B&M's Construction

Contact Name and Title: B&M's Construction LLC
Contact Phone: XXX-XXX-XXXX
To whom it may concern,

I would like to start off by stating that the client for this job was ***, she is the one who signed the Invoice agreeing to the terms for her bathroom remodel. There was never any discussion, agreement or signing regarding this job with ***.

There had been only a verbal conversation with the client, ***, about an estimated date of completion. There was never an EXACT date of completion on the Invoice that was given to her.
The invoice that was provided had an estimate for the job and she was asked to read over it. She was also asked to let me know if she had any questions or if anything needed to be corrected. She signed the Invoice agreeing to the terms, fully aware that there was no EXACT date of completion on that invoice. There was never an EXACT date given due to the fact that once you go onto a job site and begin working, there may be problems that arise or issues you are unaware of until you begin working. Which was indeed what occurred; when work was first started client wanted a corner shower but due to the dimensions of the bathroom, it was not going to fit. The flooring was not going to be replaced when we first started, the client then decided she wanted new flooring to go with her new bathroom, among other modifications she requested. The verbal estimated date that was given to her at the beginning was without any of those changes.

Now the demolition work started on February 3rd, 2020 and she gave the deposit we requested to begin the work on February 4th, 2020. Now the client requested we work specific hours Monday through Friday and told us we would be unable to work on weekends because she wanted that time to spend with her husband, unless he would be working, then we would have a time frame to work on the weekends. The last date we worked on the bathroom was February 22, 2020, up to that point the job was 90% complete. There were minor details that needed to be done for the job to be 100% complete. From February 3rd, 2020 to February 22, 2020 that was only 3 weeks, not 4.

Now when the electrical work was started *** was informed that there would be no power in that bathroom, but that no other location of the house would be affected or turned off. She was in agreement and said that it was fine for us to do what was necessary to complete the work. Since the bathroom was being remodeled she would not be using it while the power was off, hence she said it would not be a problem. Power needed to be shut off for the installation of the recessed lights, light switches and outlets. The power needs to remain off while the work is complete for the clients safety and also my workers safety, If the power had been left on they run the risk of electrocution/electrical shock.

Outside help was never hired, the electricians that were called to the job site are people that work for B&M's Construction.

On February 22, 2020 the client was given a verbal estimate of when they would be returning to finish the minor details that were left. She was told that they would be returning either Tuesday February 25th, 2020 or Wednesday February 26th, 2020. But then *** stated that Tuesday February 25th, 2020 somebody would be working on installing the glass sliding doors for her shower. It was explained to her that due to the limited work space, it would work out better if we went back Wednesday, that way we would avoid being in the way of the person installing the doors or them being in our way.

On Wednesday February 26th, 2020 they went back to her house at 9:00 AM, but there was no response at the door when they knocked nor a response from the "Ring" doorbell. The workers waited a few minutes outside but then left when they realized no one was going to answer the door. A text message was sent to *** at 9:32 AM asking, "...just let me know when you would want me to go back to finish up the little details." After that there were several phone calls made in an attempt to go back and complete those minor details missing, and one last text message on March 5, 2020 at 7:00 AM. She never got back with us, never answered our phone calls, nor our text messages. We had every intention to complete it and we reached out to the client but were unsuccessful in receiving a response.

The remaining details were to complete the connection of the P-trap underneath the bathroom sink, put the sealer on the ceramic walls & floor of the shower, replace the single-pole toggle light switch with a nice Leviton decorative light switch & place the cover over the light switches. But at that point everything else in that Bathroom was complete. I have the before and after pictures of the bathroom demonstrating that 90% of the work had been completed. It was not as if we had started the demolition and left it a complete mess without any power, no toilet or no vanity. The majority of the work was complete and we had every intention of completing it, which is why we were trying to get a hold of her to finish and receive the remaining balance on the Invoice.

Now there were several extra requests from *** that were done and not stipulated on the invoice. We did them because we wanted to help our client out and make sure she was happy with her bathroom. We went out of our way to help her; for example in the invoice it was stated that we were only charging for the labor, and that it was the clients responsibility to purchase the materials necessary for the bathroom remodel. What *** doesn't state on here is that *** asked us to help her by going to *** and Floor & Decor to pick up the material that she chose and purchased for the job because she had no way of transporting it to her house. We went out of our way to help her with that even though we did not have to, because it was never included in the invoice. Now you also have to take into consideration the time that was spent, going back and forth to those stores to pick up the material. Had the client purchased all the material on her own and had it ready for us to begin and only have to do the labor part, it would have cut back the time it took to complete the work.

Now we have a *** account with military discount because I am an active duty military member. When she realized that she asked if we could put our number in for her to get a discount, the first time we agreed because we wanted to help her out. But then she started to request that they give her military discount every time she was purchasing material at *** During one instance a *** cashier told her that she could not be requesting it since she was not the Military member, she was only purchasing material with a business that had that on their account, but it was not material for the business.

Finally I would like to reiterate that I have the before and after pictures of all the work that was done on that bathroom, the Invoice that was signed by ***, and proof of the phone calls and text messages.