service? We provided many alternatives and solutions to Blush Magazine Inc/ Najla E[redacted] to terminate and to provide a full or partial refund, which is the role this business should have taken on and didn’t. I was sympathetic hence why as a consumer I provided fair solutions to finally resolve this matter. I wanted it to be beneficial for both of us and for both of us to go our own way.Stating the email we received on May 1,2017 that my account has been cancelled and a refund was issued for $260.40 is a poor excuse and to blame it on “auto generated” email is pathetic. If this was factual, when I contacted Blush Magazine Inc/ Najla E[redacted] on May 16 and May 31, 2017 asking where my refund is pertaining to the May 1, 2017 email, an ethical business would have responded that it was their error, an apology etc. etc. At no time did Blush Magazine Inc/ Najla E[redacted] respond to my emails or call me to state the email I received from Blush Magazine Inc/ Najla E[redacted] on my refund was false or incorrect? To state now On June 23, 2017 it was a “miss-communication” and “computer generated”  is their error, surely not mine. Not sure how a refund email can be a “miss-communication” since it’s clear that it states my account is cancelled and “my refund was processed”, which I have been asking for over a year now. You would think since I have been constantly asking for the same thing, it would have been done by now?  It was never refunded back to me and your email on May 1, 2017 stating “refund has been processed” is false since no refund was processed hence why I followed up twice to find out where it is at the discretion of my bank, who did not receive the refund processed in a timely matter, which needed to be done within 14 days and it still hasn’t been? It is not my issue as a consumer that the proper business tools are not in place, if it truly was an error I surely would have received a response when I was inquiring where my refund was that “was processed”. Instead I never received anything and Blush Magazine Inc/ Najla E[redacted] just expected me to go away, when it’s been made clear I will not till the refund I have been asking for gets processed.I’ve been looking to resolve this matter for quiet sometime. Not once did I receive or call from Blush Magazine Inc/ Najla E[redacted] for a solution to resolve this matter in the last 12 months. I am the one who continues trying to resolve this matter and provide solutions that are fair and acceptable to both parties. Blush Magazine Inc/ Najla E[redacted] has choose to ignore most contact and the times she has responded has not been in a professional or timely matter. I have been patient and don’t understand why a business would want to have an unhappy customer, when given the opportunity to provide that customer a refund and termination of service?  The resolution that Blush Magazine Inc/ Najla E[redacted] has presented is not accepted. I would need to spend more money, be an unsatisfied customer all over again to receive a little discount and deal with this non-sense all over again? This is not a resolution. Why would a small business suggest this when its been very clear that Blush Magazine Inc/ Najla E[redacted] are not interested in a resolution that is fair for both parties. Asking me to spend more money for a discount isn’t a resolution? Especially since your "Blush Online Vendor Listing subscription" does not even have that vendor category listed on your website if I choose to be a customer again, which I am not? This is not an accepted resolution at all nor one I would accept. A resolution is something that both parties need to agree too and is fair for both parties. Me spending more money, is not a resolution, its more money for you and not in my best interest or fair. I'm rejecting this offer.