Initial Business Response / [redacted] (1000, 6, 2015/10/23) */ Please see my response below to rectify these issues for o [redacted] it was a pleasure meeting you todayHere is a list of items that we agreed to complete from our walk this morning Replace cladding around the bottom of the bay window at the rear of the houseThis is approximately LFAs I stated in our meeting we will match what is existing but the new cladding will most likely not match perfect due to the age and fading of what is in place Repair hole in siding on the left side of the bay window above trimPer our conversation we will remove the 1xand replace it with a 1xto cover the damaged areaWe will then paint it to match what is existing We have agreed to reimburse the cost to replace your microwave We are in the process of finding out the valuation of the solar panels that was on your homeThese panels were inoperable so the value will be based on thatOnce we receive the value from a solar company I will pass that information on to you along with a reimbursement of that value I believe that this is everything we discussed todayIf there is anything I may have missed please let me know and I will add it to the listI will inform you ahead of time when someone will be heading to your home to complete these itemsIf you have any questions feel free to contact me at any time Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sorry! I just got promises, many emails and phone calls
11/16/Response to case #Blusky Restoration made our initial contact with Mr and Mrs [redacted] on 2/26/when The [redacted] signed our work authorization formAfter the initial signing it is our standard procedure to schedule repairs with the customerseveral attempts were made by BluSky to schedule these repairsMrs [redacted] had stated that she had become ill and did not want us to begin until she was readyWe made several more attempts in the following weeksOn 3/20/a note was entered into our internal system at BluSky showing that scheduling had still been difficult but that Mrs [redacted] had agreed to allow us to begin on 3/25/This was then rescheduled again per her requestOn 4/3/another note was entered in our system indicated that a supplement to the original repairs be added and approved by the insurance company before BluSky could proceedBluSky contacted the insured adjuster on the claim and added the items that Mrs [redacted] had inquired about with the approval from the claims adjusterOn 4/10/another note was added to our system stating that we were still unable to get a firm date scheduled to start the repairs and that we only had at that point a tentative start date of 4/15/On 4/16/BluSky met with Mrand Mrs [redacted] at a Home Depot store to purchase product that they had selected for the repairsOn 4/20/BluSky began the repairs and on 4/23/the repairs were complete per the approved estimateAll work was completed and Mrs [redacted] signed a completion form on 5/11/stating that all item were completed to satisfaction and there were no corrections neededTo date BluSky Restoration is still not paid in full on this project
Initial Business Response / [redacted] (1000, 6, 2015/10/23) */ Please see my response below to rectify these issues for o [redacted] it was a pleasure meeting you todayHere is a list of items that we agreed to complete from our walk this morning Replace cladding around the bottom of the bay window at the rear of the houseThis is approximately LFAs I stated in our meeting we will match what is existing but the new cladding will most likely not match perfect due to the age and fading of what is in place Repair hole in siding on the left side of the bay window above trimPer our conversation we will remove the 1xand replace it with a 1xto cover the damaged areaWe will then paint it to match what is existing We have agreed to reimburse the cost to replace your microwave We are in the process of finding out the valuation of the solar panels that was on your homeThese panels were inoperable so the value will be based on thatOnce we receive the value from a solar company I will pass that information on to you along with a reimbursement of that value I believe that this is everything we discussed todayIf there is anything I may have missed please let me know and I will add it to the listI will inform you ahead of time when someone will be heading to your home to complete these itemsIf you have any questions feel free to contact me at any time Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sorry! I just got promises, many emails and phone calls
11/16/Response to case #Blusky Restoration made our initial contact with Mr and Mrs [redacted] on 2/26/when The [redacted] signed our work authorization formAfter the initial signing it is our standard procedure to schedule repairs with the customerseveral attempts were made by BluSky to schedule these repairsMrs [redacted] had stated that she had become ill and did not want us to begin until she was readyWe made several more attempts in the following weeksOn 3/20/a note was entered into our internal system at BluSky showing that scheduling had still been difficult but that Mrs [redacted] had agreed to allow us to begin on 3/25/This was then rescheduled again per her requestOn 4/3/another note was entered in our system indicated that a supplement to the original repairs be added and approved by the insurance company before BluSky could proceedBluSky contacted the insured adjuster on the claim and added the items that Mrs [redacted] had inquired about with the approval from the claims adjusterOn 4/10/another note was added to our system stating that we were still unable to get a firm date scheduled to start the repairs and that we only had at that point a tentative start date of 4/15/On 4/16/BluSky met with Mrand Mrs [redacted] at a Home Depot store to purchase product that they had selected for the repairsOn 4/20/BluSky began the repairs and on 4/23/the repairs were complete per the approved estimateAll work was completed and Mrs [redacted] signed a completion form on 5/11/stating that all item were completed to satisfaction and there were no corrections neededTo date BluSky Restoration is still not paid in full on this project