BMW Encinitas

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [ I was contacted by the sales manager over a week ago and she said she would arrange repairs but never heard back] Regards, [redacted] ***

In response to Mr ***’s complaint, we did acknowledge and agree to take care of the ding in his car on the night he purchased his car, and we also let him know it couldn’t be perfect but really close as the ding was on a seamOur "Genius" Program is available to our customers after they purchase a vehicle to go over the vehicles again to ensure that they really understand all of the options He did call us after our voluntary day return policy and asked us if he could get into another vehicleWe told him we would, but unfortunately, we couldn’t come to terms on the new vehicleWe again confirmed we would repair the ding and Another blemish on the car Customer service is very important to us and we make every effort to ensure our customers are happyWe did extend the offer to put him into another car, however, the deal wasn’t to his satisfaction and he declined Best Regards, [redacted] General Sales Manager BMW Encinitas

Spoke to customer at length regarding concern yesterday. Though the valve cover gasket was replaced 8 months ago, there was no current issue with the valve cover itself (aside from a leaking gasket). Advised customer of the current issue with crank case separator (modular with the valve cover)....

Customer confirmed the symptom resulting in need for valve cover replacement arose 2+ months following seal replacement. Valve cover replacement was not recommended as a preventative maint during the gasket replacement due to it being a high cost part (with a low failure rate). Though the current circumstance is unfortunate, and results in the same labor process, selling the valve cover assembly when only the gasket is needed would have been an "over repair" resulting in excessive cost at the time. In resolution, customer was offered and accepted employee discount on parts and labor to replace the valve cover assembly. Work is anticipated to be completed today.

I have contacted [redacted] for additional information and will speak to our dmv specialist and get an answer for her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[ I was contacted by the sales manager over a week ago and she said she would arrange repairs but never heard back]
Regards,
[redacted]

In response to Mr [redacted]’s complaint, we did acknowledge and agree to take care of the ding in his car on the night he purchased his car, and we also let him know it couldn’t be perfect but really close as the ding was on a seam. Our "Genius"
Program is available to our customers after they purchase...

a vehicle to go over the vehicles again to ensure that they really understand all of the options.
 
He did call us after our voluntary 3 day return policy and asked us if he could get into another vehicle. We told him we would, but unfortunately, we couldn’t come to terms on the new vehicle. We again confirmed we would repair the ding and
Another blemish on the car.
 
Customer service is very important to us and we make every effort to ensure our customers are happy. We did extend the offer to put him into another car, however, the deal wasn’t to his satisfaction and he declined.
 
Best Regards,
 
[redacted]
 
General Sales Manager
BMW Encinitas

I have spoken to Mr Han on March 7 2015. I looked through his file, and explained to him that there were two documents that he had signed, stating there was a only 60 day powertrain warranty on thecar he had purchased. I also told him he could bring the car into our service department and would...

try get the side view mirror fixed. I have also been working with another store in [redacted] to see if they willhelp, but I am still working on that. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted], it took nearly a month to return my signed contract, I had to pay for and insure a vehicle I was unable to use because you could not send me a copy of my contract. Your staff ignored multiple emails and calls to handle this [redacted]er and lied to me about the status of this complaint numerous times. I was told this was fedexed multiple times, but no tracking numbers could be provided. I'm out $800 this month having to pay for the car and insurance that I couldn't use and you continue to deny any wrong doing to avoid any repercussions. I have not received as much as an apology let alone any type of offer to make this right. I will continue pursuing this complaint with the state of California and BMW of North America, because no action or responsibility is being taken by BMW of Encinitas.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and a resolution was agreed upon. I felt the company could have done more in regards to further reducing the labor charge as a compensation. I originally had paid 819.00 for repairs on a $74 dollar part, and now I am paying $550 for the exact same labor. Although, the director was extremely nice, I was not entirely satisfied with the outcome. And due to having to pay $320 regardless for the diagnosis, I decided to have that amount at least applied to my overall bill in efforts not to lose out on any further expense. I will definitely be taking my business elsewhere after the repairs are completed this time around. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action is not completely accurate.  For your reference, details of the offer I reviewed appear below.
their response does not accurately represent their resolution or attempt for resolution.  They have refused to respond to numerous of my attempts to resolve, yet they purposefully intend to deceive by intentionally claiming they have had "numerous" attempts to contact me. This further indicates the lack of truthfulness, customer service, and good business practice.customers should be fully educated and warned before they choose to do business with BMW Encinitas.
Regards,
[redacted]

