BMCI Contracting

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. I only ask for an adjustment I am more than happy to pay for the oil change. All that was done to my car was a broken cv axle was shoved back together a ten minute fix for $350. I was also told by several mechanics they would never put a broken axle back together. It's not safe and it will fall right back apart. Which really upsets me because he knows I have kids. Initially I did ask for a new cv axle. He said it would take a few days and I said that's fine I'm out of town anyway. As far as his "solution" after he ripped me off he said he would do the labor for "free" if I bought the cv axle. I had already paid $350 labor definately wasn't free, he was very rude and nasty to me on the phone. He absolutely never offered to buy the part and fix my car he is only saying that for show. All this was was his way of steeling. All I want is an adjustment, the cv axle (part) and labor is only $150 at another mechanics. What did I pay for at superior? I don't want to go to court but this isn't right. He put my babies in an u safe vehicle to make a quick buck. Regards, [redacted]

Customer: [redacted] : The customer notified us that she was looking to buy this car with her tax money and it was disabled prior to being towed hereI advised her that she needed a new input cv shaft and the costs was going to be around We were abled to get the car driving without having to install a new part but we were not sure how long it would lastShe decided not to buy a new part to save moneyWhen we were notified that her car was broke down we offered to fix it for free if she bought the part she needed in the first visit but she declined, She said she had a new mechanic now and we overcharged her etcThen we offered to have it towed and buy her part and she declined againWe stand behind our customers and our warranty is valid hereI hope we can help her but we will not entertain the idea of a refund considering she would not but the parts she needed in the beginningWe thank you all for help with this matter

ID: [redacted] Customer [redacted] ***: This customer was serviced at a totally different business and when we tried to resolve the issue she could not provide a receipt or a name of the person that serviced herThe repair was not done by Superior Auto Care Of Easley