BMCI Contracting, Inc.

We have already made several attempts to resolve the matterWe did offer to the customer in every way to make it right except for a refundShe denied us the opportunity and took it elsewhereWe will always honor our work but simply cannot when the customer sends it to another facilityThank you all so much and let us know if we can help in any way

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I only ask for an adjustment I am more than happy to pay for the oil change. All that was done to my car was a broken cv axle was shoved back together a ten minute fix for $350. I was also told by several mechanics they would never put a broken axle back together. It's not safe and it will fall right back apart. Which really upsets me because he knows I have kids. Initially I did ask for a new cv axle. He said it would take a few days and I said that's fine I'm out of town anyway. As far as his "solution" after he ripped me off he said he would do the labor for "free" if I bought the cv axle. I had already paid $350 labor definately wasn't free, he was very rude and nasty to me on the phone. He absolutely never offered to buy the part and fix my car he is only saying that for show.  All this was was his way of steeling. All I want is an adjustment, the cv axle (part) and labor is only $150 at another mechanics. What did I pay for at superior?  I don't want to go to court but this isn't right. He put my babies in an u safe vehicle to make a quick buck.
Regards,
[redacted]

ID: [redacted] Customer [redacted]: This customer was serviced at a totally different business and when we tried to resolve the issue she could not provide a receipt or a name of the person that serviced her. The repair was not done by Superior Auto Care Of Easley.

Customer: [redacted]: The customer notified us that she was looking to buy this car with her tax money and it was disabled prior to being towed here. I advised her that she needed a new input cv shaft and the costs was going to be around 700. We were abled to get the car driving without...

having to install a new part but we were not sure how long it would last. She decided not to buy a new part to save money. When we were notified that her car was broke down we offered to fix it for free if she bought the part she needed in the first visit but she declined, She said she had a new mechanic now and we overcharged her etc. Then we offered to have it towed and buy her part and she declined again. We stand behind our customers and our warranty is valid here. I hope we can help her but we will not entertain the idea of a refund considering she would not but the parts she needed in the beginning. We thank you all for help with this matter