BMW and Mini of Freeport

From the first notice we have placed several calls and now emails to [redacted] and to date have not been able to connectWithout being able to speak with him to get his credit card information we can not issue the refund nor can we discuss his expectations of compensationOnce customer connects with us we will be more than happy to Immediately assist

When we received this notification of the customers concerns a *** ***/ *** charge back had already hit our bank statement in the amount of $We are not disputing the charge back and the customer will receive a refund once their bank releases it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The service manager at the Mini of Freeport Service told me that an oil change had nothing to do with brakes fluid when I told him that South Shore Hyundai did an oil change one time only.  For Mini Of Freeport to now say that South Shore Hyundai service did it is just a way of not taking responsibilities for what they have done to my car. The First thing Mini of Freeport told me was to call my car insurance and have them pay for the mechanical brake down.   I dint take my car to just anybody for the oil change, the oil change Mini of Freeport Service is referring to was done by South Shore Hyundai Service.  I gave a copy of South Shore Hyundai's Service report to the manager at Mini of Freeport.  He again assured me that he could not say it was South Shore Hyundai because as per South Shore Hyundai's Service report, only an oil change was done.All of my services since 2012 were performed by Mini of Freeport.  They were the last to have done the brake fluid in March 2015 as their records indicate.I do not trust them with my car anymore.  I like for them to give me the money so that I can service/ fix my car at a place I trust the mechanics and staff.Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

After review of [redacted] complaint we have found that the issue regarding the Bluetooth could in no way be related to the oil service performed however we did our best to assist [redacted] with her Bluetooth issue. We examined the vehicle history to find the vehicle is a salvage. The module...

in the trunk that controls the Bluetooth is rusted causing the Bluetooth to be unresponsive. That being said we attempted a battery reset anyway to see if that would help the issue which it did not. All of this diagnostic work was done as a courtesy to [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved Nother resolved.First of all BMW only responded to this complaint because it was elevated to Attorney General.  That said, when I was pressured by the salesman to buy this extended warranty (nothing was ever covered to date) for around $3000, and the maintenance plan (nothing except two oil changes covered) for around $3000, I was told everything would be covered, including brake jobs. I mean after all it was a lot of extra money so I took hI'm at his word.That said, BMW can say whatever they want but I would swear in front of a judge that this is what I understood. Anything short of complete reimbursement of my would not be acceptable. Furthermore Mr C[redacted] states that there were certain repairs that were normal wear and tear. I would ask him, why wouldn't "normal wear and tear be covered under a maintenance plan. I'll answer for BMW, because it's basically a bogus plan that will never cover anything unless you take a legal route. More to come.    
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I Spoke with Christoper Carima Pre-owner Director on Monday, April [redacted] and he agree to pay me back a ½ of the repair invoice of $911.33, they will return me $455.50 but I haven’t receive the check yet.One again thank you so much for take care this matter.[redacted]

In response to customers rejection... Customers check has been mailed. Thank you.

Being new owners we are working with the prior owners to try to come up with a solution to get [redacted] out of his vehicle.

Currently Mr. P[redacted] is in a courtesy vehicle while we work on the issue with his vehicle key. The Service adviser Kevin will continue to keep in contact with Mr. P[redacted] until the vehicle is fixed to the customers satisfaction.

We have made several attempts, both by phone and email, to reach [redacted] to discuss his concerns. to date we have not heard back from him. Please see below for our response…   We have issued a stop payment on the refund check that [redacted] has not yet received and upon receipt of a valid address from him we can overnight that out to him.  Please see attached copies with our notes explaining [redacted]’s other concerns… Concerning the repair order in question where [redacted] thinks he was being charged 5000 hours for the repair of his 2008 Mercedes Benz shows that the number is merely a labor Op code which we need to prepare a repair order.  Also in the attached please find noted on page 4 of the Geico document the actual amount of hours needed to repair [redacted]’s 2008 Mercedes Benz. Concerning the additional work performed… [redacted] did give a verbal agreement to our employee Dave for the work on the hood of his 2008 Mercedes Benz please see our documentation attached.

