Further response to complaint #*** "The inflated invoice is not just the $(pest control) and the $( misrepresented as damaged fan) that you are agreeing to remove now, but also the $toilet (misrepresented as cracked toilet), the $labor of the misrepresented items and finally the $(fake) phony invoice from *** *** *** billed as professional cleaning service (no such service was provided and no such professional service provider exists anywhere except on the phony invoice)The only professional cleaning service that was provided is the $for professional carpet cleaning by Zerorez (in contrast to the phony one, this carpet service was provided and such professional service provider exists)"***,In response to your rebuttal; Until you can provide factual evidence supporting any of your claims, your complaint should be viewed as unjustified and in an attempt to avoid paying damages caused by you. Please review the facts associated with your tenancy below. "The inflated invoice is not just the $(pest control) and the $( misrepresented as damaged fan) that you are agreeing to remove now". There is no "now". Your use of the word "now" is clearly being used with the intent to mislead. You provided me a statement of concern about the charges incurred upon vacating your rental property early. I told you in writing that I would investigate your concerns and respond with my findings. You were told that we would return the cost of pest control, even though we dispatched pest control services based on your suggestion that you had insects at the property and no insects or pest problems were ever discovered. You were also told that we would return the fan charge as we were able to re-connect the fan that was left hanging from it's wires when you vacated. You were notified of these returns prior to you filing a complaint with the Revdex.com. Therefore there is no "now" as these had already been addressed.Note the following language from the Residential Lease you signed February 20, 2017. "Tenant(s) agrees to accept responsibility for natural damages from early breach of lease consisting of a $administrative fee, a success fee equal to 5% of the annualized rent for the acquisition of a new qualified tenant as well as the cost of professional carpet shampooing and professional cleaning to be withheld from security deposit." You signed a lease renewal in February that ran from May 1, to April 30, 2018. In spite of this lease language which you were aware of at time of lease signing you made the decision to purchase a house and notified us July 19, of your wish to break your lease early. You then proceeded to argue your responsibilities associated with early breach of lease even though you had previously agreed to them. The professional cleaning and professional carpet shampooing are your responsibility which you agreed to. Furthermore your ludicrous suggestion that *** *** *** is a phony/fake charge because you don't believe they exist, has already been addressed in writing. You can easily confirm their LLC Business Entity on the Wisconsin Department of Safety and Professional Services website. Furthermore we know that your wife ran a hair salon out of the condo, which is what added to the unit being excessively dirty and the professional cleaners having to spend more time than at the property, getting it clean
The inflated invoice is not just the $55 (pest control) and
the $105 ( misrepresented as damaged fan) that you are agreeing to remove now, but also the $115 toilet
(misrepresented as cracked toilet), the $150.00 labor of the misrepresented items and
finally the $415.00 (fake) phony invoice from [redacted]
billed as professional cleaning service (no such service was provided and no such professional service provider exists anywhere except on the phony invoice). The
only professional cleaning service that was provided is the $104.45 for
professional carpet cleaning by Zerorez (in contrast to the phony one, this carpet service was provided and such professional service provider exists)Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
From: Chad [redacted]Sent: Thursday, February 1, 2018 12:28 PMTo: [redacted]Subject: Re: [redacted] Hello [redacted], I have attached an updated invoice reflecting the adjusted amount that is due. I have removed the $55.00 for pest control and...
