Blush Moving Reviews (1)
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Blush Moving Rating
Description: Moving & Storage Company, Moving Services - Labor & Materials
Address: 2731 Via Orange Way #111, Spring Valley, California, United States, 91978
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www.blushmoving.com
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Review: Shipment Documents: Carrier did not provide a copy of the "Your Rights And Responsibilities When You Move" pamphlet.
Estimates/Final Charges: Carrier did not honor a binding estimate. On the day of the move less than an hour before the movers were to report to location, the sales rep [redacted], called demanding and increase of the total binding estimate of 20% or he would cancel the move. I had no time to have another company come to do the move on the same day. The sales rep was rude and belligerent and would not connect me to his manager. Unauthorized charges were made to my credit card.
Service: Movers used worn wardrobe boxes. Promised that new boxes would be used. When addressing my complaint to Mr. [redacted], he dismissed it by stating that nothing was wrong with the boxes. After sharing that the binding estimate stated new boxes, he promised to personally repack the used boxes once my goods were brought to their storage location. The movers required assistance in properly documenting the boxes they packed to match inventory sheet.
Loss and Damage: There were significant loss and/or damage to the contents of the shipment. Estimated amount of loss and damage: $1,150.
Claim Settlement: I contacted mover/carrier the day of delivery to report missing item. Carrier is not responding to a filed complaint and inquiries. It is difficult to get a response by calling the home office and emails have bounced back. Promised full value protection coverage for loss/damage. It's been more than 8 weeks since my claim was submitted for loss and damaged items and no resolution.Desired Settlement: 1) Carrier/mover honor original estimate and refund the difference.
2) Process claim and payment for loss and damage of household items.