BMW North Scottsdale

the part I am waiting for is a separate issue. My car stalled again the other day. This has been an ongoing problem as its already been in the repair shop three times for this problem, on top of everything else. I also just received another safety recall notice in the mail that involves a problem with the front side marker lamps.

Incorrect.  The vehicle went thru the same reconditioning protocol as every other pre-owned car we sell.
(no response required)
No response required – we GAVE him a new key fob, at NO charge to him.
It did not have 4 NEW tires at time of purchase.
This is the BIGGEST issue; he maintains he “had to pay for registration” right there.  INCORRECT.  He did NOT have to purchase his registration; we had told him so twice; he had PAID for his registration thru the car transaction.  He did not want to understand that we were required to perfect registration ON HIS BEHALF.  We refunded everything that we could get CA to reimburse for HIS MISTAKE.
I see no other resolutions available.

There is a $1,000.00 credit being processed back on his credit card today.

I will send customer a letter of apology today.

This is in response to complaint # [redacted] from [redacted].  The complaint clearly states that [redacted] had damage done to her vehicle while it was parked in a parking lot after it was purchased from [redacted].  This customer is looking to [redacted]...

[redacted] for financial assistance with getting her car fixed.  Based on the fact that we had no part in the accident we have refused monetary assistance to [redacted].  We did, however, tell her that we would fix the scratch on her wheel when she brought it to our repair facility to have the other damage that was done repaired.  We have not gotten notice that she has brought her vehicle in for repairs.

This is in response to [redacted] Customer Service issues, complaint ID# [redacted].  After reviewing the complaint and speaking with the customer, BMW North Scottsdale is making arragements for Ms. [redacted] to come in and get the items in the complaint fixed, BMW North...

Scottsdale has agreed to replace the front windshield seal and the back glass seal at no charge to the customer.  Regards, [redacted], General Manager

Who knew that an oil change could take 3 1/2 hours with an appointment ??? I was then told it was because I made my appointment during the mechanics lunch. Really?? I will never go back!!

1. Car was sold as is, however the car did not go through the proper BMW service inspection protocol.
2. Yes a new rim was replaced. Per all Southern California BMW, they say AZ BMW should have replaced the tire as well since they replaced the rim at no cost to me.
3. After I purchased the car, salesman Dan C[redacted] stated to place the key fob in the slot for a period of time for it to be charged. However when I arrived in San Diego that evening the key fob was still not working so I reached out to AZ manager Don Hansen regarding the issue. He advised me to take it into to BMW San Diego and it took a lot of back and forth before they approved and replaced the key fob. It took about 7-10 business days for this issue to be resolved.
4. Even though it is a used car it had all 4 brand new tires. It was confirmed when I had it checked out at discount tires due to the low tire pressure indicator issue that came up after I bought the car.
5. When I took my vehicle for inspection in California I had to pay for the registration right there and then to get the registration and tags. The refunded amount that AZ BMW paid out was still under the amount that I am due.

The part that [redacted] was waiting for is an electronic

Thermostat . This part was on national backorder from BMW North America but has

since arrived .  The part was installed and [redacted] has been notified that

her car is repaired and ready for pick up as of 11/2/2015.Ms [redacted] also states she received notification that

there is a safety recall due on her BMW. After reviewing BMW’s dealer website

and www.safecar.gov ;  there is no

open recall on her car.Please close this file[redacted]Parts and Service DirectorBMW North Scottsdale ###-###-####Tell us why here...

Customer came to dealership from CA specifically on this vehicle.  Customer purchased a used 5 year old...

vehicle “As Is”.

Upon returning to CA, customer noted low tire pressure monitor light on, contacted us, we sent him to a sister store in CA, diagnosed as a small crack in the rim.

Despite the As Is, we replaced the rim at no charge, as good will gesture.

Additionally, he had an issue w/ a key fob which we reimbursed, again as good will.

In addition to the rim, the vehicle then needed a rear tire – we informed the customer that we would not reimburse him for the tire; stating he bought a used car w/ used tires..

Relative to tax and registration fees –
It was made perfectly CLEAR at time of sale, we were required to handle CA tax, title, and registration for him, by the lender; and we collected the required fees.  Nevertheless  he went to CA MVD to do it himself; and then informed us the registration iwould cost more.  WE ONE MORE TIME REITERATED that WE WOULD HANDLE it and he had already paid for it in the purchase.`

DESPITE OUR COMMUNICATION,

the customer STILL went in to the CA DVD and processed his registration. 
Subsequently, he asked for us to reimburse him for the monies HE spent for the reg.  
By that time the title work had been processed on his behalf,
Still we tried to see what CA would refund
The only amount we could get refunded was $302 – that we then sent to him.