We will reach out to customer again. This is an error on behalf of BMWNA and not a result of the actions of this business. We are in contact with BMWNA and SafeGuard (the lease wear and tear Company) to assist in mediating the resolution. There have been multiple previous contacts with the...

customer and he has been copied on the communications.

[redacted],  My name is [redacted] and I represent BMW of Encinitas. I would like to have a moment to discuss your concerns. My records indicate that you signed multiple documents, including the [redacted] of sale and retail installment contract on or around 10/17/2015. My records also indicate we...

FedEx'ed copies of these contracts to you shortly after that time. Unfortunately, we cannot grant the request of returning the vehicle. We can gladly provide additional copies of the contracts you signed though. My direct line is [redacted] or I can be reached via email @ [redacted] Regards, [redacted]Customer Care DirectorBMW Encinitas

Review: I purchased a used 2007 Toyota Sienna from BMW of Encinitas in July 2015. At that time, the salesman (Nelson) gave me the option of purchasing the extended warranty through [redacted] for $2495, saying that because the van had so many miles, it would be a good idea. And that it would cover everything mechanical.

Within a month, I had to replace the battery and get 4 new tires ($1000). Then, the sliding door got stuck open. BMW of Encinitas stated that they had already fixed those doors prior to the purchase, but the van was sold "as-is". When the door stopped operating, I read that a recall/extended warranty through Toyota existed to cover certain aspects of failing doors. My door would no longer close and I had to force it shut.

I took the van to the nearest Toyota dealership for service. They documented that the door latching mechanism had failed, the motors had failed, and only part of it was covered under their extended warranty. I paid over $900 to repair the sliding doors.

I then asked [redacted] to reimburse. I could not wait to drive the car to one of their facilities with a sliding rear door that would not latch. They denied the claim, stating it was after the fact. This is a safety issue that should have been handled professionally. [redacted] even stated that, had I received the work through their network, they would have covered it. I could not drive the van nor wait for an appointment. The door would not close!Desired Settlement: Pay me, through the warranty coverage, for the amount related to the broken door that should have been covered.

Review: When I purchased my 2013 BMW M5 I paid an additional $1,298 for a window tint, front grille and a PermaPlate. The PermaLate was never put on. The window tint was done incorrectly. I asked for 30% tint all around and the installers did 40%. The front grille was the wrong one, I ordered a flat black one and instead got a glossy black one. Window tint ($500)Front grille ($298) PermaPlate ($500)I contact the new car manager, [redacted] and explained the situation to him. He said everything would be refunded within 5 days. It has now been over four months and I have still not received my refund.Desired Settlement: Refund for the total amount of $1,298.

