BMW Concord

Initial Business Response /* (1000, 5, 2015/07/10) */
Contact Name and Title: *** service man
Contact Phone: XXXXXXXXXX
Mr *** I've been trying to reach you for the last three days, regarding your vehicleAs your vehicle is here and you are still in my loaner car, please call me or
come by before 5pm tonight 7/10/
Initial Consumer Rebuttal /* (3000, 7, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just talked with the Service manager and a gentleman ( I believe his name is ***)They again asked me to pay $to get my headlights fixedI do not think that they understand that my headlights had no water intrusion before I took it thereI even asked money from my dad for the first time entire my life but he can't afford more than $So unfortunately I will take this case to the civil court tomorrow
Final Business Response /* (4000, 9, 2015/07/14) */
Customer's first visit as he stated he had a lamp malfunctionWe recommend both headlamps be replaced at that timeHe states the lights worked at that time was just getting the malfunctionI can not confirm that, but can show we recommend both lamp assemblies and the fault print outsI tried to work out pricing with the customer and he declined
Final Consumer Response /* (4200, 13, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Wow! Now I'm a liar? I can prove that my Low&High beams were working properly before the service! I can confirm that for you don't worryI did not state any LAMP malfunctionI stated I have "ADAPTIVE HEADLIGHT FAIL" error on my dashA BMW service manager should know that "ADAPTIVE HEADLIGHT ERROR" only showes up when there is something wrong with the system that turns my xenon lights right or left as I turn my steering wheelAdaptive headlight error has nothing to do with my low and high beamsYesYou recommended to replace both headlight assemblies for my ADAPTIVE HEADLIGHT ERROR not for my Low&High beamsYou also did NOT state any water damage or any water in my headlights at my first visitI still have the photos that I took at your dealer's parking lot that are showin a lot of water in my headlights (and covers not seated properly in the back of headlights) and service manager *** have seen that with his own eyesI also still have the text messages from my service advisor who probably got fired/let go at my 7th or 8th visitI'm just gonna copy and paste them herePlease see the texts below ;
5/29/XX X:XX PM
The system is working just fine but need to finish programming so there will be no issues with system communicatingTalk soonThanks
5/29/XX X:XX PM
I still show an hour and minutes remaining on the download I'll call you as soon as it gets close to being finished
5/29/XX X:XX PM
We are going to run out of time so we have to pause the downloadCan you come in and meet me tomorrow morning? Car ready at am
5/30/XX X:XX AM
We finish programming the carEverything is back fully functional but you will still have a warning light fault for the lamps, reason is the stepper motor in the headlamp assembly is physically broken other than this situation the lamps are fully functional and working properly for youThe programming took properly in the system is able to communicate as designedI'm heading into work now to clean up the paperwork and print your invoice, maybe minutes and then I'll call you and you're welcome to pick up today or Monday whichever is more convenientI'll talk to you soon ***
6/9/XX XX:XX PM
I didn't forget, the girls were going to call you in a little bitbut no problem at allyou think you could drop the car off tomorrow and pick up a loaner car? let me know? I could take you in as early as you wantwe open the doors at a.mThanks
6/9/XX XX:XX
Of course no problem at allbring me the car Thursday and I'll have a loaner car for youthanks again
6/19/XX X:XX PM
Hi G, I left a voicemail I assumed you were out of town and may be out of cellphone rangethis offer stands for one or both headlamp assembliesI received Auth for 70% goodwill for lamp assemblysBMW will pay each and would leave $BMW pays total of and would leave out of pocket $This is the offer that has been given to us from BMW North AmericaLet me know what you want me to do? Thanks Lucian
6/26/XX X:XX AM
Question for you...Do you know how to put headlamp bulbs in your car?
6/27/XX X:XX PM
Sorry, I have no cell phone reception but I have datareason I asked if you knew how to install bulbs, since we were unable to do the deal with the headlamp assemblies I had BMW goodwill to xenon light bulbsThey are dollars eachI placed them on the passenger *** of the vehicleYou will need to pick up the car and then need somebody to install the bulbs for you that was the only way I can have you taken care of at no cost
6/27/XX X:XX PM
The only other option I have to make this work is you will need to pick the car up install the bulbsThey're sitting on the passenger *** of the vehicle then call and make an appointment in weeks and at that time I can reopen the goodwill gesture and request the headlamp assemblies over againWhen you pick up the car just sign for it and don't make any mention of the goodwill to anyone
6/27/XX X:XX PM
If u can pick up now, this is bestThe sooner you pick up the vehicle the sooner we can get the lamp assemblies taking care of through goodwillEvery day counts when it comes to goodwill gesture so I do think it's wise for you to grab the car if you can
This guy was representing BMW ConcordI don't wanna spend time in the court but I will do for sure if I can't get any other solution and If I do go to court , I will ask you to pay for my time that I spent for my car because of your advisor or serviceIt's been more than months already I've going back and forth to this service and they kept my car almost more than months in this month period