CONCLUSIONS:

Car was sold as is
We paid for a new rim, at no cost to him
We reimbursed him for a key fob, at no cost.
We declined to pay for a new tire as it was a used car, and would have had used tires.
Having made it very clear that we would handle the registrations – repeatedly – he went in on his own and processed it himself – HIS MISTAKE
We worked thru CA to obtain the most refund they would give for the dupe paid registration fees – and refunded him that amount.

We have told him repeatedly, we are not doing anything else on this transaction.

Customer [redacted],
This customer states her desired Settlement is a Replacement

Vehicle or her vehicle returned repaired. Her issues are with BMW North

America as only they can negotiate a buyback and only they can provide the Thermostat

that is on National...

Backorder. Please have customer contact BMW North America

and remove this from our file. The customer is currently driving her car while

she waits for parts to arrive.

General Manager

I took the car in for service after I made an online appointment. My regular service advisor was out of office and another service advisor by name [redacted] was assigned to take care of me. From the start itself he doesnt like me being there. He kept on giving excuses like, I did not make an appointment or the concerns I had with the car was not genuine. Finally I had to pull up the appointment on my phone to make him believe it. Finally he agreed to take the in for service. When I was ready to pick up the car, only one issue which I raised was fixed. He didn't even bother to come out of his office to address any of it. All he did was he kept on blabbering to make another appointment with my regular advisor. This is totally ridiculous customer service I have ever experienced.

This is by far the most unprofessional bmw dealership I have ever done business with the gm is very unprofessional you need to talk area vice president to get anything done here they tell you after buying a car 14 days later that they are going to turn the car in as stolen after you have put 50k down on the car they scam you out of all money they can they try to re sale your car what pos dealership they take advantage of you every way possible dont do business with them ever this experience has been the worst when buying a brand new [redacted] at ** years old this should of been one of my best experiences next to having my first born and nothing like how I expected it to go or be on top of all of this I got the car the first day and took it to [redacted] for the weekend when I got back my 1200 mile first service was due and I do believe the service department did something to make me need my car towed so I had it towed to an other bmw service center and they found lose parts on the drive train I would never trust this company for anything

Professional con artist. Ignorant, unprofessional and false leading dealership. Everything I was told was a lie. I regret everything from the moment I walked through the door. Bought a used car from them and it was the BIGGEST mistake of my life. So far I have spent $1500 in repairs from a car that had been inspected and was in "safe and perfect drivable condition". Not to mention 4 trips to various repair shops, hours on the phone and days off of work. Just want to re emphasize BIGGEST MISTAKE in 26 years of living. Do yourself and everyone you know a favor, never go to North Scottsdale BMW!!!!!!!!

Review: I put a deposit on a new car on 05/03/2014. I had to cancel this order the next week. The salesman said that he would process my refund. I did not receive any refund so three weeks ago went to the dealership and spoke to a manager. He said he did process it but as of today more than 90 days after they processed my credit card still no refund of my $1000.Desired Settlement: I would like to get a refund asap.

Business

Response:

There is a $1,000.00 credit being processed back on his credit card today.

I will send customer a letter of apology today.

Review: On June 6th 2015, I traveled to BMW [redacted]4 to purchase a 2011 BMW 335is. On July 3, 2015 I noticed I got a low tire pressure indicator that came up saying that my driver side rear tire needs air. I just assumed somehow the air pressure was just low so I put some air into it. On the evening of July 4, 2105 I noticed the low tire pressure indicator came back on for the same driver side rear tire. I decided not drive my car until July 6, 2015 and will stop by after work to a local discount tire branch to check the tire problem. Once the technician pull out my rear tire off the car, he notified his manager that the driver side rear rim had 2 prior welds. When I got home that evening I sent out an email and left a voice message to General Manager Don H[redacted] to let him know what I discovered. I received a phone call from used cars sale manager Don B[redacted] asking if I'm losing a lot of air on the tire. I told him yes and I don't feel safe driving my car. He told me he will discuss the issue with his boss General Manager Don H[redacted] and told me to also reach out to BMW of San Diego to let them know of the situation. After 3 days and no response from Don B[redacted] or General Manager Don H[redacted] I decided to call the service advisor Duane Bjerk. at BMW of San Diego to let him know the status. I made the phone call to Duane B. on July 10, 2015 and he advised me to bring my car in and he will follow up BMW North Scottsdale himself and go from there. By the following Tuesday July 15, 2015 Duane B. reached out to me and stated that BMW North Scottsdale will replaced rim only, not the tire. This issue wouldn't occurred if they replaced rim before they sold the car. I also got the short handed for my reg. The paperwork I filled out at BMW to pay for reg and smog was for $480 that I had to pay out of pocket. When I got refunded from BMW North Scottsdale they sent me a check for only $302. That is less than what I paid.Desired Settlement: For the cost of tire $414.70 The difference of reg $178 amount I paid for reg from my loan.