Review: I purchased a car from them on Sunday , May 24, 2015, The car needed some things done on it so I left the car there to have repairs done that were needed. I went to pick the car up on May 29th and take possession of it for the first time. I drove it off the lot and got maybe 10 miles down the freeway and the transmission blew up. They told me to drive it back that way even though the car wouldn't shift out of first gear. I got the car back to the them and the gave me BMW 335 GT to drive. They were trying to find another car for me like the one I had purchase but Mike the used car sales manager who was supposed to keep me informed never called me. I stopped by to look at some cars on my way to LA on June 3rd to no avail. I told [redacted] our salesman that I would be back that weekend to look at cars. Well on Friday as I was driving home from work someone or something from an overpass went thru the sunroof of the car shattering the glass. I immediately pulled of the highway and called the dealership and told them what had happened. In the mean time I headed to the closest police dept to file a report. I was in the parking lot of the police dept and they told me to drive the car back which I told them was unsafe and had asked them to get a tow truck to bring the car back they insisted I drive the car back to them. So I did. Meanwhile glass was flying every where. They put me in another car telling me not to worry wasn't my fault and on Sunday I went to the dealership and found a car. I felt rushed and did return the car within my 3 day limit. The dealership had cashed my check for $500 before I ever had possession of any vehicle. When I took there car back and asked for mine back it was very unpleasant to say the least. The new car sales mgr [redacted] came at me telling me he was going to file a claim with my ins co which if I had not returned there car I believe I would have never heard another word. [redacted] told me my a $500 check would given to me at that timeDesired Settlement: Get my $500 back to me and no claim made to my insurance company or lawsuit be filed against me for damage which I had been told by the service dept mgr was not my fault, he had taken care of the sunroof already and saw no other damage. Said he had no idea what [redacted]'s problem was he told him it had already been taken care of .

Review: We purchased a car from BMW Encinitas on 10/31/14 as of today 2/25/15 we still do not have the auto registration. Tried calling the finance director [redacted] left 3 messages no returned call. Moved on to the general manager [redacted] left 3 messages no returned call. Called [redacted] and they said they can not help us as the hold up is with the dealer. Called the bank and they said they too have left multiple messages with the dealer and have not received a returned call. The bank has yet to receive the title from the dealer. Tried calling the dealer again today hoping to get another person and spoke to [redacted] who disconnected me once I asked for her last name. Called back and was "disconnected" again. Today received a ticket for no license plate, no registration....Desired Settlement: I want my registration and at this point I want the traffic fix it ticket paid for by BMW.

Business

Response:

I have contacted [redacted] for additional information and will speak to our dmv specialist and get an answer for her.

Review: BMW of Encinitas never issued a contract or [redacted] of sale after I purchased my car, I requested 5 times and they told me they would overnight it or get back to me at the end of the day and now they are not responding at all. I told them I want to return the car, as I was never given the [redacted] of sale or contract, I am still not sure who owns the car. I want to return the car for a full refund.Desired Settlement: I want to return the car

Business

Response:

[redacted], My name is [redacted] and I represent BMW of Encinitas. I would like to have a moment to discuss your concerns. My records indicate that you signed multiple documents, including the [redacted] of sale and retail installment contract on or around 10/17/2015. My records also indicate we FedEx'ed copies of these contracts to you shortly after that time. Unfortunately, we cannot grant the request of returning the vehicle. We can gladly provide additional copies of the contracts you signed though. My direct line is [redacted] or I can be reached via email @ [redacted] Regards, [redacted]Customer Care DirectorBMW Encinitas

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted], it took nearly a month to return my signed contract, I had to pay for and insure a vehicle I was unable to use because you could not send me a copy of my contract. Your staff ignored multiple emails and calls to handle this [redacted]er and lied to me about the status of this complaint numerous times. I was told this was fedexed multiple times, but no tracking numbers could be provided. I'm out $800 this month having to pay for the car and insurance that I couldn't use and you continue to deny any wrong doing to avoid any repercussions. I have not received as much as an apology let alone any type of offer to make this right. I will continue pursuing this complaint with the state of California and BMW of North America, because no action or responsibility is being taken by BMW of Encinitas.

Regards,

Review: Our 2012 BMW X5 was sold to us, and represented as a new car. In fact it was a demo, and warranty and service contract had been running long before our purchase. The BMW dealer did not disclose this relevant fact to us, and now will not respond to the complaint. Failure to disclose this fact to us, lead us to over pay for a used vehicle, and has stolen/cheated us out many months of the warranty and service contract.Desired Settlement: We would propose that the 2012 X5 we now have, be exchanged for the X5 that we purchased, since the Demo we have can never be what it was sold and represented to us as. We were cheated, duped, and lied too about our purchase. We paid full price for a new car and got a used car.

Review: I purchased 2014 BMW 320i (lease) from Encinitas BMW on 12/12/2014.