We have been working with [redacted] to address his concerns. The vehicle in question is currently in our shop being repaired. After the most recent communication between our service manager and [redacted] we believe we have reached an amicable agreement with him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] yes as you can see on 1/**/16th david stated that he was waiting on authorization to repair damage to the hood from the pictures that I sent you, there's no damage to my hood. Also look at the diagram, that was given to me that day I brought my car in. There's nothing that I.. sign giving this man authorization or permission to do any separate work on my hood look at the receipt
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

From the first notice we have placed several calls and now emails to [redacted] and to date have not been able to connect. Without being able to speak with him to get his credit card information we can not issue the refund nor can we discuss his expectations of compensation. Once customer...

 connects with us we will be more than happy to Immediately assist.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My car might have been a salvage car but I have never encounter any issue with my car, I have been to more than one bmw dealers b4. And was never humiliated and was talk down to because my car was a salvage, which I encountered at this Particular dealer. From the very moment I step in, they are very racist and speak down to black people. Which I even took up with the manger his self and when I asked for another manger he told me there was no other was no other, I said there has to be someone there thats higher than you he said no, so I then addressed the situation to him how customer service there was very nasty and I would never do business with them ever again, his response to me was he apologize and please rethink it in your heart, cause he knew he was wrong I never stated all of this cause I just wanted my car back the way I gave it to them working. I have read they reviews after and have spoke to people who has been there and realized how bad there views are and this is a common thing for them.  My car might be salvage but I have never gone to any other dealer and fell like I was in a nut shell or I did not belong there cause I was not driving a 2016 car.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The employee at Hassel. Who sold me the Mini Cooper Hardtop S led me to believe that the “Total Warranty Service,” was a standalone product when I purchased it and it took effect the day I took possession of the vehicle. After getting the run around for four months by Hassel Mini’s employees. Once I filed a complaint with the Revdex.com, that's then someone from Hassel contacted me and got serious about resolving this issue.  It was at this time I was informed that I was not eligible for a refund for service warranty because the warranty began the day the vehicle was “[redacted]” which was three years t I took ownership of the vehicle.  Hassel employee ask me sarcastically “[redacted]? I asked the Hassel employee if I was not entitled to a refund why did the employee whom sold me the service warranty have me file a cancellation request. Allow me to describe the eleven hour ordeal before I began signing the numerous papers presented to me. I had arrived at the dealership about 11:00 AM and began signing for the car about 9:30 PM. I was exhausted, I haven’t eaten all day and went to get home and have something to eat. So, as the employee presented me the papers I need to sign, I signed them one after another. I feel I was manipulate and take advantage of my physical and mental fatigue.   Allow me to point out the employee who sold me the warranties is no employed with Hassel.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our representative Chris C[redacted] has been in contact with [redacted] regarding her claim. He was able to clarify for her the difference between the 2 warranties that were purchased. One being an extended factory warranty (expiring 08/2018) and the other being a Maintenance plan (expired). It was explained to her that Tires, brakes, normal wear and tear items are not covered by any extended warranty companies. However the $900.00 repair that was done with us should have been covered by her extended warranty and Mr. C[redacted] is working with the warranty company to get [redacted] reimbursed for this repair. Additionally he will be looking into the repairs done outside our facility to see if he can get those covered for her as well. We will continue to assist [redacted] in getting her claims processed.

Review: To whom I may concern.

I'm the Owner of a 2009 BMW X5 3.0i The car is constantly in the shop.Each time I have to return it to have same problem fix. When I question service advisors about the problem they often lie. Had the car taking in for one problem an I end up paying for parts broken while in service. Advisor tell me parts are know to get brittle and break. So I must pay for it after they broke it to fix something else.My car has been I shop over 12 time starting from 05/2012 I notice carfax has it down as service and not repairs. I tried talking with BMW USA Head Quarters. They made note of complaint.I have worked with dealer patiently each time. Dec 2014 I had to be towed in because car transmission had a hard bump when I stop at red light then fail to start after I stopped at a store. The display indicated that car should not be drove because malfunction in transmission then the car started smoking.Once at the dealer I was told starter went bad and I needed a New battery. I ask did they Do work to transmission. I was told they wasn't gonna perform and work because there was an update needed. I explain to service advisor that it wasn't an update the care has mechanical failure. He refuse to to the work so I paid for the update. Service manager said if the update doesn't fix the problem it would be refunded. Around January ,2015 I go to pick up the car and conection from under the dash wash hanging out backup camera was burnt out, and deferential failed so I had to leave the car.A week later I picked up the car and ask was everything fix correctly.I was told yes so I ask if the check for the problem with the transmission. I was told there wasn't and and the update worked. February,* I had to bring the car back because of the same problem with the transmission. Two days later I was told it was the mounts and the would fix it. Feb,** ,2015 I was call to come in to pick up the car. They didn't properly reassemble the car parts. The transmission is jumpy. I know it's a matter of time before this car fails again. I have all invoices.Desired Settlement: Return car to dealer.