removed the $105.00 charge for a new fan. Regarding your comments: There are many misstatements and misrepresentations in the your email and the invoices that you sent out. I never did a check out with your staff as you said in the above email. At no time have I stated that "you did a check out with our staff". Tenants do not schedule check-out inspections. They are scheduled and executed directly by our Maintenance Director.The invoice state that the fan in master bedroom fan was damage and replace. As stated above we have removed the fans installation charge. The master bedroom fan was to be replaced, a new fan was purchased, but our staff was able to re-install the existing fan so the new fan was returned. This wasn't clearly communicated to our [redacted] which is why you were originally charged. Anything else, you replaced them for the improvement of your condo and this should be at your cost. We don't upgrade and improve properties through mitigation of security deposit. This is illegal. We do however uphold the Lease requirements that a tenant "maintain the property in as good repair as on the first day of the Lease term". The light bulbs in the bathroom for instance; you had 3 different types of bulbs in that fixture. That's not acceptable or appealing to anyone and nor does it show much effort in maintaining the property as described above. Commonsense would dictate that you replace a bulb with the same type of bulb as was pre-existing. As far as cleaning goes, I saw what was done as well, the day before the tenant moved in. only the carpet was sligtly cleaned and the fridge. I doubt very highly that you saw the unit after it was cleaned. You are required to be vacated and turn in keys by noon on the last day of your Lease, so that we can get into a unit for repairs and cleaning after you are out. Professional cleaners and carpet shampooers can arrive anytime after you are out including late in the evening to do their jobs.Upon investigating the address of the service provide, there was no such service listed at the address listed on the invoice, it was a house listed there. That is simply not a legit invoice and need to be removed. Many small self employed individuals who do not need office space, run businesses from their homes. If this cleaning service is not "legit" in your opinion because they use their home to operate out of, would you consider your wife's hair styling business, that she runs out of your home (and ran out of the condo) to also not be legit, and therefore people shouldn't pay her for her services? [redacted] is a registered LLC in the State of Wisconsin and where they choose to run their business from has no bearing on anyone or anything, as a registered business. I suggest that you pay what is rightfully due even if you have to setup a payment plan with us to get this completed.Please feel free to contact me with any further questions. Chad [redacted]Phone: ###-###-####Fax: ###-###-####www.cclmanagement.com A Licensed Real Estate Brokerage From: [redacted] <[redacted]>Sent: Wednesday, January 17, 2018 12:48:06 PMTo: Chad [redacted]; Michael [redacted]Subject: Re: [redacted] Chad, There are many misstatements and misrepresentations in the your email and the invoices that you sent out. I never did a check out with your staff as you said in the above email. The invoice state that the fan in master bedroom fan was damage and replace. That is not true. It is purely false and contradictory. The day before the new tenant moved in, I saw the fan that was replaced and that was the living room fan you replaced, and before it was replaced it has absolutely no damage. The masterbedroom fan was there the day before the tenant moved in, I saw it when I went there to get our items out. The toilet did not have any crack either. If that had crack we would have called you and have replaced it while we were in. Yes, the blinder in the living room was broken. Anything else, you replaced them for the improvement of your condo and this should be at your cost. As far as cleaning goes, I saw what was done as well, the day before the tenant moved in. only the carpet was sligtly cleaned and the fridge. Nothing justify the $415 that was billed as professional clearning services. Upon investigating the address of the service provide, there was no such service listed at the address listed on the invoice, it was a house listed there. That is simply not a legit invoice and need to be removed.As said previously I will get agencies involve in this. Expect a note from the Revdex.com. Thanks, [redacted]On Wed, Jan 17, 2018 at 11:46 AM, Chad [redacted] <[redacted]> wrote:Hello [redacted], Thank you for your patience as I investigated your inquiry. I have addressed your concerns below. -$418.69 this item need to be removed. There was no and absolutely no damage to the property. Before the condo was leased to a new tenant, I was shocked to see a new fan (living room) and new toilet (guest) that were purchased and and was left in the living room, ready to be installed, while the existing were still there and working. There was no damage to either. And if you see my 11/27/17,I question you about it, before the items were replaced, and received no response. the invoice stated that fan in the master bedroom was hanging. This is absolutely not true. The fan I saw you replaced was the living room one and that was working perfectly. The master bed room was working properly and was not replaced. If you are replacing the existing appliance that has no problem, just for your convenience or to improve your property, it should be a cost to the landlord, not the tenant. Also, Normal wear and tear was expected, after over 2 years of lease.You will note that in the statement of charges you received, referenced above, these charges were stated as Additional Damages and there was a clear breakdown of the work and items addressed. The damages are recorded and identified through check-in and check-out inspections done by both our staff and yourself (check-in condition report). The $418.69 consisted of the following: Replacement of 2 burned out light bulbs, $3.99 in materials.Replacement of a cracked toilet, $115.00 materials. There was and is no record of a damaged toilet from the previous tenants, our inspection after they vacated, your check-in condition report or any repair requests made by you during your stay. A toilet doesn't