By the time purchase was finished with all neccessary paperworks, it was already 10pm. BMW had prepared the car for final drive off, and I noticed

a noticeable ding on the passenger side rear fender lip. It was very hard to see due to rain and darkness, but it was still visible. Because the dealer was basically closed due to their hours, the store manger verbally communicated that they will bring it in to repair. He also added that because the ding sits right in the middle of the crease, it wont be perfect. I came home to realize that there was one more deep scuff on passenger side lower rocker panel under my garage lights.

Couple of days later, we also noticed that iphone music doesnt transmit through regular iphone cord to the car stereo. At the time of purchase, sales person informed us to bring the car back to the dealer in a week, to set up an appointment with their "genius", who is supposed to go over all neccessary options of the new car. This was supposed to be explained before the purchase, not after. Sales transaction was done very unprofessionaly, and rushed. Moreover, after few days, we were looking at the purchase paperworks, and found that we signed a paper stating there is 3 DAY/ 150 MILE MONEY-BACK GUARANTEE. This was NEVER verbally stated to us at the signing of all paperworks, but happened to be in one of slots they told me to sign. I found this moneyback guarantee paper 4 days after the purchase, and immediatley called the sales person on his cell phone. He told me to bring it in to the dealer, and they would be able to help us out. When we brought the car to the dealer, they seemed helpful to get us into a new car eventhough it passed the 3 DAY period, but soon realized the dealer was putting their loss of buying back our car onto our new lease rates, if we had decided to get a new vehicle.

We could not get any lease rates, they have advertised, and ended up wasting 4 hours.Desired Settlement: I have purchased a new car with a ding, and that ding will never be perfectly removed due to where it is on the car. And I was not informed about all neccessary options which would have raised a red flag about the outcome of the purchase.

I ask that Encinitas BMW take my car back and give us a new lease deal on any vehicle of our choice. They have given us ridiculus pricing on new lease because they said they were taking a loss, and have to put their loss to my new lease. Their special

offer on their own website advertisement could not apply to us for the same reason. I also informed them that I will bring the car back in for ding to be fixed to new condition, but they aslo informed us that would be impossible to get it in new condition. As well, I want sincere appology from sales person "[redacted]" who walked out on us after giving us unprofessional attitude and delaying our time. Encinitas BMW should also notify 3DAY money back guarantee to all future customers clearly.

Business

Response:

In response to Mr [redacted]’s complaint, we did acknowledge and agree to take care of the ding in his car on the night he purchased his car, and we also let him know it couldn’t be perfect but really close as the ding was on a seam. Our "Genius"

Program is available to our customers after they purchase a vehicle to go over the vehicles again to ensure that they really understand all of the options.

He did call us after our voluntary 3 day return policy and asked us if he could get into another vehicle. We told him we would, but unfortunately, we couldn’t come to terms on the new vehicle. We again confirmed we would repair the ding and

Another blemish on the car.

Customer service is very important to us and we make every effort to ensure our customers are happy. We did extend the offer to put him into another car, however, the deal wasn’t to his satisfaction and he declined.

Best Regards,

General Sales Manager

BMW Encinitas

Review: The dealership sold me a car and stated that it had an existing warranty that expires October 2015. I took the car in for warranty service and now they tell me there is no warranty. I have past emails confirming from the dealership finance employee, she checked into it and confirmed it had a warranty that covers everything minus battery and wear and tear. I've contacted them multiple times including the general manager and continue to get the run around or ignored.Desired Settlement: Would like the dealership to honor the warranty until October 2015 as stated when car was sold to me and would like that in writing.

Business

Response:

I have spoken to Mr Han on March 7 2015. I looked through his file, and explained to him that there were two documents that he had signed, stating there was a only 60 day powertrain warranty on thecar he had purchased. I also told him he could bring the car into our service department and would try get the side view mirror fixed. I have also been working with another store in [redacted] to see if they willhelp, but I am still working on that. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[ I was contacted by the sales manager over a week ago and she said she would arrange repairs but never heard back]

Regards,