Business

Response:

Customer came to dealership from CA specifically on this vehicle. Customer purchased a used 5 year old vehicle “As Is”. Upon returning to CA, customer noted low tire pressure monitor light on, contacted us, we sent him to a sister store in CA, diagnosed as a small crack in the rim. Despite the As Is, we replaced the rim at no charge, as good will gesture. Additionally, he had an issue w/ a key fob which we reimbursed, again as good will. In addition to the rim, the vehicle then needed a rear tire – we informed the customer that we would not reimburse him for the tire; stating he bought a used car w/ used tires.. Relative to tax and registration fees – It was made perfectly CLEAR at time of sale, we were required to handle CA tax, title, and registration for him, by the lender; and we collected the required fees. Nevertheless he went to CA MVD to do it himself; and then informed us the registration iwould cost more. WE ONE MORE TIME REITERATED that WE WOULD HANDLE it and he had already paid for it in the purchase.` DESPITE OUR COMMUNICATION, the customer STILL went in to the CA DVD and processed his registration. Subsequently, he asked for us to reimburse him for the monies HE spent for the reg. By that time the title work had been processed on his behalf, Still we tried to see what CA would refund The only amount we could get refunded was $302 – that we then sent to him. CONCLUSIONS: Car was sold as isWe paid for a new rim, at no cost to himWe reimbursed him for a key fob, at no cost.We declined to pay for a new tire as it was a used car, and would have had used tires.Having made it very clear that we would handle the registrations – repeatedly – he went in on his own and processed it himself – HIS MISTAKEWe worked thru CA to obtain the most refund they would give for the dupe paid registration fees – and refunded him that amount. We have told him repeatedly, we are not doing anything else on this transaction.

Consumer

Response:

1. Car was sold as is, however the car did not go through the proper BMW service inspection protocol. 2. Yes a new rim was replaced. Per all Southern California BMW, they say AZ BMW should have replaced the tire as well since they replaced the rim at no cost to me.3. After I purchased the car, salesman Dan C[redacted] stated to place the key fob in the slot for a period of time for it to be charged. However when I arrived in San Diego that evening the key fob was still not working so I reached out to AZ manager Don Hansen regarding the issue. He advised me to take it into to BMW San Diego and it took a lot of back and forth before they approved and replaced the key fob. It took about 7-10 business days for this issue to be resolved.4. Even though it is a used car it had all 4 brand new tires. It was confirmed when I had it checked out at discount tires due to the low tire pressure indicator issue that came up after I bought the car.5. When I took my vehicle for inspection in California I had to pay for the registration right there and then to get the registration and tags. The refunded amount that AZ BMW paid out was still under the amount that I am due.

Business

Response:

Incorrect. The vehicle went thru the same reconditioning protocol as every other pre-owned car we sell.(no response required)No response required – we GAVE him a new key fob, at NO charge to him.It did not have 4 NEW tires at time of purchase.This is the BIGGEST issue; he maintains he “had to pay for registration” right there. INCORRECT. He did NOT have to purchase his registration; we had told him so twice; he had PAID for his registration thru the car transaction. He did not want to understand that we were required to perfect registration ON HIS BEHALF. We refunded everything that we could get CA to reimburse for HIS MISTAKE.I see no other resolutions available.

Review: My car has been in service over 6 times in the last year over various problems. My car has had a stalling problem when backing up which is a huge safety concern for me. I brought my car in for this issue alone 3 times, 2 times they could not fix the problem and had me come pick up the car for the problem to continue still multiple times. I also have had items recalled and now I brought my car in this week as my "Engine Malfunction" light has been on and they told me the Thermostat has been recalled and is being ordered and will be in in 3-4 weeks so I have my car back with the "Engine Malfunction" light still one which does not make me comfortable driving around. I have been very inconvenienced with all these problems as I am a realtor and need a car to work full time and always have to go be going to and from the dealership. It is a brand new car and should not been having all these problems, it is a lemon.Desired Settlement: I would like my vehicle replaced or my car returned.