simply crack on its own.Replacement of the damaged living room blinds, materials $37.92. There was and is no record of damaged living room blinds from the previous tenants, our inspection after they vacated, your check-in condition report or any repair requests made by you during your stay.Replaced 2 broken knobs on bathroom vanity drawers, $6.31 in materials. It would be different if the knobs had just come loose and fallen off - this would not be considered damage, but broken knobs are.Regarding the charge of the ceiling fan, $105.48. The ceiling fan was detached and hanging from the ceiling. We have pictures of this and I've seen them. Again, there was and is no record of a damaged master bedroom room ceiling fan from the previous tenants, our inspection after they vacated, your check-in condition report or any repair requests made by you during your stay. Labor to perform these repairs equated to $150.00.These broken items do not fall into the category of normal wear and tear as they were clearly not caused by a failed item or defect. The fact, as has been stated many times above, that through check-out inspections of the previous tenants, check-in condition report performed by you and the fact that [redacted] was never contacted for maintenance for any of the items above, eliminating a breakdown from normal wear and tear, firmly places these items in the damage caused by tenants category. -$415 Please remove this. the $104.45 cleaning services seems valid and legit. and I saw the cleaning that was done (carpet and fridge only), before the new tenant lease it. That seems to be valid. I am not sure what the $415 fees is for. I google the company listed on the cleaning services of $104.45 and a legit professional cleaning business is listed. I google the information listed on $415 invoice and only a house was listed there, no professional cleaning services or professional shampooing company services as the invoice is portraying, per the lease. Again the $415 does not seems legit and there was no additional cleaning beyond the $104.45 to justify the second invoice of $415.There is no argument to be had regarding these charges. These charges are associated with your early breach of lease. You have resisted your contractual obligations associated with early breach of lease from day one even though you agreed to these responsibilities by signing the lease which clearly incorporates this language. Once again the statement you received along with supporting documentation clearly states that you were charged $104.45 for professional carpet cleaning by Zerorez and $415.00 for professional cleaning performed by [redacted]. Both of these responsibilities are very clearly yours per your contractual agreement and pertaining to early breach of lease. The cleaning bill also states that a very deep cleaning was necessary due to the property being extra dirty.-$55, this bill was for a bug that we found in the condo and let you guys know, and you said there was never no bug. and I send you photo of one of the bug we saw inside, after which you send pest control. There was no agreement that we are responsible for pest control.This $55.00 charge is the only charge that I will be willing to remove.Every other charge you have been billed has been thoroughly documented and is very clearly damage caused by your stay or associated with your decision to breach your lease early. Chad [redacted]Phone: ###-###-####Fax: ###-###-####www.cclmanagement.com A Licensed Real Estate Brokerage From: Chad [redacted]Sent: Wednesday, January 10, 2018 4:34:03 PMTo: [redacted]Subject: Re: [redacted] Hello [redacted], I thought I was going to be able to look into your request sooner, but this week has been very busy. Therefore I wanted to acknowledge receipt of your email. I am working my way towards reviewing your request. Thank you. Chad [redacted]Phone: ###-###-####Fax: ###-###-####www.cclmanagement.com A Licensed Real Estate Brokerage From: [redacted] <[redacted]>Sent: Thursday, January 4, 2018 7:40:36 PMTo: Chad [redacted]Subject: Re: [redacted] Chad, I am writing to you in response to the final bill we receive from [redacted]. I believe the bill has been overly inflated. I was expected some inflation based on my experience with you guys, but not at this level. Please revise the bill per the items below, and resend revised bill for payment. Please note, that in case this do come in agreement with items below, I will have to get Revdex.com involved and any other agency that can assist for the matter.-$418.69 this item need to be removed. There was no and absolutely no damage to the property. Before the condo was leased to a new tenant, I was shocked to see a new fan (living room) and new toilet (guest) that were purchased and and was left in the living room, ready to be installed, while the existing were still there and working. There was no damage to either. And if you see my 11/27/17,I question you about it, before the items were replaced, and received no response. the invoice stated that fan in the master bedroom was hanging. This is absolutely not true. The fan I saw you replaced was the living room one and that was working perfectly. The master bed room was working properly and was not replaced. If you are replacing the existing appliance that has no problem, just for your convenience or to improve your property, it should be a cost to the landlord, not the tenant. Also, Normal wear and tear was expected, after over 2 years of lease-$415 Please remove this. the $104.45 cleaning services seems valid and legit. and I saw the cleaning that was done (carpet and fridge only), before the new tenant lease it. That seems to be valid. I am not sure what the $415 fees is for. I google the company listed on the cleaning services of $104.45 and a legit professional cleaning business is listed. I google the information listed on $415 invoice and only a house was listed there, no professional cleaning services or professional shampooing company services as the invoice is portraying, per the lease. Again the $415 does not seems legit and there was no additional cleaning beyond the $104.45 to justify the second invoice of $415-$55, this bill was for a bug that we found in the condo and let you guys know, and you said there was never no bug. and I send you photo of one of the bug we saw inside, after which you send pest control. There was no agreement that we are responsible for pest control. Please revise and send the revise bill for payment. As I mentioned to you a while ago, I will be providing you guys with a review based on my 2 years experience. Thanks, [redacted]On Wed, Nov 22, 2017 at 2:12 PM, Chad [redacted] <[redacted]> wrote:Hello [redacted], I am emailing to confirm that we have received the signed lease and everything is in place. The new tenants lease begins December 7th. Chad [redacted]Phone: ###-###-####Fax: ###-###-####www.cclmanagement.com A Licensed Real Estate Brokerage From: [redacted] <[redacted]>Sent: Tuesday, November 21, 2017 11:44:25 AMTo: Chad [redacted]Subject: Re: [redacted] Thanks Chad. I will remove those. Also, Saw last time that a fan and toilet stood or so were been replaced. I hope those are not from our deposit. We will took all the remaining belonging from their this weekend.Happy thanksgiving....