BMW of Arlington

The programming fee is standard to all dealers plus the cost of the code which comes from BMW directWe will split the $fee and refund $to make the customer happy

The vehicle came in with a battery that was completely drained and could not be charged After installing the battery all system tested normal We would not have recommend an alternator if it was putting out more than 13V Furthermore, if the alternator was not performing correctly the check engine light would have been on at the time of delivery Since all information at time of repair indicated the problem was solved we returned the car without further delay

Please contact me S [redacted] General Manager directly to discuss in more details###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] Interesting, The solution would have been a timely responseYour company representative repeatedly promised to call me as well as the insurance company on progress and updates, which he did not! The car was not properly tested or checked prior to repairs, we were told this would be done You stated the insurance paid your dealership, yes you were paid by my insurance company, the vehicle was taken to your shop at my request because of a recommendation and I will continue to fight to have your dealership removed from farmers preferred shop listIf your only interest is getting money out of the insurance company; this would be a poor example of customer serviceIt is the dealerships responsibility to honest to their customers; If I hadn't gone to the bodyshop and confronted Fred this issue would still be goingI searched and found my car at another location, only to be told there were engine problems and possibly a engine loss Why would you allow this to happen? What was difficult about communicating condition to a paying customer? I loss a car, money, time and the opportunity to purchase another vehicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11126664, and find that this resolution is satisfactory to me. BMW of Arlington, parent company, Group Automotive was
very responsive and I really appreciate their professionalism in resolving this matter quickly

BMW of Arlington has looked into the issue and $was the charge for the code itselfThe other $was to program the vehicle and bring the computer current to accept the codeThe vehicle was not a current year vehicle and did require additional programming time for the code to be accepted by
XM

I reached out and spoke with *** on November 18thHe was going to get me a name and some more details and I was looking into the history of the purchase and inspection of the vehicleI am waiting those details at this time

BMW of Arlington is looking into the statement and will be reaching out to the consumer for additional detailPlease have best contact name and number sent to ***

TALKED TO CUSTOMER AND AGREED TO UPGRADE THE GPS

car was repaired in service and customer was taken care of

Give me a call at ###-###-#### to discuss concerns in more detailThank you *** *** GM

We have worked on the vehicle and replaced additional components at no charge to reslove the problemsCustomer has picked up the vehicle from the service department

We have reached out and talked with customer to schedule an appointment to come in and review the issues in personWe will review details at that time and make final arrangementsCustomer has talked to service manager Andrew in detail and set up the appointment to do this

The programming fee is standard to all dealers plus the cost of the code which comes from BMW direct. We will split the $400 fee and refund $200 to make the customer happy.

Based on the customers comments it appears to me that we have processed all the required documents on our end.  Unfortunately the proceeds owed to the customer are being held up by Santander Consumer Services, the lender who financed the customer loan on the vehicle in...

question.  If there is anything else we can do to assist the customer in getting any and all money owed to them we are happy to be of service, however I am not sure what more we can do to be of value at this time.Respectfully yours,[redacted]-General Manager

We see rocks damaging radiators at times since a rock can get through the grille.  Damage due to a rock is considered outside influence and would not be warranted.   We offered to show the customer the damage, including the rock that was still embedded in the radiator.

The vehicle came in with a battery that was completely drained and could not be charged.  After installing the battery all system tested normal.  We would not have recommend an alternator if it was putting out more than 13V.  Furthermore, if the alternator was not performing correctly...

the check engine light would have been on at the time of delivery.  Since all information at time of repair indicated the problem was solved we returned the car without further delay.

Please contact me S[redacted] General Manager directly to discuss in more details. ###-###-####

This vehicle was not brought to us by Mr. [redacted] but rather a body shop.  We did the alignment and steering angle sensor per our previous diagnoses.  Vehicle was brought back in with the complaint that USB was inoperative.  We explained that we would have to start with replacing the USB...

and then further diagnose.  They took the vehicle and replaced the USB themselves.  They brought the vehicle back in with the same complaint.  Shop foreman looked at the vehicle and found the telematics was not working.  We would need to replace the telematics module and diagnose further.  Client declined any work.   USB had to be replaced before you would know that the Telematics module was also burned out.  The reason for further diagnoses is that something had to have caused those two units to burn out.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Interesting, The solution would have been a timely response. Your company representative repeatedly promised to call me as well as the insurance company on progress and updates, which  he did not!  The car was not properly tested or checked prior to repairs, we were told this would be done.  You stated the insurance paid your dealership, yes you were paid by my insurance company, the vehicle was taken to your shop at my request because of a recommendation and I will continue to fight to have your dealership removed from farmers preferred shop list. If your only interest is getting money out of the insurance company; this would be a poor example of customer service. It is the dealerships responsibility to honest to their customers; If I hadn't gone to the bodyshop and confronted Fred this issue would still be going. I searched and found my car at another location, only to be told there were engine problems and possibly  a engine loss.  Why would you allow this to happen? What was difficult about communicating condition to a paying customer? I loss a car, money, time and the opportunity to purchase another vehicle.