Business

Response:

Customer [redacted],This customer states her desired Settlement is a Replacement

Vehicle or her vehicle returned repaired. Her issues are with BMW North

America as only they can negotiate a buyback and only they can provide the Thermostat

that is on National Backorder. Please have customer contact BMW North America

and remove this from our file. The customer is currently driving her car while

she waits for parts to arrive.[redacted] General Manager

Consumer

Response:

the part I am waiting for is a separate issue. My car stalled again the other day. This has been an ongoing problem as its already been in the repair shop three times for this problem, on top of everything else. I also just received another safety recall notice in the mail that involves a problem with the front side marker lamps.

Business

Response:

The part that [redacted] was waiting for is an electronic

Thermostat . This part was on national backorder from BMW North America but has

since arrived . The part was installed and [redacted] has been notified that

her car is repaired and ready for pick up as of 11/2/2015.Ms [redacted] also states she received notification that

there is a safety recall due on her BMW. After reviewing BMW’s dealer website

and www.safecar.gov ; there is no

open recall on her car.Please close this file[redacted]Parts and Service DirectorBMW North Scottsdale ###-###-####Tell us why here...

Review: The trim on exterior front and rear window is cracking and peeling .. I was told they were going to fix it no charge due to defect . Then I took it in and they denied the fact . Other 5 series that I've seen have the same issues. I've referred my mom and sisters to BMW north Scottsdale . 3 of them bought from them and they are now going back on their word saying they will not cover this repair...!,,,Desired Settlement: Fix the peeling and cracking in the front and back windows . Thank u

Business

Response:

This is in response to [redacted] Customer Service issues, complaint ID# [redacted]. After reviewing the complaint and speaking with the customer, BMW North Scottsdale is making arragements for Ms. [redacted] to come in and get the items in the complaint fixed, BMW North Scottsdale has agreed to replace the front windshield seal and the back glass seal at no charge to the customer. Regards, [redacted], General Manager

I have personally spent over $400,000 in BMW lease programs. I've been the biggest BMW fan until the worst experience EVER! I purchased a 2013 750Li $123,000. Before reaching 20,000 miles the car turned out to be a lemon. Without going into details about how frustrating it was to be an executive taking clients around town only to break down on the highway multiple times in 115 degree weather. The dealership is what my issue is with. They would give me a loaner that kept selling under us and we would have to drive 45 mins to keep exchanging cars. The motor was replaced twice and not 1 phone call from upper management. During the process of BMW buying back the car that was obviously a lemon we talked to Charlie S[redacted] who we've bought 5 other cars from about a B7. He was told by management that they do not want to see us another vehicle. In the mean time, we still have another 2014 bmw x3 which has no issues. I called 1 week ago to schedule it for service and our service advisor Logan C[redacted] who we've never had a problem with called to tell us that they are refusing to work on the x3! I was blown away that a "Car" failed us, a "dealership" failed us yet we're the ones being shunned for trying to come back? This is un called for and all the local [redacted] dealerships are baffled by how to treated us. We ended up buying a Maserati 2 doors down and we're looking to purchase a second vehicle which happens to be a BMW B6 and its strange that we can't buy it from BMW. We've recommended so many BMW's to people we know that the dealership was giving us a 1099 for our kickbacks! BMW North Scottsdale had the opportunity to do the right thing and they chose to treat loyal customers with disregard. I recommend BMW still but the word is out about BMW North Scottsdale!

Review: My first complaint is that the salesman insist on us rating them a superior service as we were walking out the door after we bought the car. (Who would not be superior when you are buying a $70K car!)

