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BMP Auto Service

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BMP Auto Service Reviews (2)

Review: I have a 2001 BMW 740i that I brought to BMP Auto Service of [redacted] October 10, 2014. The car needed a computerized diagnostic. The job was not done until May 25, 2015. I came to see the car and several parts of the car were harvested and the shop owner([redacted]) could not give me answers as to the whereabouts of the missing car parts (CD Changer, Navigation Computer, Dashboard Monitor and so forth). I file complaint at the Bureau of Auto Repair, and nothing was done because the person in-charge is also Russian ([redacted]). Now, there is a Lien on the car because he is charging me with Storage Fee of 25 dollar a day, because of his intentional delay to service the car. I don't understand how this kind of rip-off could slip away from the law and still doing business of ripping off people. I do not have any communication with this business because the shop owner does not call me for any status update, nor any notice on the mail of any progress done on my car.Desired Settlement: I will pay him the diagnostic fee, I do not want to pay any storage fees and I want the Lien of the car removed or revoked.

Review: Brought my Mercedes Benz C280 1996 to BMP Auto Service @ 7275 32nd St. North Highlands, CA 95660 tel # 916 334-7371 last May 27 2014 a Tuesday & [redacted] the owner accepted my car for ABS malfunction diagnostic (he never gave me a work order even after asking him, he said "I already wrote down your info," he only gave me one last June 7 Saturday when I demanded that I will pick it up on June 16 Monday but it was not ready even then). But instead of diagnosing he broke my ignition switch & charged me $198.12. I got the car last Thursday June 12 now I need 2 keys one to open & one to start (very inconvenient), paid the whole amount by visa so I can get my car back, as per advise from [redacted] (I called [redacted] same day when I pick it up). When I got my car I noticed that my hood won't lock, my gas gauge indicator is not working, my cup holder is now broke, I noticed something is leaking under the hood, my driver side seat is so dirty & looks like the plastic cover of the console is new (I can provide pictures). He never asked me if I have a spare key, I never approved new ignition switch cause that is not the reason why I brought my car. I went back 2 or 3 times during the time that my car was there for 16 days & every time he will always say that he is still waiting for the parts to fix the ignition so he can diagnose, same whenever my wife & I will call. On their work order the license # is [redacted] but online it's [redacted]. I'm hoping that you can help me with this repair issue, I don't want other consumer to have this unacceptable experience, just exercising my rights as a consumer. I have brought my car to another shop yesterday to fix troubles. Thanks in advance & have a great day.Desired Settlement: I want a refund of whatever I paid cause I was not the one who broke the ignition switch that they replaced, it was working fine when I left the car, I just need them to diagnose my ABS malfunction. I also want them to pay for a new tumbler & installation so I will only have 1 key to open & start the car. Per [redacted] ###-###-#### (where I brought my car yesterday for repair) he can do it between $120.00-150.00, tumbler is about $70.00-100.00 & $50.00 to install.

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Response:

Customer [redacted] brought 1996 Mercedes Benz C280 VIN #[redacted] to our shop for ABS system malfunction. During car computer diagnostic ignition switch locked and can't turn ignition ON.

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Description: Auto Services

Address: 7275 32nd st, North Highlands, California, United States, 95660

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