[redacted]On Nov 21, 2017 11:39 AM, "Chad [redacted]" <[redacted]> wrote:Hello [redacted], I'm emailing to inform you that we have an approved tenant for your property at [redacted]. We will have a lease to them today for signing. That lease is scheduled to start December 7th. Once the signed lease has been returned (usually 48 hours) I will email you again to confirm that the new tenant is secured and a new lease is officially in place. It does appear that you have belongings remaining in the storage unit, which will need to be removed. Please contact me with any questions you may have. Chad [redacted]Phone: ###-###-####Fax: ###-###-####www.cclmanagement.com A Licensed Real Estate Brokerage -- [redacted]Cell: ###-###-#### Steve to Pepsi CEO, in order to get him on board: "Do you want to sell sugar water for the rest of your life, or do you want to come and change the world?" [redacted]
[redacted]
[redacted] -- [redacted]Cell: ###-###-#### Steve to Pepsi CEO, in order to get him on board: "Do you want to sell sugar water for the rest of your life, or do you want to come and change the world?" Google Ads www.gwstorescompany.com Industrial supply, over 100,000 MRO
Further response to complaint #*** "The inflated invoice is not just the $(pest control) and the $( misrepresented as damaged fan) that you are agreeing to remove now, but also the $toilet (misrepresented as cracked toilet), the $labor of the misrepresented items and finally the $(fake) phony invoice from *** *** *** billed as professional cleaning service (no such service was provided and no such professional service provider exists anywhere except on the phony invoice)The only professional cleaning service that was provided is the $for professional carpet cleaning by Zerorez (in contrast to the phony one, this carpet service was provided and such professional service provider exists)"***,In response to your rebuttal; Until you can provide factual evidence supporting any of your claims, your complaint should be viewed as unjustified and in an attempt to avoid paying damages caused by you. Please review the facts associated with your tenancy below. "The inflated invoice is not just the $(pest control) and the $( misrepresented as damaged fan) that you are agreeing to remove now". There is no "now". Your use of the word "now" is clearly being used with the intent to mislead. You provided me a statement of concern about the charges incurred upon vacating your rental property early. I told you in writing that I would investigate your concerns and respond with my findings. You were told that we would return the cost of pest control, even though we dispatched pest control services based on your suggestion that you had insects at the property and no insects or pest problems were ever discovered. You were also told that we would return the fan charge as we were able to re-connect the fan that was left hanging from it's wires when you vacated. You were notified of these returns prior to you filing a complaint with the Revdex.com. Therefore there is no "now" as these had already been addressed.Note the following language from the Residential Lease you signed February 20, 2017. "Tenant(s) agrees to accept responsibility for natural damages from early breach of lease consisting of a $administrative fee, a success fee equal to 5% of the annualized rent for the acquisition of a new qualified tenant as well as the cost of professional carpet shampooing and professional cleaning to be withheld from security deposit." You signed a lease renewal in February that ran from May 1, to April 30, 2018. In spite of this lease language which you were aware of at time of lease signing you made the decision to purchase a house and notified us July 19, of your wish to break your lease early. You then proceeded to argue your responsibilities associated with early breach of lease even though you had previously agreed to them. The professional cleaning and professional carpet shampooing are your responsibility which you agreed to. Furthermore your ludicrous suggestion that *** *** *** is a phony/fake charge because you don't believe they exist, has already been addressed in writing. You can easily confirm their LLC Business Entity on the Wisconsin Department of Safety and Professional Services website. Furthermore we know that your wife ran a hair salon out of the condo, which is what added to the unit being excessively dirty and the professional cleaners having to spend more time than at the property, getting it clean
The inflated invoice is not just the $55 (pest control) and
the $105 ( misrepresented as damaged fan) that you are agreeing to remove now, but also the $115 toilet
(misrepresented as cracked toilet), the $150.00 labor of the misrepresented items and
finally the $415.00 (fake) phony invoice from [redacted]
billed as professional cleaning service (no such service was provided and no such professional service provider exists anywhere except on the phony invoice). The
only professional cleaning service that was provided is the $104.45 for
professional carpet cleaning by Zerorez (in contrast to the phony one, this carpet service was provided and such professional service provider exists)Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
From: Chad [redacted]Sent: Thursday, February 1, 2018 12:28 PMTo: [redacted]Subject: Re: [redacted] Hello [redacted], I have attached an updated invoice reflecting the adjusted amount that is due. I have removed the $55.00 for pest control and...
