Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
REGARDING Revdex.com CASE#: [redacted]
3.28.17 To Whom It May Concern: We are reaching out to our valued customers who submitted Revdex.com complaints that have gone unaddressed. Please accept our sincerest apologies. Thank you for contacting us, and we are sorry we have not been able...
to provide the customer with a satisfactory customer experience. Know that your feedback is collected in our efforts to improve our policies. We have implemented on our website that the consumer must check the YES box to indicate that they have read through the terms and conditions of our companies polices and agree to these terms and condition. Once the box is checked YES and the purchase information is entered; then the consumer is enrolled into our program and the orders are processed. The website always offers the terms and conditions available for the consumer, the product details and the customer support information. Our company policy is to ensure that we advertise our customer support information on all aspects to ensure that it is convenient for the consumer. We have this detail listed on the merchandise bottles, email confirmations sent directly to the customer email address provided on their account, the invoices sent with shipment and the product website. After reviewing the customer account; we have issued the customer the following refunds in the interest of amicable resolution: • 03/ 14/2017 - Refunded - $44.89 Trans-ID: [redacted] • 03/ 17/ 2017 - Refunded - $22.45 Tran s-ID: [redacted] • 03/ 24/ 2017 - Refunded - $22.45 Trans-ID: [redacted] • 03/ 14/2017 Refunded $49.97 Trans-ID: [redacted] • 03/ 17/ 2017 - Refunded - $24.99 Trans-ID: [redacted] • 03/ 24/ 2017 Refunded $24.99 Trans-ID: [redacted] • 03/ 24/ 2017 - Refunded - $5.99 Trans-ID: [redacted] • 03/ 24/ 2017 Refunded $4.95 Trans-ID: [redacted] Refunds have been issued to the source of the original payment, and processing generally takes 7 to 10 business days. The subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelled. We hope this will satisfy the customer's concerns as well abide by our policies. Our interest in resolution is genuine. Please contact us at [email protected] to contact us directly. Regards,Sam J[redacted]Dispute Resolution Agent
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
REGARDING Revdex.com CASE#: [redacted]
3.28.17 To Whom It May Concern: We are reaching out to our valued customers who submitted Revdex.com complaints that have gone unaddressed. Please accept our sincerest apologies. Thank you for contacting us, and we are sorry we have not been able...
to provide the customer with a satisfactory customer experience. Know that your feedback is collected in our efforts to improve our policies. We have implemented on our website that the consumer must check the YES box to indicate that they have read through the terms and conditions of our companies polices and agree to these terms and condition. Once the box is checked YES and the purchase information is entered; then the consumer is enrolled into our program and the orders are processed. The website always offers the terms and conditions available for the consumer, the product details and the customer support information. Our company policy is to ensure that we advertise our customer support information on all aspects to ensure that it is convenient for the consumer. We have this detail listed on the merchandise bottles, email confirmations sent directly to the customer email address provided on their account, the invoices sent with shipment and the product website. After reviewing the customer account; we have issued the customer the following refunds in the interest of amicable resolution: • 03/ 14/2017 - Refunded - $44.89 Trans-ID: [redacted] • 03/ 17/ 2017 - Refunded - $22.45 Tran s-ID: [redacted] • 03/ 24/ 2017 - Refunded - $22.45 Trans-ID: [redacted] • 03/ 14/2017 Refunded $49.97 Trans-ID: [redacted] • 03/ 17/ 2017 - Refunded - $24.99 Trans-ID: [redacted] • 03/ 24/ 2017 Refunded $24.99 Trans-ID: [redacted] • 03/ 24/ 2017 - Refunded - $5.99 Trans-ID: [redacted] • 03/ 24/ 2017 Refunded $4.95 Trans-ID: [redacted] Refunds have been issued to the source of the original payment, and processing generally takes 7 to 10 business days. The subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelled. We hope this will satisfy the customer's concerns as well abide by our policies. Our interest in resolution is genuine. Please contact us at [email protected] to contact us directly. Regards,Sam J[redacted]Dispute Resolution Agent