Order: [redacted] Order was placed on 2/8, there is a notice at time of purchase: PLEASE NOTE: ALL ORDERS ARE PRE-ORDERSYOUR PRODUCT WILL SHIP OUT WITHIN BUSINESS DAYS AFTER INITIAL PURCHASEShipped on 2/9/
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is likely to be the best I can receive from this company They repeatedly ignored emails to cancel my order And even after it was brought to their attention, rather than cancelling as requested, they just shipped the items I would have preferred that they honor my request for cancellation.Regards, [redacted] ***
Customer was informed on 4/17/that their package was returned to us due to incorrect address and will be refunded per their requestWe refunded on 4/17/Transaction number: [redacted] Order: [redacted] Refund 17-Apr-14:33: [redacted] ***s V XXXX [redacted] USD (56.98) 17-Apr-17:13:USD (56.98)
We let the customer know to check their spam or junk folder for our confirmation emailWe resent another confirmation email and another email for tracking
After notifying the customer previously of RTS-package, requested to be refundedFrom: *** *** ***] Sent: Tuesday, March 31, 5:PM To: Customer Service Subject: Re: Order # *** I don't need to argue about thisI need a full reimbursement from BLV Brands or
my merchandise expedited overnightBLV has had my information since March 1,*** *** Customer was refunded
Unfortunately this item sold out and could not be shipped*** was refunded in-full, given a 20% discount code, and offered a replacement item for the *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me, on
the provision that the exchanged item is the correct item and that we do not have to conduct anymore business with said company
We received our package on Saturday Jan The business did not email, call or even send us anything as a tracking number to let us know the package was on its way
Order: [redacted] Order was placed on 2/8, there is a notice at time of purchase: PLEASE NOTE: ALL ORDERS ARE PRE-ORDERS. YOUR PRODUCT WILL SHIP OUT WITHIN 14 BUSINESS DAYS AFTER INITIAL PURCHASE. Shipped on 2/9/15
I am rejecting this response because: I have not received ANY refund as of 4/23/2015. I also have sent numerous requests to have BLV Brands management to contact me and have NOT received any contact. I have written proof of all the emails from BLV Brands and yet no merchandise or refund. This company has committed theft and fraud in my opinion. This company has absolutely NO accountability.
As an update to the complaint that I filed, today I received the merchandise that I ordered. While I am pleased that I finally received it, I am still not pleased with the company that I ordered it from. Thanks for your help in this matter
Revdex.com:Although the timeliness of the delivery of the order was not in compliance with their policies, we did finally received the...
products. I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
[redacted] goods have been delivered. Tracking #: [redacted] Tracking URL: [redacted] Her shipping fee of $6.99 was also refunded since the goods did not get there within the 5-7 business day time frame. This case is...
marked as closed on our end and an email response has been sent to the customer twice. Thanks! [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is likely to be the best I can receive from this company. They repeatedly ignored emails to cancel my order. And even after it was brought to their attention, rather than cancelling as requested, they just shipped the items. I would have preferred that they honor my request for cancellation.Regards, [redacted]
We let the customer know to check their spam or junk folder for our confirmation email. We resent another confirmation email and another email for tracking.
Order: [redacted] Order was placed on 2/8, there is a notice at time of purchase: PLEASE NOTE: ALL ORDERS ARE PRE-ORDERSYOUR PRODUCT WILL SHIP OUT WITHIN BUSINESS DAYS AFTER INITIAL PURCHASEShipped on 2/9/
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is likely to be the best I can receive from this company They repeatedly ignored emails to cancel my order And even after it was brought to their attention, rather than cancelling as requested, they just shipped the items I would have preferred that they honor my request for cancellation.Regards, [redacted] ***
Customer was informed on 4/17/that their package was returned to us due to incorrect address and will be refunded per their requestWe refunded on 4/17/Transaction number: [redacted] Order: [redacted] Refund 17-Apr-14:33: [redacted] ***s V XXXX [redacted] USD (56.98) 17-Apr-17:13:USD (56.98)
We let the customer know to check their spam or junk folder for our confirmation emailWe resent another confirmation email and another email for tracking
After notifying the customer previously of RTS-package, requested to be refundedFrom: *** *** ***] Sent: Tuesday, March 31, 5:PM To: Customer Service Subject: Re: Order # *** I don't need to argue about thisI need a full reimbursement from BLV Brands or
my merchandise expedited overnightBLV has had my information since March 1,*** *** Customer was refunded
Package was not received due to delay in mailing servicesCustomer received money back
Unfortunately this item sold out and could not be shipped*** was refunded in-full, given a 20% discount code, and offered a replacement item for the *** ***
We do sincerely apologize for the inconvenienceThe exchange has been shipped through UPS to ensure delivery: ***
The tracking number that we gave *** was delivered to the customer exact address on 1/17/
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me, on
the provision that the exchanged item is the correct item and that we do not have to conduct anymore business with said company
We received our package on Saturday Jan The business did not email, call or even send us anything as a tracking number to let us know the package was on its way
We reshipped the package back out and have two delivery dates *** 2nd day *** Delivered 1/8/and again *** *** delivered 1/20/
Order: [redacted] Order was placed on 2/8, there is a notice at time of purchase: PLEASE NOTE: ALL ORDERS ARE PRE-ORDERS. YOUR PRODUCT WILL SHIP OUT WITHIN 14 BUSINESS DAYS AFTER INITIAL PURCHASE. Shipped on 2/9/15
I am rejecting this response because: I have not received ANY refund as of 4/23/2015. I also have sent numerous requests to have BLV Brands management to contact me and have NOT received any contact. I have written proof of all the emails from BLV Brands and yet no merchandise or refund. This company has committed theft and fraud in my opinion. This company has absolutely NO accountability.
As an update to the complaint that I filed, today I received the merchandise that I ordered. While I am pleased that I finally received it, I am still not pleased with the company that I ordered it from. Thanks for your help in this matter
Revdex.com:Although the timeliness of the delivery of the order was not in compliance with their policies, we did finally received the...
products. I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Delays with USPS Shipping services. The tracking number that we gave 93[redacted]59 was delivered to the customer exact address on 1/17/15
[redacted] goods have been delivered. Tracking #: [redacted] Tracking URL: [redacted] Her shipping fee of $6.99 was also refunded since the goods did not get there within the 5-7 business day time frame. This case is...
marked as closed on our end and an email response has been sent to the customer twice. Thanks! [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is likely to be the best I can receive from this company. They repeatedly ignored emails to cancel my order. And even after it was brought to their attention, rather than cancelling as requested, they just shipped the items. I would have preferred that they honor my request for cancellation.Regards, [redacted]
We let the customer know to check their spam or junk folder for our confirmation email. We resent another confirmation email and another email for tracking.