removed the $105.00 charge for a new fan. Regarding your comments: There are many misstatements and misrepresentations in the your email and the invoices that you sent out. I never did a check out with your staff as you said in the above email. At no time have I stated that "you did a check out with our staff". Tenants do not schedule check-out inspections. They are scheduled and executed directly by our Maintenance Director.The invoice state that the fan in master bedroom fan was damage and replace. As stated above we have removed the fans installation charge. The master bedroom fan was to be replaced, a new fan was purchased, but our staff was able to re-install the existing fan so the new fan was returned. This wasn't clearly communicated to our [redacted] which is why you were originally charged. Anything else, you replaced them for the improvement of your condo and this should be at your cost. We don't upgrade and improve properties through mitigation of security deposit. This is illegal. We do however uphold the Lease requirements that a tenant "maintain the property in as good repair as on the first day of the Lease term". The light bulbs in the bathroom for instance; you had 3 different types of bulbs in that fixture. That's not acceptable or appealing to anyone and nor does it show much effort in maintaining the property as described above. Commonsense would dictate that you replace a bulb with the same type of bulb as was pre-existing. As far as cleaning goes, I saw what was done as well, the day before the tenant moved in. only the carpet was sligtly cleaned and the fridge. I doubt very highly that you saw the unit after it was cleaned. You are required to be vacated and turn in keys by noon on the last day of your Lease, so that we can get into a unit for repairs and cleaning after you are out. Professional cleaners and carpet shampooers can arrive anytime after you are out including late in the evening to do their jobs.Upon investigating the address of the service provide, there was no such service listed at the address listed on the invoice, it was a house listed there. That is simply not a legit invoice and need to be removed. Many small self employed individuals who do not need office space, run businesses from their homes. If this cleaning service is not "legit" in your opinion because they use their home to operate out of, would you consider your wife's hair styling business, that she runs out of your home (and ran out of the condo) to also not be legit, and therefore people shouldn't pay her for her services? [redacted] is a registered LLC in the State of Wisconsin and where they choose to run their business from has no bearing on anyone or anything, as a registered business. I suggest that you pay what is rightfully due even if you have to setup a payment plan with us to get this completed.Please feel free to contact me with any further questions. Chad [redacted]Phone: ###-###-####Fax: ###-###-####www.cclmanagement.com A Licensed Real Estate Brokerage From: [redacted] <[redacted]>Sent: Wednesday, January 17, 2018 12:48:06 PMTo: Chad [redacted]; Michael [redacted]Subject: Re: [redacted] Chad, There are many misstatements and misrepresentations in the your email and the invoices that you sent out. I never did a check out with your staff as you said in the above email. The invoice state that the fan in master bedroom fan was damage and replace. That is not true. It is purely false and contradictory. The day before the new tenant moved in, I saw the fan that was replaced and that was the living room fan you replaced, and before it was replaced it has absolutely no damage. The masterbedroom fan was there the day before the tenant moved in, I saw it when I went there to get our items out. The toilet did not have any crack either. If that had crack we would have called you and have replaced it while we were in. Yes, the blinder in the living room was broken. Anything else, you replaced them for the improvement of your condo and this should be at your cost. As far as cleaning goes, I saw what was done as well, the day before the tenant moved in. only the carpet was sligtly cleaned and the fridge. Nothing justify the $415 that was billed as professional clearning services. Upon investigating the address of the service provide, there was no such service listed at the address listed on the invoice, it was a house listed there. That is simply not a legit invoice and need to be removed.As said previously I will get agencies involve in this. Expect a note from the Revdex.com. Thanks, [redacted]On Wed, Jan 17, 2018 at 11:46 AM, Chad [redacted] <[redacted]> wrote:Hello [redacted], Thank you for your patience as I investigated your inquiry. I have addressed your concerns below. -$418.69 this item need to be removed. There was no and absolutely no damage to the property. Before the condo was leased to a new tenant, I was shocked to see a new fan (living room) and new toilet (guest) that were