My major complain is: Just a month after, I had damage done to the vehicle in a parking lot. (I don't even know what parking lot, there was not a note left.) At the time of that inspection I noticed that there was damage to the rim on the other side, I brought it to the attention of my husband and we were sure it was there when I bought the car, because I had hardly driven the car due to being in [redacted] with a new grand baby. When I tried to reach some one at the dealership to figure out how to handle the repair and if any of the programs we had purchased would cover some of the damage as well as tell them about the rim we had just noticed, I left several messages and it took a day and a half to have my call returned, even after calling several times asking to speak to someone in person. Then, once the person told me he had never heard of the programs I was referring to, I was told to go to the dealership and speak to the person who sold me the car. Which I did and the first guy I spoke to spoke down to me in front of a fellow employee who was sitting at his desk with his feet propped up and his arms behind his head... too cool for words. He sent me to speak to [redacted], who walked out and looked at the car and told me that not all would be cover under the programs that my husband bought for the car, burt he told me a few things would be, the bras and that one rim of the wheel. He told me to take it to have an estimate and get back in touch with him. He gave me his card and said his direct number, email, every way to get in touch with him was on the card. I thanked him profusely and told him I was glad I ran into him because I didn't like coming into the dealership with out my husband because I have never had a good experience, but I felt better! Well, I had an estimate made, I emailed it to him, he didn't answer, I resent it, then he responded that he would be in touch. I never heard from him. I called and he said he was with a client and would call me back and he never did. I called back, and even though he was not in town the receptionist transferred me to his voice mail. I left several messages, several days in a row. Finally, I called and asked to speak to someone other than [redacted], preferably his boss. [redacted] answered the phone and just kept telling me he didn't understand that I was making it the company's fault that there was damage to the car. When all I was trying to do was to get what [redacted] had promised me... oh, he promised me a loaner car... which was also not anything anyone knew about. [redacted] said he would contact [redacted]... then called me and said that if I had it in writing was the only way I would get anything paid for. Well, [redacted] was the one who sold my husband all these programs and promised that the car would be fully covered, well that was not true at all! Not only did they over sell us, they have treated me poorly every time I have been in the show room. I will for sure let everyone I know the service that I have received, starting with the Revdex.com, and then on to all other mass media, because I think it is wrong. I don't think people should treat others like that! They would not want to be treated like that or a family member of their own to be treated like that. If [redacted] would have said, "[redacted], I understand your frustration but your programs don't cover that, I would have had to move on, I would still be upset because we were over sold and they are rude people. But he made promises and then just didn't ever return my calls or emails and let someone else tell me [redacted] would not help me out at allDesired Settlement: I would like a bill adjustment, I would like an apology, but I definitely do not think [redacted] deserves the promotion that he is getting. (A receptionist told me maybe that was why I wasn't getting a call back.) I would like to say I would like for him to be demoted, but, I won't because I don't believe, even if I had that power, that would be nice. I believe in being nice to people, big, small, race, color, creed.

Business

Response:

This is in response to complaint # [redacted] from [redacted]. The complaint clearly states that [redacted] had damage done to her vehicle while it was parked in a parking lot after it was purchased from [redacted]. This customer is looking to [redacted] for financial assistance with getting her car fixed. Based on the fact that we had no part in the accident we have refused monetary assistance to [redacted]. We did, however, tell her that we would fix the scratch on her wheel when she brought it to our repair facility to have the other damage that was done repaired. We have not gotten notice that she has brought her vehicle in for repairs.

Review: I bought a BMW 2007 x3 in 2009 from Camelback BMW, I had an extended warranty on the vehicle. The warranty was to expire at 100,000 miles. I took in the vehicle to BMW North Scottsdale in January of 2013, they serviced it & did not say anything was wrong with my timing chain. According to the BMW online product information, it does not say they have to be changed at all. My BMW's timing chain broke thru the plastic engine component on the freeway without any warning on October 9th. I have been trying to speak with the BMW financial services and customer relations about this and they say they can't help me in any way. In order to replace the engine BMW North Scottsdale wants $18,000 to replace the engine and my balance on the BMW is $18,100. The mileage on the BMW is at 111,000 only 11,000 miles over the warranty expiration. I believe there was something defective on the timing chain since the information states they never have to be replaced and the service representative stated he had never seen anything like that before.Desired Settlement: I would like for the engine to be replaced with out the expense due to a possible defect.

Business

Response:

Attention: [redacted]

On October 10, 2013, Ms. [redacted]r brought her 2007 X3 VIN# [redacted] with 111,177 miles in because the vehicle stopped running on the freeway and oil was dripping from the engine. Our inspection, repair order #[redacted] determined that the Timing Chain, which resides inside the motor, had broken causing the catastrophic event. Ms. [redacted] had brought her vehicle into our service center previously and the vehicle never presented any issues pertaining to a Timing Chain malfunction and Ms. [redacted] never complained of an issue that pertained to a Timing Chain issue. This vehicle did not have a BMW warranty as it had previously expired.

It is our opinion that Ms. [redacted]'s concern is with BMW North America since they are the manufacturers of her automobile and issed the original warranty on her car.

Regards,

[redacted]r

Parts and Service Director