Business

Response:

Being new owners we are working with the prior owners to try to come up with a solution to get [redacted] out of his vehicle.

I went to the BMW and Mini of Freeport N.Y.and I was so disappointed with the way I was treated just because I could not close the deal. Before I left, I was told that I could not afford getting a BMW for the amount of money that I wanted to pay monthly and that it was better if I got an $8,000 car in someplace else. Even if a client advisor feels like saying that to a client, she/he would never say it because it will definitely harm that specific business. Any client wants to be treated in a professional way and most importantly with respect. This client advisor’s behavior was unprofessional, hostile, and most of all mediocre. BMW is one of the top brand names and because of it the service and commitment to the public has to be on top of the line. I will never go back to this place and I will definitely not recommend any one to go there.

Review: I purchased a 2015 bmw 428i grand coupe from bmw of freeport on July ** 2015. They were taking my 2013 altima as a trade in and rolling in my remaining payments (roughly $3600) into my new car payments. When the paperwork was signed I was advised that a check would be sent for my remaining payments to NEFCU in 10 days. I recieved a message from sales manager Kristian on July ** stating they needed my NEFCU account info. After promising a check would simply be sent to NEFCU in 10 days they decided to reach out to me almost two weeks later to get information and now start the process of paying off NEFCU! horrible experience thus far as it was. Now on 07/**/2015 as im driving home with my toddler in the back seat I gey an error on the screen saying drivetrain malfunction and the car stalls out dead smack in the middle of an intersection during rush hour! I called bmw assist and the soonest they could get a tow truck out was in an hour even after explaining that the car was stuck in a horrible position and I had my child im the car. When we called bmw of Freeport they sinply said they had no loners and couldnt do anything for us that night. So I was left with a car stalled on a busy road with my child in the car for over an hour and to add insult to injury once my car got towed away they said tpk bad so sad we're out of loners. So after this horrible issue and only having the car for less than a month you think they would've at least called me in the morning to assist? No I had to find my own means of transportation and after not hearing from anyone by 10am we then reached out to them. They gave us the run arpund speak to service then service has to speak to sales. No one was of any help. After expressing to them my concern for my safety and getting back into the vehicle sales manager Kristian explained to me that his wife has been in many cars with many situations (Great husband) he also explained that there's more to it than my safety and at the end of the fay there's a contract. Here I stand at the end of the day without having the car and the service manager Steve simply stated we're looking into. Last time I checked if you sell someone a brand new car and put them in such a rough spot it shouldn't take all day to do a diganostics test at the very least. After expressing my frustration to Kristian with the service department he said he would look into it and call back...... I've still yet to recieve a call back. From the service to sales manager to bmw assist I couldn't fatham a worse experience with any other company hands down.Desired Settlement: I'd like to be contacted by bmw corporate because the service from everyone at bmw of Freeport has been poor. I've expressed my concerns with the vehicle stalling out in rush hour traffic with my child in it and no longer feeling comfortable getting back into the bmw- not to mention that bmw has not met the. Contractual terms of agreement of paying of my balance to NEFCU which was agreed upon and I'd therefore like the contract to be void. The best service they could do for my is to simply take the vehicle back and come to a prompt resolution.

Business

Response:

During the course of our relationship with [redacted] we have had several phone conversations with her and her Fiancé addressing all of the concerns they had. Upon checking the vehicle in our service center we found the car had stalled and the customer was stuck due to the negligence on her part in putting Gas in her vehicle. After discussing the findings with by our technician with [redacted] and her Fiancé they agreed they would cancel this claim against us however we have found that once a claim is in process it may not be removed.Customer is happy and not taking any actions against us. This case should now be closed. Thank you