purchased and and was left in the living room, ready to be installed, while the existing were still there and working. There was no damage to either. And if you see my 11/27/17,I question you about it, before the items were replaced, and received no response. the invoice stated that fan in the master bedroom was hanging. This is absolutely not true. The fan I saw you replaced was the living room one and that was working perfectly. The master bed room was working properly and was not replaced. If you are replacing the existing appliance that has no problem, just for your convenience or to improve your property, it should be a cost to the landlord, not the tenant. Also, Normal wear and tear was expected, after over 2 years of lease.You will note that in the statement of charges you received, referenced above, these charges were stated as Additional Damages and there was a clear breakdown of the work and items addressed. The damages are recorded and identified through check-in and check-out inspections done by both our staff and yourself (check-in condition report). The $418.69 consisted of the following: Replacement of 2 burned out light bulbs, $3.99 in materials.Replacement of a cracked toilet, $115.00 materials. There was and is no record of a damaged toilet from the previous tenants, our inspection after they vacated, your check-in condition report or any repair requests made by you during your stay. A toilet doesn't simply crack on its own.Replacement of the damaged living room blinds, materials $37.92. There was and is no record of damaged living room blinds from the previous tenants, our inspection after they vacated, your check-in condition report or any repair requests made by you during your stay.Replaced 2 broken knobs on bathroom vanity drawers, $6.31 in materials. It would be different if the knobs had just come loose and fallen off - this would not be considered damage, but broken knobs are.Regarding the charge of the ceiling fan, $105.48. The ceiling fan was detached and hanging from the ceiling. We have pictures of this and I've seen them. Again, there was and is no record of a damaged master bedroom room ceiling fan from the previous tenants, our inspection after they vacated, your check-in condition report or any repair requests made by you during your stay. Labor to perform these repairs equated to $150.00.These broken items do not fall into the category of normal wear and tear as they were clearly not caused by a failed item or defect. The fact, as has been stated many times above, that through check-out inspections of the previous tenants, check-in condition report performed by you and the fact that [redacted] was never contacted for maintenance for any of the items above, eliminating a breakdown from normal wear and tear, firmly places these items in the damage caused by tenants category. -$415 Please remove this. the $104.45 cleaning services seems valid and legit. and I saw the cleaning that was done (carpet and fridge only), before the new tenant lease it. That seems to be valid. I am not sure what the $415 fees is for. I google the company listed on the cleaning services of $104.45 and a legit professional cleaning business is listed. I google the information listed on $415 invoice and only a house was listed there, no professional cleaning services or professional shampooing company services as the invoice is portraying, per the lease. Again the $415 does not seems legit and there was no additional cleaning beyond the $104.45 to justify the second invoice of $415.There is no argument to be had regarding these charges. These charges are associated with your early breach of lease. You have resisted your contractual obligations associated with early breach of lease from day one even though you agreed to these responsibilities by signing the lease which clearly incorporates this language. Once again the statement you received along with supporting documentation clearly states that you were charged $104.45 for professional carpet cleaning by Zerorez and $415.00 for professional cleaning performed by [redacted]. Both of these responsibilities are very clearly yours per your contractual agreement and pertaining to early breach of lease. The cleaning bill also states that a very deep cleaning was necessary due to the property being extra dirty.-$55, this bill was for a bug that we found in the condo and let you guys know, and you said there was never no bug. and I send you photo of one of the bug we saw inside, after which you send pest control. There was no agreement that we are responsible for pest control.This $55.00 charge is the only charge that I will be willing to remove.Every other charge you have been billed has been thoroughly documented and is very clearly damage caused by your stay or associated with your decision to breach your lease early. Chad [redacted]Phone: ###-###-####Fax: ###-###-####www.cclmanagement.com A Licensed Real Estate Brokerage From: Chad [redacted]Sent: Wednesday, January 10, 2018 4:34:03 PMTo: [redacted]Subject: Re: [redacted] Hello [redacted], I thought I was going to be able to look into your request sooner, but this week has been very busy. Therefore I wanted to acknowledge receipt of your email. I am working my way towards reviewing your request. Thank you. Chad [redacted]Phone: ###-###-####Fax: ###-###-####www.cclmanagement.com A Licensed Real Estate Brokerage From: [redacted] <[redacted]>Sent: Thursday, January 4, 2018 7:40:36 PMTo: Chad [redacted]Subject: Re: [redacted] Chad, I am writing to you in response to the final bill we receive from [redacted]. I believe the bill has been overly inflated. I was expected some inflation based on my experience with you guys, but not at this level. Please revise the bill per the items below, and resend revised bill for payment. Please note, that in case this do come in agreement with items below, I will have to get Revdex.com involved and any other agency that can assist for the matter.-$418.69 this item need to be removed. There was no and absolutely no damage to the property. Before the condo was leased to a new tenant, I was shocked to see a new fan (living room) and new toilet (guest) that were purchased and and was left in the living room, ready to be installed, while the existing were still there and working. There was no damage to either. And if you see my 11/27/17,I question you about it, before the items were replaced, and received no response. the invoice stated that fan in the master bedroom was hanging. This is absolutely not true. The fan I saw you replaced was the living room one and that was working perfectly. The master bed room was working properly and was not replaced. If you are replacing the existing appliance that has no problem, just for your convenience or to improve your property, it should be a cost to the landlord, not the tenant. Also, Normal wear and tear was expected, after over 2 years of lease-$415 Please remove this. the $104.45 cleaning services seems valid and legit. and I saw the cleaning that was done (carpet and fridge only), before the new tenant lease it. That seems to be valid. I am not sure what the $415 fees is for. I google the company listed on the cleaning services of $104.45 and a legit professional cleaning business is listed. I google the information listed on $415 invoice and only a house was listed there, no professional cleaning services or professional shampooing company services as the invoice is portraying, per the lease. Again the $415 does not seems legit and there was no additional cleaning beyond the $104.45 to justify the second invoice of $415-$55, this bill was for a bug that we found in the condo and let you guys know, and you said there was never no bug. and I send you photo of one of the bug we saw inside, after which you send pest control. There was no agreement that we are responsible for pest control. Please revise and send the revise bill for payment. As I mentioned to you a while ago, I will be providing you guys with a review based on my 2 years experience. Thanks, [redacted]On Wed, Nov 22, 2017 at 2:12 PM, Chad [redacted] <[redacted]> wrote:Hello [redacted], I am emailing to confirm that we have received the signed lease and everything is in place. The new tenants lease begins December 7th. Chad [redacted]Phone: ###-###-####Fax: ###-###-####www.cclmanagement.com A Licensed Real Estate Brokerage From: [redacted] <[redacted]>Sent: Tuesday, November 21, 2017 11:44:25 AMTo: Chad [redacted]Subject: Re: [redacted] Thanks Chad. I will remove those. Also, Saw last time that a fan and toilet stood or so were been replaced. I hope those are not from our deposit. We will took all the remaining belonging from their this weekend.Happy thanksgiving....[redacted]On Nov 21, 2017 11:39 AM, "Chad [redacted]" <[redacted]> wrote:Hello [redacted], I'm emailing to inform you that we have an approved tenant for your property at [redacted]. We will have a lease to them today for signing. That lease is scheduled to start December 7th. Once the signed lease has been returned (usually 48 hours) I will email you again to confirm that the new tenant is secured and a new lease is officially in place. It does appear that you have belongings remaining in the storage unit, which will need to be removed. Please contact me with any questions you may have. Chad [redacted]Phone: ###-###-####Fax: ###-###-####www.cclmanagement.com A Licensed Real Estate Brokerage -- [redacted]Cell: ###-###-#### Steve to Pepsi CEO, in order to get him on board: "Do you want to sell sugar water for the rest of your life, or do you want to come and change the world?" [redacted]
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[redacted] -- [redacted]Cell: ###-###-#### Steve to Pepsi CEO, in order to get him on board: "Do you want to sell sugar water for the rest of your life, or do you want to come and change the world?" Google Ads www.gwstorescompany.com Industrial supply, over 100,000 MRO